About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Geeky News Discusses How IVR Systems Can Enhance Customer Interactions

By: IssueWire

Surrey, United Kingdom Nov 16, 2023 (Issuewire.com) - IVR systems play a huge role in improving customer interactions, as highlighted in a recent article on Geeky News--a leading technology and lifestyle journal. The article provides an in-depth analysis of recent advancements in IVR technology. It discusses the innovative adoption of this technology.

The article, titled "The Crucial Role of IVR Systems for Enhancing Customer Interactions With Your Business," starts with how Bridger Insurance Services--an auto insurance company in California and Texas--has incorporated IVR to optimise the customer experience. 

Through automated inbound payments and the provision of policy status updates, the company strives to streamline customer interactions, making them more efficient and convenient. Moreover, the incorporation of automated phone and text outreach services aims to reduce late payments and policy cancellations.

The article draws from the recent findings of the Interactive Voice Response (IVR) Systems--Global Strategic Business Report by Research and Market. The report forecasts an exponential growth in the IVR market, estimating it to surge from $4.9 billion in 2022 to $9.2 billion by 2030, with an impressive Compound Annual Growth Rate (CAGR) of 8.3%.

Notably, the article explores the different applications of IVR. It talks about how it's used in customer service, payment processing, and marketing. It highlights the critical considerations when implementing IVR, including appropriate authentication methods, integration, and analytics capabilities.

It discusses the commonly used authentication methods and explains their advantages and disadvantages. The article also suggests using multi-factor authentication to mitigate the drawbacks of individual authentication methods.

It is also suggested in the article to assess the integration capabilities of the IVR system. It should facilitate website, database, and CRM integration. The need for a robust analytics system is also emphasised.

Bridger Insurance Services and other innovative companies are using this technology to improve customer satisfaction. In doing so, they are automating processes and reducing response times. At the same time, they're also enhancing security, contributing to a superior customer experience.

Given the continuous evolution of the business landscape, investing in an optimally designed IVR system is not just a technological choice. The article says it's also a strategic decision. Companies desiring to provide efficient and customer-centric services will find IVR systems to be an indispensable tool in their arsenal. It also highlights the importance of optimising one's IVR system using reputed companies like Occam Global.

The comprehensive analysis provided by Geeky News offers a valuable resource for businesses seeking to understand the potential benefits of IVR systems. It also details how they can be effectively harnessed.


Read the full article here:https://www.geekynews.co.uk/ivr-systems-enhancing-customer-interactions/

Media Contact

Geeky News


press@geekynews.co.uk

+44 20 3800 1212

Parallel House, 32 London Road Guildford, Surrey

https://www.geekynews.co.uk/

Source :Geeky News

This article was originally published by IssueWire. Read the original article here.

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