About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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ibex Wins 2024 Excellence in Customer Service Award

WASHINGTON, April 10, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has been named a winner in the 2024 Excellence in Customer Service Awards for Technology of the Year, presented by the Business Intelligence Group.

“We are honored to be named Technology of the Year for our AI-powered Wave iX solution suite in the 2024 Excellence in Customer Service Awards,” said ibex CEO Bob Dechant. “Generative AI is changing the CX landscape, and ibex is leading the way with innovative AI-powered solutions that elevate customer experience, drive performance excellence, and reduce the overall cost-to-serve for top brands around the world. Wave iX facilitates advanced, hyper-personalized, and intelligent interactions that cultivate stronger connections between brands and their customers. Coupled with our acclaimed launch and implementation proficiency and business insights, Wave iX is redefining customer and brand interactions.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success.

ibex takes a solutions-driven approach to align with specific client needs and provide tailored CX solutions that deliver transformative outcomes. Wave iX spans client collaboration, solution design, CX execution, and business insights to deliver authentic digital transformation and advanced customer-facing self-service options to businesses of all sizes at every stage of their digital journey.

"In today's dynamic environment, customer service teams and suppliers have had to adapt significantly," said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. "We're thrilled to recognize ibex for their exemplary leadership and impactful contributions to improving everyday lives."

About Business Intelligence Group www.bintelligence.com
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Contacts:
Dan Burris
ibex
Daniel.Burris@ibex.co

Maria Jimenez
Chief Nominations Officer
Business Intelligence Group
jmaria@bintelligence.com
+1 (909) 529-2737

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/91d34ba3-6e58-4ea4-97a3-be4ce1f5b59c


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