About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Ushur Achieves HITRUST Certification for its Customer Experience Automation Platform

SANTA CLARA, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation (CXA), today announced that it has achieved a two-year risk-based (r2) certification for its CXA platform from the HITRUST Alliance. This benchmark for compliance, privacy and security serves as further confirmation that customer and enterprise data, especially in highly regulated industries such as insurance and healthcare, is secure on the Ushur technology stack.

Chief Technology Officer and Ushur cofounder Henry Peter said: “At Ushur, privacy and security of customers’ data and compliance with regulatory requirements has always been the top priority, and our certification with HITRUST further confirms that our platform and the solutions developed on it are eminently trustworthy. Self-serve, digital-first customer experiences that meet the rigorous demands of security and compliance take a heavy toll on enterprise infrastructure and especially on their IT team. Ushur delivers not only the platform and the AI-first technology, but also the consultative expertise needed to make automating customer journeys a reality.”

In addition to its HITRUST certification, Ushur’s security and compliance readiness includes SOC 2 Type II certification. A SOC 2 Type II certification is an attestation by an independent and authorized external auditor based on a Service Organization Control (SOC) audit. The attestation reviews how an organization handles sensitive information as per Trusted Service Criteria set by the American Institute of Certified Public Accountants (AICPA).

The Ushur platform is General Data Protection Regulation (GDPR) compliant, which gives strict guidance and standards on the use and protection of personal data in a commercial setting. As a provider of enterprise-class solutions to the healthcare industry, Ushur also meets the standards of the U.S. Health Insurance Portability and Accountability Act (HIPAA), which requires companies that deal with protected health information (PHI) to enact physical, network and process security measures. In addition, the platform is PCI-DSS compliant, meeting a set of security standards designed to ensure that companies that accept, process, store or transmit credit card information maintain a secure environment.

Over 50% of Ushur’s customers are Fortune 500 companies including global insurance and healthcare brands such as Aflac, Unum, Irish Life, Cigna and Tower Insurance. To learn more about how Ushur keeps data safe and private, visit Ushur.com/platform/security-and-compliance.

About Ushur
Ushur delivers the world’s first AI-powered Customer Experience Automation (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, Cigna and Tower Insurance.

Media Contact
Chris Ulbrich
ushur@firebrand.marketing
415 848 9175


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