About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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TaskGPT Launches in Zendesk Marketplace, Giving Customers Access to Leading Generative AI-fueled Customer Service Solutions

NEW BRAUNFELS, Texas, Jan. 25, 2024 (GLOBE NEWSWIRE) -- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, announced today that it has integrated with Zendesk, Inc. giving organizations who work with Zendesk the ability to combine TaskUs’ Generative AI customer service solutions with their existing infrastructure.

TaskGPT is a powerful suite of products developed by TaskUs and fueled by Generative AI and Large Language Models. Through the integration, clients using Zendesk can easily configure their solutions to deliver Generative AI-fueled responses to simple or process-oriented customer service questions, increasing their efficiency and customer satisfaction scores. Each response is accompanied by a confidence score, indicating its reliability empowering front-line staff with the flexibility to customize the selected response according to ongoing customer interactions, ensuring conversations flow seamlessly.

Since TaskUs announced its TaskGPT pilot with MoneyLion last June, which is now in deployment after showing meaningful improvement in average handle times for both chat and voice support, 15 global clients are piloting the solution. For clients who are using TaskGPT, TaskUs is seeing significant improvements in both productivity and client satisfaction.

“We are thrilled to offer our clients the flexibility to integrate TaskGPT with Zendesk and other CX solution providers,” said Manish Pandya, Senior Vice President of Digital at TaskUs. “Flexibility is the key to our TaskGPT solution, which can connect with our clients’ existing systems to deliver superior service quickly and efficiently.”

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of September 30, 2023, TaskUs had a worldwide headcount of approximately 47,000 people across 28 locations in 13 countries, including the United States, the Philippines, and India.

Investor Contact
Trent Thrash
Investor Relations
Trent.Thrash@taskus.com

Media Contact
Heidi Lemmetyinen
Global Communications
Heidi.Lemmetyinen@taskus.com


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