About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

ibex Partners with Parloa for Latest GenAI Capabilities

WASHINGTON and NEW YORK, Oct. 09, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced a strategic partnership with Parloa, a leading provider of generative AI automation solutions. Per the agreement, ibex will leverage Parloa’s AI Agent Management Platform (AMP) as part of the ibex Wave iX solutions suite for clients in North America.

“ibex is excited to partner with Parloa to leverage cutting-edge GenAI to transform the world of customer experience (CX),” said ibex CEO Bob Dechant. “This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever.”

Parloa’s GenAI-powered AMP platform is designed to support fully dynamic and autonomous personal agents that engage in more natural, engaging customer interactions.

“We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our GenAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.”

ibex takes a solutions-driven approach to align with specific business needs and deliver real CX solutions for transformative outcomes. ibex Wave iX, which includes three key solution sets—AgentAI, CustomerAI, and InsightsAI—uses the latest GenAI technology to deliver authentic digital transformation and advanced customer-facing self-service options to businesses of all sizes at every stage of their digital journey. Explore the full suite of ibex Wave iX solutions here.

About Parloa

Parloa is a leading AI company for the automation of customer service. Parloa’s platform unites humans and AI in one team to take companies’ service quality to a new level through AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and all communication channels. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs more than 250 people in Berlin, Munich, and New York. Find out more about Parloa on our website and join us on LinkedIn to stay up to date.

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contacts:

Dan Burris
ibex
Daniel.Burris@ibex.co

Julia Goelles
Parloa
julia.goelles@parloa.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/49202d3d-6561-4cf6-a051-ddf4a636e145


Primary Logo

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.