About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Beyond Key is Revolutionizing Customer Service Excellence with Microsoft Dynamics 365 Customer Engagement

By: IssueWire
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Chicago, Illinois Dec 31, 2023 (Issuewire.com) - Beyond Key is a global IT Solutions provider and a Microsoft Solutions Partner based in Chicago. We provide enterprise solutions and consulting services to organizations seeking digital transformation and technology adoption.

In the ever-evolving landscape of customer experience management, businesses worldwide are constantly seeking innovative solutions to enhance customer satisfaction and loyalty. With Microsoft Dynamics 365 Customer Service, businesses gain a comprehensive overview of current events in their customer service operations. Embedded interactive dashboards provide insights into overarching figures, data, and facts, allowing companies to make informed decisions and deliver unparalleled service. 

Recognizing the critical role of customer feedback, Beyond Key being a Microsoft Solutions Provider is offering a game-changing CRM module that will empower organizations to transform their customer interactions.  

Microsoft Dynamics 365 Customer Service Offerings

Beyond Key aims at providing MS Dynamics 365 CE(Customer Engagement) services which covers the complete service contract management and licensing, allowing businesses to efficiently manage service contracts in various formats. We help businesses build an automated system that streamlines incoming inquiries, aligning them directly with the relevant service contracts and ensures that maintenance intervals, resources, and materials are planned and controlled in accordance with service agreements. 

  • Development of process workflows for efficient handling of repairs, warranty claims, and returns. 
  • Processing of rental devices, spare parts orders, and external services. 
  • Service contract management with service level agreements. 
  • Maintenance and repair management. 
  • Order processing, including invoicing of additional costs. 
  • Extensive monitoring of terms and profitability. 
  • Mapping of responsibilities and specialist skills through employee profiles. 
  • Routing functionalities for prioritizing and distributing incoming service requests. 
  • Development of a knowledge database for internal and external service employees. 

Comprehensive Features Offered

  • Automated Help-desk ticketing. 
  • IVR to lead capturing. 
  • Chatbot to CRM lead capturing. 
  • Self-service Virtual Agents. 
  • Real-time sentiment analysis. 
  • Automated merging of similar cases. 
  • End-to-end service engagements with minimal customer effort. 
  • 360-degree view of the customer. 
  • Real-time insights. 
  • Analysis of social post sentiment. 
  • Automated case routing. 
  • Personalized surveys. 

Integration Capabilities

  • Power BI for interactive dashboards. 
  • Integration with Office 365, PowerApps, PowerBI, and Portals. 
  • Integration with existing financial tools 

With Microsoft Dynamics 365 Customer Service, we recognize the transformative power of the Voice of the Customer and Omnichannel Engagement in understanding and meeting customer expectations. Our commitment to providing businesses with robust tools and insights fuels our drive to deliver exceptional customer experiences globally," said Ashish Sankhla, Chief Operating Officer at Beyond Key. 

About Beyond Key 

Beyond Key is a Certified Microsoft Solutions Provider specializing in delivering Microsoft Dynamics 365 Customer Engagement and CRM consultancy services to organizations worldwide. Established in 2005 and headquartered in Chicago, Beyond Key operates offices across North America and the UK, with additional delivery centers strategically located in Asia. 

Source :Beyond Key

This article was originally published by IssueWire. Read the original article here.

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