This program equips professionals with actionable strategies to enhance guest satisfaction, foster loyalty, and elevate customer connections. With flexible learning options and built from The International School of Hospitality’s CLIMB® Guest Experience Model, the CPGE™ provides for an effective and affordable service training solution.

(PRUnderground) April 15th, 2025

Certplace, an organization dedicated to certification management, has announced the launch of the Certified Professional in Guest Experience (CPGE) certification. Developed with the expertise of The International School of Hospitality (TISOH®) faculty, who have created competency models used in recognized hospitality certifications, including the Certified Hotel Concierge, the CPGE aims to elevate service excellence across industries by equipping professionals with the skills to create meaningful guest experiences and foster customer loyalty.

The CPGE certification addresses critical gaps in outdated service training by focusing on practical competencies, effective communication, and actionable guest retention strategies. A product of intense research and rigorous evaluation, the program integrates a guest experience meta-model and a structured curriculum for maximum impact, setting a new benchmark for industry standards.

“The CPGE certification trains on service excellence by teaching service staff at all levels how to turn everyday customer interactions into lasting guest relationships,” said Jeanne Mills, Certification Council Chair- CPGE and CHC, Certplace. “It is about more than just exceptional service; it is about understanding and exceeding guest expectations to drive loyalty and business success.”

Highlights of the CPGE Certification:

• Proven Frameworks: Leverages the CLIMB® Guest Experience Model consisting of the principles of Discover Guests, Connect with Guests, Wow Guests, Empower Guests and Acknowledge Guests, to deliver actionable strategies for creating outstanding guest experiences.
• Flexible Learning Options: Available both online and in-class, with interactive sessions providing a comprehensive learning experience.
• Tangible Results: Early adopters report improved guest satisfaction scores, better staff communication, and stronger customer connections.
• Professional Pride: Certification earns participants the right to use the CPGE title, along with a digital badge and certificate.

By connecting businesses and individuals across industries—including hospitality, retail, healthcare, and entertainment—with innovative guest service strategies, the CPGE certification empowers participants to enhance service delivery at every level.

Who Should Pursue the CPGE?

The CPGE certification is ideal for teams in service-driven industries, from entry-level employees to senior managers. CPGE provides the tools to create guest interactions that inspire loyalty and exceed expectations.

How to Get Certified:

The CPGE program consists of a 3-hour interactive session, available both online and in-class, followed by a 30-question multiple-choice exam. Program fees are only $55 for online training and $80 for in-class sessions, with group pricing available for team certifications. Certification earns participants the right to use the CPGE title, along with a digital badge and certificate.

Interested individuals and businesses are encouraged to visit the page below for more information or to start the certification process.

https://www.certplace.com/certifications/certified-professional-in-guest-experience-cpge/

About TISOH

The International School of Hospitality (TISOH) is an accredited continuing education institution specializing in career and professional development in hospitality and service industries. TISOH collaborates with Certplace as the official education partner for the CPGE certification.

About Certplace LLC

Certplace is a certification management company committed to advancing career success and professional growth. By providing accessible, comprehensive certification solutions, Certplace empowers individuals and organizations to achieve excellence in service and performance within an evolving job market.

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