About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

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Conduent Teams with Genesys to Enhance Customer Experience Solution

Innovative CX platform intelligently and seamlessly integrates people, processes and technology to deliver 24/7 omnichannel experiences consumers expect

Solution spans customer lifecycle from sales to care, tech support, payments and loyalty

SAN FRANCISCO and FLORHAM PARK, N.J., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Organizations have a new option for meeting consumer expectations for excellent customer service with an enhanced Conduent Customer Experience (CX) solution through a collaboration between Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, and Genesys®, a global cloud leader in customer experience orchestration.

“Joining with Genesys to bundle additional innovative technologies into our solutions brings an added layer of outstanding CX solutions to our clients,” said Jeff Weiner, Vice President, General Manager for Customer Experience Management at Conduent. “Conduent’s customer experience solutions are exceptional at integrating customer care agents, training and processes to help clients drive business outcomes through excellent customer experiences.”

Conduent CX expertise and the Genesys Cloud CX platform offer clients best practices to design and implement technology to ensure the day-to-day CX experience meets customer expectations. With a cloud-based offering, companies are no longer limited by technology capacity or legacy systems. For example, the Conduent CX solution brings client touchpoints across channels including chat, text chat, voice, web and email into a single view.

“Genesys Cloud CX™ enables organizations to offer frictionless and connected experiences with a modern API-first experience orchestration platform,” said ML Maco, Executive Vice President of Global Sales and Field Operations at Genesys. “Collaboration with partners like Conduent helps more organizations provide unmatched customer and employee experiences.”

Analytics key to CX success and driving meaningful business outcomes
Conduent’s expertise in using proprietary analytics to understand and use customer data to uncover actionable insights helps clients identify performance improvement opportunities, humanize customer experiences and optimize agent performance. Conduent’s CX Analytics solutions provide key insights into customer interactions and experiences including anticipating and proactively resolving customer service issues. Conduent was recognized in the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report as a “leader” in all four quadrants: Digital Operations, AI & Analytics, Work from Home Services and Social Media CX Service.

“Using a scalable, single solution, cloud-based CX ecosystem provides end-to-end analytics that can drive decisions and improve business outcomes,” said Weiner. “Companies are at a disadvantage when they don’t have good data and don’t have the full picture of their customers’ experiences. The impact can be significant, such as losing customers and market share. Outstanding CX is a proven business differentiator and strong CX analytics enables strategic business decisions.”

For more information on Conduent Customer Experience Management solutions, visit www.conduent.com/customer-experience-management.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S., or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com.

About Genesys
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Media Contact:

Lisa Patterson, Conduent, +1-816-305-4421, lisa.patterson@conduent.com
Lauren Thompson, Genesys, +1 505.633.5917, lauren.thompson@genesys.com

Investor Relations Contacts:

Giles Goodburn, Conduent, +1-203-216-3546, ir@conduent.com

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.


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