RXO Releases New Insights on Industry-Specific KPIs Within Logistics

September 03, 2025 at 08:30 AM EDT

RXO (NYSE: RXO), a leading provider of asset-light transportation solutions, released new, data-backed insights that compare how hundreds of supply chain experts across different industries track and leverage their transportation data as key performance indicators (KPIs).

In this new report, Logistics KPI Benchmarks, By Industry, businesses can now access an overview of top logistics KPI trends by industry vertical, as well as deep-dive KPI profiles of automotive, consumer packaged goods, food and beverage, healthcare, manufacturing and retail shippers. This information can help shipping professionals reevaluate and optimize their own KPIs.

These insights expand on the original data from The Logistics Professional’s Guide to KPIs released in February, an independent research study conducted by RXO in collaboration with third-party research firm Qualtrics.

“Understanding how the entire freight market approaches KPIs is an essential foundation, but different industries can have slightly different norms and requirements,” said Ben Steffes, vice president of solutions and strategy at RXO. “Shippers want to know how their direct industry peers are setting and managing their KPI benchmarks. Now, with data from hundreds of companies, they can see exactly where other shippers in their vertical are setting the standard.”

Insights from these new, industry-specific breakdowns include:

Food and beverage shippers are the biggest believers in KPIs — A large majority of shippers believe KPIs are an essential part of logistics management, but at 96% of respondents, food and beverage shippers were the biggest believers.

Healthcare shippers are the most advanced at KPI tracking — When asked to rate their ability at tracking supply chain metrics, healthcare was the most likely to rate themselves as advanced (58% of respondents, which was 14% ahead of the average).

Retail and Healthcare shippers are the most likely to use AI — 74% of healthcare shippers and 73% of retail shippers stated that they’re using AI in their logistics operations, the highest reported usage.

Automotive and CPG shippers are getting tougher on their carriers — 72% of automotive and 69% of consumer packaged goods (CPG) respondents said they’ve raised their carrier KPI standards in response to increasing consumer expectations, making them the only two industries above the average (60%).

Manufacturers are the most demanding — With an average of 39% of respondents whose expectations exceeded industry standards across core logistics KPIs (on-time pick up, on-time delivery, primary tender acceptance, shipment lead time, payment terms, and demand forecasting accuracy), manufacturers were the most demanding industry.

“Managing supply chain data is incredibly important for shippers, regardless of industry. Modern logistics professionals can check their strategies against these profiles as they determine what technologies to use, which metrics to track, where to set benchmarks, and how to leverage data to drive efficiency,” Steffes said.

This original research highlights how RXO is uniquely positioned to curate freight market insights that help shippers and carriers make smarter supply chain decisions. To read all the Logistics KPI content and stay up to date on other original freight market insights, please visit rxo.com/resources/research/.

About RXO

RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram and YouTube.

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Shippers want to know how their direct industry peers are setting and managing their KPI benchmarks. Now, with data from hundreds of companies, they can see exactly where other shippers in their vertical are setting the standard.