Banglalink Boosts Customer Experience for Future-Ready Growth with CSG

Deal underlines CSG’s leadership in Asia-Pacific as telecom leaders embrace customer-first digital transformation

The Bangladeshi telecommunications market is one of the most dynamic and rapidly growing in the world, driven by the popularity of digital services and increasing demand for reliable wireless connectivity. To manage its daily call detail records (CDRs), Banglalink, the country’s innovative digital operator, partnered with CSG^® (NASDAQ: CSGS) for modular wholesale billing and settlement solutions to meet its anticipated CDR growth over the next five years.

“As a customer-centric organization, Banglalink is committed to delivering seamless experiences for our valued customers,” said K M Zakaria, Procurement and SCM Director of Banglalink. “Our collaboration with CSG marks a significant step towards innovation in our offerings, aiming to elevate customer satisfaction. By leveraging CSG's expertise and advanced technology, we are not only optimizing our operational efficiency but also positioning ourselves for future growth and opportunities. This strategic partnership is designed to empower our customers, providing them with the tools to thrive in a dynamic landscape and reinforcing our position as an innovative digital operator.”

As communication service providers (CSPs) look to thrive in the digital economy, they need a partner that can deliver agility, efficiency and innovation that wows customers and bolsters growth opportunities. CSG works with innovation-focused CSPs in the Asia-Pacific (APAC) region, including Banglalink, Airtel Africa, M1 and PLDT, to streamline operations, enable transparent self-service billing and propel enterprise segment growth. In doing so, these industry-leading CSPs are armed with the tools and expertise they need to transform their operations and ready their business for the digital future.

“CSG is committed to delivering innovation with a lasting impact, empowering global telecom operators to thrive in a rapidly evolving market,” said Letchu Narayanan, Vice President Asia-Pacific at CSG. “Our customers’ success is our success, and it’s an honor to play a part in the growth journey of some of the most influential operators in the APAC region. This momentum is a testament to the power of all, and our team’s hard work and diligence in solving our customers’ biggest business challenges. Our industry-leading SaaS solutions consistently solve their problems with innovations that propel our customers ahead of their competition. This is why CSPs time and again trust CSG to modernize their business.”

CSG helps companies future-proof their growth engine and enhance their agility with solutions that drive innovation, boost the customer experience and deliver sustainable growth. Learn more below:

• Explore how you can drive revenue growth and build thriving partner ecosystems with CSG Digital Partner Management.
• Get the facts on B2C, B2B and B2B2X capabilities with CSG Ascendon and hear from MGI on why Ascendon stands out as a leader in agile billing.
• Hear from Frost & Sullivan on why CSG stands out as a leader in 5G monetization and how CSPs can fully capitalize on their 5G investments.

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.

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