About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

RGP Launches rIQ, Proprietary AI Accelerator Built on ServiceNow

By: via Business Wire

Platform combines AI precision with human insight to make enterprise systems faster and more efficient

RGP® (Nasdaq: RGP), a global professional services firm, today announced the launch of rIQ™, a proprietary AI accelerator that powers generative AI with the data and logic needed to deliver faster, more accurate service solutions.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250930778629/en/

rIQ is an intelligent framework built on ServiceNow and designed to complement ServiceNow’s out-of-the-box GenAI capabilities. The platform blends AI with human expertise to help organizations reduce costs, cut inefficiencies, accelerate decisions, and resolve issues faster.

“We built rIQ on ServiceNow to help organizations tap into the full potential of GenAI to digitize and automate workflows,” said Rory Fitzpatrick, global head of RGP’s ServiceNow practice. “rIQ enables our customers to bring any GenAI model and any data into a flexible architecture that they can scale and adapt to their needs. This platform enables organizations to spend more time creating value instead of fixing AI models, dealing with unstructured data, and addressing duplicate work.”

rIQ enables seamless integration with existing large language models (LLMs) while maintaining enterprise-security and compliance through ServiceNow’s GenAI controller and is fully compatible with ServiceNow’s Now Assist. The platform’s flexible architecture allows easy integration through pre-built connectors for 30+ enterprise systems, low-code workflow design, and customizable controls that adapt to sector-specific needs.

Key features of rIQ include:

  • Decision fatigue reduction – rIQ boosts issue resolution speed, employee efficiency, and customer satisfaction by eliminating misrouted requests and cutting duplicate work.
  • Unstructured data mastery – The platform transforms emails, PDFs, scans, calls and recordings into organized workflows that automatically route cases without manual triage.
  • Intelligent escalation management – rIQ reduces triage by auto-routing requests to the right teams and auto-generating responses that align with compliance and industry-specific regulations.
  • Continuous GenAI learning – The framework constantly refines itself using real-world feedback from agents, supervisors, and customers.

RGP’s award-winning ServiceNow practice brings proven frameworks and specialized talent to help organizations optimize processes in ServiceNow, including HR, IT, customer service, and finance. The team was recognized during the AI Demo at ServiceNow Knowledge 2025 and at the inaugural Singapore ServiceNow Hackathon in 2024.

“We have two decades of experience in the ServiceNow ecosystem, with unmatched expertise across ServiceNow workflows, products, and key business functions,” said Fitzpatrick. “rIQ advances this demonstrated expertise in helping businesses drive high-impact transformation by making the most out of ServiceNow with the speed and flexibility they need.”

ABOUT RGP

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. Our people-first approach continues to drive innovation across industries worldwide.

Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2025).

RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com. (RGP-F)

"rIQ enables our customers to bring any GenAI model and any data into a flexible architecture that they can scale and adapt to their needs." - Rory Fitzpatrick, global head of RGP’s ServiceNow practice

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the Privacy Policy and Terms Of Service.