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For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
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ibex Names Andreas Wilkens as Chief Technology Officer

 WASHINGTON, Aug. 27, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024, reporting to ibex CEO Bob Dechant. Wilkens will lead the technology vision, strategy, and execution as ibex redefines customer experience (CX) with next-generation AI-powered solutions.

"Andy brings a deep background of AI and CX to ibex,” said Dechant. “His vision and experience will be critical assets for ibex as we accelerate our strategy of developing groundbreaking AI-powered solutions that will disrupt the industry and redefine the future of CX.”

Wilkens joins ibex from RetailNext, where he was SVP and Head of Engineering and led globally distributed engineering teams and key initiatives such as scalability and talent management. Prior to RetailNext, Wilkens was Vice President and Chief Architect at LivePerson. In this key leadership role, he spearheaded stability and scalability initiatives that supported the rapid growth of LivePerson’s Conversational AI platform.

Before LivePerson, Wilkens was Chief Technology Officer at AdvantageTec. He was also Co-Founder and Chief Technology Officer at Cloud10Apps. Wilkens studied electrical engineering at Kiel University of Applied Sciences in Germany.

“ibex is poised for exponential growth, and I am thrilled to join the team at such an exciting time to lead its AI transformation,” said Wilkens. “Innovation and technology are the backbone of ibex. I am excited to help take ibex to the next level, ensuring our solutions continually exceed our customers' evolving needs.”

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:

Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/711c53d4-083b-4d63-9095-c60731c6cf47


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