About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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ibex and TPG Unveil Strategic Partnership to Deliver AI-Powered Quality Automation

WASHINGTON, Oct. 19, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, and TPG Inc., a leading provider of customer experience (CX) analysis services and solutions, today announced a new partnership to integrate Anna®, TPG’s revolutionary artificial intelligence (AI) communications assessment platform, into ibex’s award-winning Wave X platform to deliver next-generation quality automation, customer experience optimization and greater agent performance.

Anna analyzes communications with speed, sophistication, and scalability and can evaluate up to 15,000 percent more interactions than a human analyst at similar accuracy rates.

“We are excited to team up with TPG to deliver cutting-edge AI-based quality automation for our clients,” said ibex CIO Jim Ferrato. “This partnership is a game-changer, enabling ibex to enhance agent performance, drive greater customer satisfaction and optimize customer interactions. With TPG’s Anna, we can now analyze every customer call and chat to deliver extraordinary insights and unparalleled solutions for our clients.”

ibex’s Wave X offering includes Business Intelligence services, Customer Journey Mapping, Value Stream Mapping, and Customer Complexity Analysis.

“TPG is delighted to partner with ibex to leverage Anna’s 25 years and 180 million interactions worth of accumulated knowledge measuring sentiment and resolution from the customer’s perspective to deliver actionable insights and solutions,” said Lisa DeFalco, the founder and CEO of TPG. “This partnership will revolutionize the CX world. Combining ibex’s industry-leading solutions with Anna’s ability to provide rich data and valuable customer insights will enable business to take meaningful action quickly and at scale.”

ibex is redefining the future of customer and brand interactions through the seamless integration of world-class contact center services and AI-enabled technologies. Driving innovation through technology partnerships is an essential component of its strategy to usher in the next generation of customer and employee experiences. This partnership with TPG is another exciting milestone in executing that strategy.

About TPG, Inc.

TPG delivers intelligent customer experience solutions through AI-based analysis backed by 25 years of customer interaction insights. With capabilities ranging from acquisition to risk management, TPG helps our clients develop deeper customer connections, resolution, and loyalty with customers and prospects. TPG has offered customer experience (CX) solutions to Fortune 500 clients for over two decades. In 1996, TPG became the first dedicated professional services firm to provide independent quality assurance services to measure contact center customer experience. TPG has advanced CX insights by blending AI and human intelligence together while leveraging 25 years of proprietary interaction knowledge. To learn more, visit TPG at tpginc.com or LinkedIn.

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

Investor Contact:
Michael Darwal
ibex
Michael.Darwal@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/4a5655e8-cd9a-486a-9a7c-22929c7aafcb


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