About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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TeleVox Unveils End-to-End Call Analytics Solution Insights360

OMAHA, Neb., April 23, 2025 (GLOBE NEWSWIRE) -- TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, launches Insights360, the only cloud-based analytics solution that records and analyzes every aspect of patient call experiences from dial to disconnect, including time on hold, self-service actions, transfers to a live agent, and third-party services. The first look at this latest innovation will be in TeleVox’s booth #613 at the upcoming Becker’s Healthcare Annual Meeting, taking place April 28–May 1 in Chicago.

Insight360

Insights360 records calls within the telecom network and analyzes them through a hosted web application. The patented technology generates metadata directly from the audio, eliminating the need to import recordings or logs from other systems. The solution analyzes a call experience from the customer’s perspective, making the data patient-centered rather than agent-centered.

“With Insights360, we’re delivering true patient experience data—not just call metrics. This unlocks powerful insights that help healthcare organizations optimize their contact centers without compromising patient satisfaction,” said Kamal Anand, Chief Product Officer at TeleVox. “By pinpointing the root causes of patient and operational friction, our analytics enable smarter self-service, reduced costs, and a more seamless experience. The ultimate goal is simple: help patients focus on care—not navigating the system to receive it.”

Insights360 offers customized analytics to help identify specific challenges based on business issues, with the option to collaborate with a data analyst for quicker and more in-depth insights. The result is actionable data-based patient experience insights, such as identifying failed network connectivity points to enhance visibility, uncovering reasons for transfer to an agent to increase containment, analyzing repeat calls and responses for better first-call resolution, and observing call handling and “dissatisfiers” for increased patient experience.

TeleVox experts will be onsite and available for conversations at the upcoming Becker’s Healthcare Annual Meeting at the Hyatt Regency in Chicago on April 28 – May 1. Visitors to booth #613 can learn more about Insights360 and participate in live demos of TeleVox’s AI-powered solutions, exclusive patient journey workshops, and enter to win a Bose headset giveaway.

About TeleVox 
TeleVox is a leading provider of omnichannel digital patient relationship management technology. Our solutions are used by more than 7,000 healthcare organizations—from hospitals and health systems to community health centers—to engage, educate, and empower patients throughout their care journey. Our patient relationship management platform integrates with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. And our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders by reaching more patients through customized communication. All of these exchanges are possible via text, virtual assistant, interactive voice response (IVR), email, and postcards. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue while making the healthcare communication process easier for everyone. TeleVox is part of West Technology Group, LLC controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO). Learn more at www.televox.com

Contacts 
Hilary Cooper 
Head of Marketing, TeleVox/Mosaicx 
Hilary.Cooper@mosaicx.com 

Owen Serey 
Sr. Account Supervisor, PR, Mower 
OSerey@mower.com 

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/10c3bd19-0eed-4211-bc12-1549bd20d74e


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