About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Beyond Key is Revolutionizing Customer Support with Microsoft Dynamics 365

By: IssueWire

Chicago, Illinois Oct 25, 2023 (Issuewire.com) - Beyond Key Systems, a Chicago-based Microsoft Gold Partner is proud to announce a breakthrough in customer support and service excellence through Microsoft Dynamics 365. This cutting-edge solution is set to transform the way businesses manage customer relationships, streamline support operations, and enhance overall customer experiences. 

In the ever-evolving landscape of digital transformation, businesses are required to adapt and excel in delivering outstanding customer experiences. Beyond Key Systems understands the pivotal role played by a robust Customer Experience (CX) strategy, making it imperative to analyze the customer journey, capture the voice of the customer, and seamlessly distribute vital customer data to various stakeholders, including sales, marketing, customer support, and senior leadership. 

Microsoft Dynamics 365 has emerged as a game-changing platform, providing a comprehensive customer service solution to help organizations succeed in this customer-centric era. Beyond Key Systems offers a range of integrated services aimed at elevating customer support and service operations, ultimately benefitting both customers and employees. 

Our Comprehensive Offerings Include: 

  • Automated Help-desk Ticketing: Say goodbye to manual ticket management. 
  • IVR to Lead Capturing: Capture valuable leads through Interactive Voice Response. 
  • Chatbot to CRM Lead Capturing: Leverage AI-driven chatbots to gather leads seamlessly. 
  • Automated Task Assignment: Efficiently assign and track tasks, ensuring nothing falls through the cracks. 
  • Voice of Customer Integration: Gain valuable insights by integrating customer feedback into your processes. 
  • Integration with Microsoft Office: Streamline your workflows by integrating with familiar Office applications. 
  • Reporting & Analytics: Make data-driven decisions with powerful reporting and analytics tools. 
  • Self-service Virtual Agents: Empower customers with self-service options, reducing response times. 
  • Built-in Transcription and Translation: Break down language barriers with real-time translation and transcription. 
  • Real-time Sentiment Analysis: Understand customer sentiment to enhance your service quality. 
  • Context-driven Agent Suggestions: Equip your agents with the tools they need for personalized interactions. 
  • Integrated IoT Alerts: Stay ahead of issues with real-time IoTalerts. 
  • Automated Merging of Similar Cases: Avoid redundancy and enhance efficiency. 
  • Include Telephone Support for an All-in-one Contact Center: Provide comprehensive support through multiple channels. 

With Beyond Key Systems, organizations can achieve end-to-end automation within a secure Microsoft environment, ensuring data privacy and reliability. The solution promises to revolutionize customer support, making it easier for businesses to connect with their customers, understand their needs, and deliver top-notch services. 

To showcase the potential of Microsoft Dynamics 365, Beyond Key Systems extends an invitation for a Free Demo. During this session, the team will demonstrate how these offerings can transform customer support and enhance business operations. This opportunity provides practical insights into scaling engagement efforts and utilizing cutting-edge features such as Omni Channel, PowerVirtual Agents, Customer Service Insights, and Customer Insights. 

CEO Statement: 

Piyush Goel, CEO of Beyond Key Systems, expressed her enthusiasm for the new Microsoft Dynamics 365 offerings: "At Beyond Key Systems, we are committed to helping businesses excel in delivering exceptional customer support. Our partnership with Microsoft Dynamics 365 allows us to bring innovative solutions to the table, ensuring businesses can harness the power of technology to meet and exceed customer expectations. We believe in the potential of our offerings to reshape the customer support landscape and empower organizations to thrive in the digital age." 

For more information on how Beyond Key Systems and Microsoft Dynamics 365 can transform your customer support and service operations, please contact contact@beyondkey.com  

About Beyond Key: 

Beyond Key is a Chicago-based Microsoft Solutions Partner, dedicated to delivering innovative solutions that help businesses excel in the digital era. The company provides a wide range of services aimed at transforming customer support, streamlining operations, and enhancing customer experiences. 

Source :https://www.beyonkey.com/

This article was originally published by IssueWire. Read the original article here.

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