New Podcast from Datatel Explores PCI Compliance for Customer Service Teams — and How to Simplify It

May 06, 2025 at 17:01 PM EDT

(PRUnderground) May 6th, 2025

Datatel, a leading provider of IVR Payments and Payment Technology, has released a new podcast episode and supporting article aimed at helping Customer Service Managers navigate the complex world of PCI Compliance. Titled “PCI Compliance for Customer Service Managers: Why It Matters and How to Simplify It with IVR Payments,” the episode breaks down critical risks and practical solutions for businesses that handle credit card payments over the phone.

In this 21-minute-deep dive, the Datatel team discusses these key themes:

The contractual and legal obligations tied to PCI compliance
Why manual phone payments increase liability and compliance burden
How IVR (Interactive Voice Response) Payment solutions reduce scope, boost security, and streamline call center operations

“Customer service managers are often the unsung heroes of payment security,” said Barnard Crespi, co-CEO at Datatel. “They’re on the front lines, and this podcast is designed to equip them with knowledge and practical tools to simplify PCI compliance and protect customer data.”

The podcast also introduces how third-party PCI-compliant IVR systems remove sensitive data from the hands of call center staff, significantly reducing risk while retaining credit card functionality and improving operational efficiency.

Listen to the full episode and
Read the supporting article HERE or here: https://www.datatel-systems.com/article/pci-compliance-for-customer-service-managers-why-it-matters-and-how-to-simplify-it-with-ivr-payments/

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

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