About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy

SANTA CLARA, Calif., Nov. 07, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-Powered Customer Experience Automation™ (CXA), announced its partnership with Five9, an industry leading provider of cloud contact centers solutions. The Ushur CXA platform is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Ushur with the Five9 Intelligent Cloud Contact Center.

Henry Peter, Chief Technology Officer and Co-Founder of Ushur, said: “The customer experience ecosystem necessitates seamless integration and operation with voice, chat and other engagement channels. Five9 has been a great partner for Ushur in making it easier than ever to accelerate a true multiple channel customer experience. We believe that this partnership is a critical one for enterprise customers across industries and that customer experiences will only improve over time thanks to lower barriers to entry for multichannel journeys.”

The Five9 platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimization and practical AI to create more human customer experiences, engage, and empower contact center agents and deliver tangible business results.

The Ushur CXA platform makes it quick and painless for business users to build customer experiences that depend on sensitive PHI or PII data. That sensitive data lives in core systems at regulated enterprises, and is traditionally difficult to integrate into document-based and conversational customer-facing automation. The integration between the two platforms ensures more so than ever that those secure, voice-enabled experiences are simple to build and update so businesses can finish their digital transformation projects quickly.

“We love that there’s a customer experience solution that comes ready with HIPAA compliance, HITRUST compliance, GDPR compliance and PCI-DSS compliance and certifications — all through a no-code approach,” said Brian Bitsky, Senior Director UC/ISV Partnerships at Five9. “There are few partners in the customer experience ecosystem with such a dogged focus on the security and compliance of their intelligent automation deployments as Ushur.”

Ushur reports that over 50% of its customer base are Fortune 500 companies, including global insurance and healthcare brands such as Aflac, Unum, Irish Life and Cigna. To learn more about how Ushur keeps data safe and private in customer experiences on any and every channel, visit Ushur.com/platform/security-and-compliance.

About Ushur

Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, and Cigna.

Ushur Media Contact
Chris Ulbrich
ushur@firebrand.marketing
415 848 9175


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