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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
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  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025

WASHINGTON, June 10, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the results of a new global survey, conducted by Ryan Strategic Advisory, which reveals that artificial intelligence is quickly becoming a core focus for customer experience (CX) leaders around the world. The survey found that 81% of global CX executives are planning to integrate AI technologies into their contact centers this year.

“The results of this year’s survey indicate that there is wholesale buy-in for AI among enterprise contact center leaders,” said Peter Ryan, head of Ryan Strategic Advisory. “The reality is that no one running a sophisticated, quality-driven CX operation can hide from this innovative technology – better to embrace it now and leverage its considerable advantages from both operational and front-line delivery angles.”

The survey captured insights from 819 enterprise executives with strategic decision-making authority over contact centers. The findings underscore the importance for BPO providers to align their AI offerings with the specific needs of enterprises. With over 80% of respondents aiming to expand the reach of AI within their operations, demand is surging not only for innovative solutions, but also for the talent and expertise to deploy AI effectively.

“This new research confirms what we’ve been seeing across the board—AI is a game changer and rapidly becoming an essential tool for modern CX operations,” said Andy Wilkens, Chief Technology Officer at ibex. “What’s particularly encouraging is seeing the sophisticated understanding executives now have about AI’s potential applications. They recognize the need to balance the transformative value with security and ethical concerns around these technologies, which underscores the need for thoughtful AI deployment. At ibex, we’re deploying transformational AI solutions that address the specific priorities of CX executives while providing the security, compliance and domain expertise needed for long-term success.”

When asked to rate AI’s most valuable applications on a scale from one to five, respondents highlighted CX insights and analytics (4.3 out of 5) and real-time agent assistance (4.0 out of 5) as the areas where AI has the most benefit.

The survey also identified key concerns regarding AI implementation. Security and privacy issues topped the list with 50% of respondents ranking these among their top concerns, closely followed by the ethical use of AI at 49%. Quality matters registered moderate concern at 35%, while development process bias (29%) and limited knowledge about AI tools (16%) were less pressing worries.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/ca22c039-2c20-4b5e-b8ce-cab9825e7201.


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