Recent Quotes View Full List My Watchlist Create Watchlist Indicators DJI Nasdaq Composite SPX Gold Crude Oil EL&P Market Index Markets Stocks ETFs Tools Overview News Currencies International Treasuries Crawford & Company Reports 2023 Fourth Quarter and Full Year Results Achieved Record Revenues for Year By: Crawford & Company via Business Wire March 04, 2024 at 16:42 PM EST Crawford & Company® (NYSE: CRD-A and CRD-B) today announced its financial results for the fourth quarter ended December 31, 2023. Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐insured entities with an expansive network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available on the Company's website. GAAP Consolidated Results Fourth Quarter 2023 Revenues before reimbursements of $296.1 million, down (8)% from $322.2 million for the 2022 fourth quarter Net loss attributable to shareholders of $(0.8) million, compared with a loss of ($14.1) million in the 2022 fourth quarter Diluted loss per share of $(0.02) for both CRD-A and CRD-B, compared with diluted loss per share of ($0.29) for both CRD-A and CRD-B in the 2022 fourth quarter Non-GAAP Consolidated Results Fourth Quarter 2023 Non-GAAP consolidated results for the fourth quarter of 2023 exclude the non-cash, after-tax amortization of intangible assets of $1.6 million, non-service related pension costs of $1.6 million, and a contingent earnout adjustment of $0.8 million. Non-GAAP consolidated results for 2022 exclude a similar adjustment for amortization of intangible assets of $1.5 million, income tax reserves of $11.8 million on certain international tax assets, the income tax impact of the third quarter 2022 goodwill impairment of $12.4 million, and the contingent earnout adjustment benefit of $(0.2) million. Foreign currency exchange rates increased revenues before reimbursements by $3.4 million or 1%. Presented on a constant dollar basis to the prior year, revenues before reimbursements totaled $292.7 million, decreasing (9)% from the 2022 fourth quarter Net income attributable to shareholders, on a non-GAAP basis, totaled $3.3 million in the 2023 fourth quarter, compared with $11.4 million in the same period last year Diluted earnings per share, on a non-GAAP basis, totaled $0.06 for CRD-A and $0.07 CRD-B in the 2023 fourth quarter, compared with $0.23 for both CRD-A and CRD-B in the prior year fourth quarter Consolidated adjusted operating earnings, on a non-GAAP basis, were $7.8 million, or 2.6% of revenues before reimbursements in the 2023 fourth quarter, compared with $23.4 million, or 7.3% of revenues, in the 2022 fourth quarter Consolidated adjusted EBITDA, a non-GAAP financial measure, was $15.7 million, or 5.3% of revenues before reimbursements in the 2023 fourth quarter, compared with $30.8 million, or 9.6% of revenues, in the 2022 fourth quarter GAAP Consolidated Results Full Year 2023 Revenues before reimbursements of $1.267 billion, up 7% over $1.189 billion for 2022 Net income attributable to shareholders of $30.6 million, compared with a loss of $(18.3) million in 2022 Diluted earnings per share of $0.61 for CRD-A and $0.62 for CRD-B, compared with diluted loss per share of $(0.37) for both CRD-A and CRD-B in 2022 Non-GAAP Consolidated Results Full Year 2023 Non-GAAP consolidated results for 2023 exclude the non-cash, after-tax amortization of intangible assets of $6.7 million, non-service related pension costs of $6.4 million, and a contingent earnout adjustment of $3.4 million. Non-GAAP consolidated results for 2022 exclude a similar adjustment for amortization of intangible assets of $5.9 million, income tax reserves of $11.8 million on certain international tax assets, goodwill impairment of $33.3 million, non-service related pension credits of $(1.4) million, and a contingent earnout adjustment of $2.2 million. Foreign currency exchange rates decreased revenues before reimbursements by $(12.8) million or (1)%. Presented on a constant dollar basis to the prior year, revenues before reimbursements totaled $1.280 billion, increasing 8% over 2022 Net income attributable to shareholders, on a non-GAAP basis, totaled $47.0 million in 2023, compared with $33.4 million in 2022 Diluted earnings per share, on a non-GAAP basis, totaled $0.95 for both CRD-A and CRD-B in 2023, compared with $0.67 for both CRD-A and CRD-B in 2022 Consolidated adjusted operating earnings, on a non-GAAP basis, were $85.4 million, or 6.7% of revenues before reimbursements in 2023, compared with $61.9 million, or 5.2% of revenues, in 2022 Consolidated adjusted EBITDA, a non-GAAP financial measure, was $118.7 million, or 9.4% of revenues before reimbursements in 2023, compared with $94.7 million, or 8.0% of revenues, in 2022 Management Comments Mr. Rohit Verma, president and chief executive officer of Crawford & Company, commented, “2023 was a strong year for Crawford with a record-setting consolidated revenue of $1.27 billion and enhanced margin performance. Our 2023 results reflect the success of our growth strategy and the strength of our client relationships as demonstrated by full year revenue and profit records in U.S. Loss Adjusting, Broadspire and Praxis as well as significant progress in our International segment. As indicated in our third quarter earnings materials, our fourth quarter performance was impacted by benign weather activity, which resulted in reduced weather-related revenue as compared to the fourth quarter of 2022, where several severe weather events drove significant revenue performance for the Company. That said, both Broadspire and our International business saw double digit revenue growth in the fourth quarter of 2023, reflecting the underlying strength of our businesses.” Mr. Verma continued, “2023 marked a momentous year of growth and margin expansion with operating earnings increasing 38% from 2022. As we move through 2024, I am optimistic about the prospects that lie ahead for our business, presenting ample opportunities to further enhance our brand presence and expand our market share.” Segment Results for the Fourth Quarter and Full Year North America Loss Adjusting North America Loss Adjusting revenues before reimbursements were $69.7 million in the 2023 fourth quarter, decreasing (10.3)% from $77.7 million in the 2022 fourth quarter. The segment had operating earnings of $0.8 million in the 2023 fourth quarter, decreasing from $8.6 million in the 2022 fourth quarter. The operating margin was 1.1% in the 2023 quarter and 11.0% in the 2022 quarter. North America Loss Adjusting revenues before reimbursements were $303.6 million in 2023, increasing 10.5% from $274.8 million in 2022. Absent foreign exchange rate decreases of $(3.6) million, revenues would have been $307.2 million in 2023. The segment had operating earnings of $23.2 million in 2023, increasing from $19.1 million in 2022. The operating margin was 7.6% in 2023 and 7.0% in 2022. International Operations International Operations revenues before reimbursements were $97.2 million in the 2023 fourth quarter, up 9.9% from $88.4 million in the 2022 fourth quarter. Absent foreign exchange rate increases of $3.5 million, revenues would have been $93.7 million for the 2023 fourth quarter. Operating earnings were $2.2 million in the 2023 fourth quarter, increasing from losses of $(5.3) million in the 2022 period. The segment’s operating margin for the 2023 quarter was 2.3% as compared with (6.0)% in the 2022 quarter. International Operations revenues before reimbursements were $382.4 million in 2023, up 7.0% from $357.5 million in 2022, including $1.5 million from the Van Dijk acquisition. Absent foreign exchange rate decreases of $9.2 million, revenues would have been $391.6 million in 2023. Operating earnings were $11.2 million in 2023, improving from losses of $(12.9) million in 2022. The segment’s operating margin for 2023 was 2.9% as compared with (3.6)% in 2022. Broadspire Broadspire segment revenues before reimbursements were $92.1 million in the 2023 fourth quarter, increasing 17.2% from $78.6 million in the 2022 quarter. Broadspire operating earnings were $12.3 million in the 2023 fourth quarter, representing an operating margin of 13.3%, increasing from $6.7 million, or 8.6% of revenues, in the 2022 fourth quarter. Broadspire segment revenues before reimbursements were $355.7 million in 2023, increasing 13.4% from $313.6 million in 2022. Broadspire operating earnings were $41.9 million in 2023, representing an operating margin of 11.8%, increasing from $27.0 million, or 8.6% of revenues, in 2022. Platform Solutions Platform Solutions revenues before reimbursements were $37.2 million in the 2023 fourth quarter, down (52.0)% from $77.4 million in the 2022 quarter. Operating earnings were $1.9 million in the 2023 fourth quarter, decreasing from $13.0 million in the 2022 period. The segment’s operating margin for the 2023 quarter was 5.2% as compared with 16.8% in the 2022 quarter. Platform Solutions revenues before reimbursements were $225.5 million in 2023, down (7.5)% from $243.7 million in 2022. Operating earnings were $28.5 million in 2023, decreasing from $35.7 million in the 2022 period. The segment’s operating margin for 2023 was 12.7% as compared with 14.7% in 2022. Unallocated Corporate and Shared Costs and Credits, Net Unallocated corporate costs were $9.4 million in the 2023 fourth quarter, compared with credits of $0.3 million in the 2022 period. The increase in the fourth quarter was primarily due to a $2.5 million increase in self-insurance costs, $2.7 million increase in compensation, $1.2 million increase in professional fees, and $1.5 million increase in support costs. Unallocated corporate costs were $19.4 million in 2023, compared with $7.1 million in 2022. The increase for 2023 was due to a $3.7 million increase in self-insurance costs, $1.8 million gain on sale of our Canadian head office building in 2022, $1.5 million increase in professional fees, $1.4 million increase in compensation, $1.2 million for certain non-recurring fair value adjustments, $1.6 million increase in unallocated payroll tax, benefits and insurance costs, and $1.1 million increase in other unallocated costs. 2022 Goodwill Impairment The Company recognized a $36.8 million pre-tax non-cash goodwill impairment in the third quarter of 2022. This charge was partially offset by a $15.9 million reduction in income tax expense during the third quarter. During the 2022 fourth quarter, the income tax benefit of the impairment normalized due to the non-discrete income tax treatment, which resulted in a reduction of the income tax benefit of $12.4 million, or $0.25 per share for the 2022 fourth quarter. For the year, the after tax impact of the goodwill impairment was $33.3 million, or $0.67 per share for 2022. There was no goodwill impairment in 2023. Presentation Revision of 2023 Quarters “Revenues before reimbursements” for the year ended December 31, 2023 includes income earned which offsets the costs of managing the funds maintained to administer claims for certain of the Company's customers. These amounts were previously presented as reductions to “Selling, general, and administrative expenses” in the Company’s Consolidated Statements of Operations in the first, second, and third quarter 2023 interim financial statements. The Company adjusted its interim financial information for an immaterial revision in presentation of amounts totaling approximately $3,343,000, $3,890,000, and $4,528,000 which increased “Revenues before reimbursements” and “Total Revenues” for the first, second, and third quarters of 2023, respectively, and resulted in a corresponding increase in “Selling, general, and administrative” expenses and “Total Costs and Expenses” by the same amounts. There were no revisions to amounts reported for 2022 or 2021. The revisions are reflected in "Revenues before reimbursements" for the Company's North America Loss Adjusting and Broadspire segments. In North America Loss Adjusting, the revised presentation was approximately $472,000, $533,000, and $597,000 for the first, second, and third quarter of 2023, respectively. In Broadspire, the revised presentation was $2,871,000, $3,357,000, and $3,930,000 for the first, second, and third quarter of 2023, respectively. Other Matters The Company recognized pretax contingent earnout adjustments totaling an expense of $0.9 million and a benefit of $(0.3) million in the 2023 fourth quarter and comparable 2022 period, respectively, related to the fair value adjustment of earnout liabilities arising from recent acquisitions. Contingent earnout expense was $4.0 million in 2023, compared with $2.9 million in 2022. This adjustment, which is not a component of operating earnings, is based on favorable changes to projections of acquired entities over the respective earnout periods, which span multiple years. The Company recognized non-service pension costs of $2.2 million in the 2023 fourth quarter compared with $0.1 million in the 2022 period. Non-service pension costs totaled $8.6 million in 2023 compared to a credit of $(1.6) million in 2022. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan is frozen and the U.K. plans are closed to new participants. During the 2022 fourth quarter, the Company recognized an $11.8 million income tax reserve, or $0.24 per share, primarily related to previously benefited tax losses in certain international jurisdictions. These tax assets currently do not expire and are available for future use depending on the profitability of those jurisdictions. Balance Sheet and Cash Flow The Company’s consolidated cash and cash equivalents position as of December 31, 2023, totaled $58.4 million, compared with $46.0 million at December 31, 2022. The Company’s total debt outstanding as of December 31, 2023, totaled $209.1 million, compared with $238.9 million at December 31, 2022. The Company’s operations provided $103.8 million of cash during 2023, compared with $27.6 million provided in 2022. The increase in cash provided by operating activities was primarily due to a $58.4 million improvement in the change in billed and unbilled accounts receivables, $19.8 million related to incentive compensation, and higher earnings, partially offset by the timing of other payments. The Company made no contributions to its U.S. defined benefit pension plan and $2.4 million in contributions to its U.K. plans for 2023, compared with no contributions to the U.S. plan and $0.6 million to the U.K. plans in 2022. During 2023, the Company didn't repurchase any shares of CRD-A, but repurchased 293,952 shares of CRD-B at an average per share cost of $9.30. The total cost of share repurchases during 2023 was $2.7 million. Conference Call As previously announced, Crawford & Company will host a conference call on March 5, 2024 at 8:30 a.m. Eastern Time to discuss its fourth quarter and full year 2023 results. The conference call can be accessed live by dialing 1-888-259-6580 and using Conference ID 83186255. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, https://ir.crawco.com. The call will be recorded and available for replay through April 5, 2024. You may dial 1-877-674-7070 and use passcode 186255# to listen to the replay. Non-GAAP Presentation In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations. Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, goodwill impairment, amortization of customer-relationship intangible assets, contingent earnout adjustments, reserves on certain income tax assets, non-service pension costs and credits, income taxes and net income or loss attributable to noncontrolling interests. Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, goodwill impairment, contingent earnout adjustments, reserves on certain income tax assets, non-service pension costs and credits, income taxes and stock-based compensation expense. Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, certain unallocated professional fees and certain self-insurance costs and recoveries that are not allocated to our individual operating segments. Income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, and non-service pension costs and credits are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our recent acquisitions. Non-service pension costs and credits represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis. Goodwill impairments and reserves on certain income tax assets arise from time to time due to various factors, but are not allocated to our operating segments since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis. A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Geographic Area Currency USD equivalent % of total USD equivalent % of total USD equivalent % of total USD equivalent % of total U.S. USD $176,087 59.5% $210,615 65.4% $788,364 62.2% $734,264 61.7% U.K. GBP 37,214 12.6% 28,977 9.0% 143,353 11.3% 121,814 10.2% Canada CAD 22,882 7.7% 23,169 7.2% 96,374 7.6% 97,766 8.2% Australia AUD 20,692 7.0% 24,898 7.7% 89,479 7.1% 94,692 8.0% Europe EUR 14,545 4.9% 12,474 3.9% 57,513 4.5% 54,447 4.6% Rest of World Various 24,701 8.3% 22,055 6.8% 92,048 7.3% 86,499 7.3% Total Revenues, before reimbursements $296,121 100.0% $322,188 100.0% $1,267,131 100.0% $1,189,482 100.0% Following is a reconciliation of consolidated operating earnings to net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Operating earnings: North America Loss Adjusting $ 752 $ 8,575 $ 23,185 $ 19,108 International Operations 2,207 (5,298 ) 11,181 (12,946 ) Broadspire 12,266 6,722 41,873 27,021 Platform Solutions 1,946 13,032 28,541 35,746 Unallocated corporate and shared costs, net (9,421 ) 328 (19,419 ) (7,050 ) Consolidated operating earnings 7,750 23,359 85,361 61,879 (Deduct) add: Net corporate interest expense (3,772 ) (4,110 ) (17,036 ) (10,311 ) Stock option expense (112 ) (70 ) (552 ) (548 ) Amortization expense (1,926 ) (2,052 ) (7,790 ) (7,836 ) Non-service pension costs and credits (2,165 ) (55 ) (8,601 ) 1,591 Goodwill impairment — — — (36,808 ) Contingent earnout adjustments (925 ) 325 (4,025 ) (2,921 ) Reserves on certain income tax assets — (11,767 ) — (11,767 ) Income tax provision 161 (19,903 ) (17,097 ) (11,811 ) Net loss attributable to noncontrolling interests 171 186 349 227 Net (loss) income attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) $ 30,609 $ (18,305 ) Following is a reconciliation of net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Net (loss) income attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) $ 30,609 $ (18,305 ) Add (Deduct): Depreciation and amortization 8,386 8,719 35,742 36,098 Stock-based compensation 1,420 705 5,603 4,923 Net corporate interest expense 3,772 4,110 17,036 10,311 Non-service pension costs and credits 2,165 55 8,601 (1,591 ) Goodwill impairment — — — 36,808 Contingent earnout adjustments 925 (325 ) 4,025 2,921 Reserves on certain income tax assets — 11,767 — 11,767 Income tax provision (161 ) 19,903 17,097 11,811 Non-GAAP adjusted EBITDA $ 15,689 $ 30,847 $ 118,713 $ 94,743 Following is a reconciliation of operating cash flow to free cash flow for the twelve months ended December 31, 2023 and 2022: Twelve Months Ended (in thousands) December 31, 2023 December 31, 2022 Change Net Cash Provided by Operating Activities $ 103,790 $ 27,634 $ 76,156 Less: Property & Equipment Purchases, net (4,890 ) (6,838 ) 1,948 Capitalized Software (internal and external costs) (31,706 ) (27,761 ) (3,945 ) Free Cash Flow $ 67,194 $ (6,965 ) $ 74,159 Following are the reconciliations of GAAP Pretax (Loss) Earnings, Net (Loss) Income and (Loss) Earnings Per Share to related non-GAAP Adjusted figures, which reflect each of 2023 and 2022 before goodwill impairment, amortization of intangible assets, reserves on certain income tax assets, non-service related pension costs (credits) and contingent earnout adjustments: Three Months Ended December 31, 2023 (in thousands) Pretax (loss) earnings Net (loss) income attributable to Crawford & Company Diluted (loss) earnings per CRD-A share Diluted (loss) earnings per CRD-B share(1) GAAP $ (1,150 ) $ (818 ) $ (0.02 ) $ (0.02 ) Adjustments: Amortization of intangible assets 1,926 1,623 0.03 0.03 Non-service related pension costs 2,165 1,614 0.03 0.03 Contingent earnout adjustments 925 849 0.02 0.02 Non-GAAP Adjusted $ 3,866 $ 3,268 $ 0.06 $ 0.07 Three Months Ended December 31, 2022 (in thousands) Pretax earnings Net (loss) income attributable to Crawford & Company(2) Diluted (loss) earnings per CRD-A share(2) Diluted (loss) earnings per CRD-B share(2) GAAP $ 17,397 $ (14,087 ) $ (0.29 ) $ (0.29 ) Adjustments: Amortization of intangible assets 2,052 1,539 0.03 0.03 Non-service related pension costs 55 48 — — Contingent earnout adjustments (325 ) (241 ) — — Income tax impact of third quarter goodwill impairment — 12,392 0.25 0.25 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 19,179 $ 11,418 $ 0.23 $ 0.23 Year Ended December 31, 2023 (in thousands) Pretax earnings Net income attributable to Crawford & Company Diluted earnings per CRD-A share(1) Diluted earnings per CRD-B share GAAP $ 47,357 $ 30,609 $ 0.61 $ 0.62 Adjustments: Amortization of intangible assets 7,790 6,662 0.13 0.13 Contingent earnout adjustments 4,025 3,352 0.07 0.07 Non-service related pension costs 8,601 6,396 0.13 0.13 Non-GAAP Adjusted $ 67,773 $ 47,019 $ 0.95 $ 0.95 Year Ended December 31, 2022 (in thousands) Pretax earnings Net (loss) income attributable to Crawford & Company(2) Diluted (loss) earnings per CRD-A share(2) Diluted (loss) earnings per CRD-B share(2) GAAP $ 5,046 $ (18,305 ) $ (0.37 ) $ (0.37 ) Adjustments: Amortization of intangible assets 7,836 5,877 0.12 0.12 Non-service related pension costs (1,591 ) (1,389 ) (0.03 ) (0.03 ) Contingent earnout adjustments 2,921 2,163 0.04 0.04 Goodwill impairment 36,808 33,300 0.67 0.67 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 51,020 $ 33,413 $ 0.67 $ 0.67 (1) Sum of reconciling items may differ from total due to rounding of individual components. (2) The income tax impact of goodwill impairment was based on the estimated annual effective income tax rate. Due to the non-discrete income tax treatment of the third quarter 2022 goodwill impairment, the income tax benefit normalized as income was earned during the remainder of the year, resulting in a lower full year income tax benefit during 2022. Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Weighted-Average Shares Used to Compute Basic Earnings Per Share: Class A Common Stock 29,213 28,597 29,039 29,196 Class B Common Stock 19,653 19,848 19,796 20,113 Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 29,213 28,597 29,799 29,196 Class B Common Stock 19,653 19,848 19,796 20,113 Non-GAAP (1) Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 30,218 28,966 29,799 29,553 Class B Common Stock 19,653 19,848 19,796 20,113 (1) The Company had a net loss for GAAP reporting during the three months ended December 31, 2023 and three and twelve months ended December 31, 2022, resulting in no additional dilutive securities added to the basic weighted average shares in calculating diluted weighted average shares for GAAP reporting as their impact would be anti-dilutive. As the Company has Non-GAAP positive net income for the twelve months ended December 31, 2023, these dilutive securities were added back to calculate Non-GAAP earnings per share. Further information regarding the Company’s operating results for the three and twelve months ended December 31, 2023, financial position as of December 31, 2023, and cash flows for the twelve months ended December 31, 2023 is shown on the attached unaudited condensed consolidated financial statements. About Crawford & Company Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com Earnings per share may be different between CRD-A and CRD-B due to the payment of a higher per share dividend on CRD-A than CRD-B, and the impact that has on the earnings per share calculation according to generally accepted accounting principles. TAG: Crawford-Financial, Crawford-Investor-News-and-Events FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051. This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com. CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Three Months Ended December 31, 2023 2022 % Change Revenues: Revenues Before Reimbursements $ 296,121 $ 322,188 (8 )% Reimbursements 13,044 11,181 17 % Total Revenues 309,165 333,369 (7 )% Costs and Expenses: Costs of Services Provided, Before Reimbursements 216,981 238,180 (9 )% Reimbursements 13,044 11,181 17 % Total Costs of Services 230,025 249,361 (8 )% Selling, General, and Administrative Expenses 74,877 62,528 20 % Corporate Interest Expense, Net 3,772 4,110 (8 )% Total Costs and Expenses 308,674 315,999 (2 )% Other (Expense) Income, Net (1,641 ) 27 nm (Loss) Income Before Income Taxes (1,150 ) 17,397 (107 )% (Benefit) Provision for Income Taxes (161 ) 31,670 (101 )% Net Loss (989 ) (14,273 ) 93 % Net Loss Attributable to Noncontrolling Interests 171 186 (8 )% Net Loss Attributable to Shareholders of Crawford & Company $ (818 ) $ (14,087 ) 94 % Loss Per Share - Basic: Class A Common Stock $ (0.02 ) $ (0.29 ) 93 % Class B Common Stock $ (0.02 ) $ (0.29 ) 93 % Loss Per Share - Diluted: Class A Common Stock $ (0.02 ) $ (0.29 ) 93 % Class B Common Stock $ (0.02 ) $ (0.29 ) 93 % Cash Dividends Per Share: Class A Common Stock $ 0.07 $ 0.06 17 % Class B Common Stock $ 0.07 $ 0.06 17 % CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Year Ended December 31, 2023 2022 % Change Revenues: Revenues Before Reimbursements $ 1,267,131 $ 1,189,482 7 % Reimbursements 49,788 41,744 19 % Total Revenues 1,316,919 1,231,226 7 % Costs and Expenses: Costs of Services Provided, Before Reimbursements 908,059 883,128 3 % Reimbursements 49,788 41,744 19 % Total Costs of Services 957,847 924,872 4 % Selling, General, and Administrative Expenses 286,506 255,750 12 % Corporate Interest Expense, Net 17,036 10,311 65 % Goodwill Impairment - 36,808 (100 )% Total Costs and Expenses 1,261,389 1,227,741 3 % Other (Expense) Income, Net (8,173 ) 1,561 (624 )% Income Before Income Taxes 47,357 5,046 839 % Provision for Income Taxes 17,097 23,578 (27 )% Net Income (Loss) 30,260 (18,532 ) 263 % Net Loss Attributable to Noncontrolling Interests 349 227 54 % Net Income (Loss) Attributable to Shareholders of Crawford & Company $ 30,609 $ (18,305 ) 267 % Earnings (Loss) Per Share - Basic: Class A Common Stock $ 0.63 $ (0.37 ) 270 % Class B Common Stock $ 0.63 $ (0.37 ) 270 % Earnings (Loss) Per Share - Diluted: Class A Common Stock $ 0.61 $ (0.37 ) 265 % Class B Common Stock $ 0.62 $ (0.37 ) 268 % Cash Dividends Per Share: Class A Common Stock $ 0.26 $ 0.24 8 % Class B Common Stock $ 0.26 $ 0.24 8 % CRAWFORD & COMPANY CONDENSED CONSOLIDATED BALANCE SHEETS As of December 31, 2023 and December 31, 2022 Unaudited (In Thousands, Except Par Values) December 31, December 31, 2023 2022 ASSETS Current Assets: Cash and Cash Equivalents $ 58,363 $ 46,007 Accounts Receivable, Net 131,362 141,106 Unbilled Revenues, at Estimated Billable Amounts 116,611 126,274 Income Taxes Receivable 4,842 9,098 Prepaid Expenses and Other Current Assets 58,168 28,782 Total Current Assets 369,346 351,267 Net Property and Equipment 22,742 27,809 Other Assets: Operating Lease Right-of-Use Asset, Net 88,615 93,334 Goodwill 76,724 76,622 Intangible Assets Arising from Business Acquisitions, Net 81,786 88,039 Capitalized Software Costs, Net 96,770 82,975 Deferred Income Tax Assets 26,247 19,573 Other Noncurrent Assets 36,969 51,888 Total Other Assets 407,111 412,431 Total Assets $ 799,199 $ 791,507 LIABILITIES AND SHAREHOLDERS’ INVESTMENT Current Liabilities: Short-Term Borrowings $ 14,813 $ 27,048 Accounts Payable 45,107 50,847 Accrued Compensation and Related Costs 97,842 79,285 Self-Insured Risks 33,238 12,614 Income Taxes Payable 6,130 1,208 Operating Lease Liability 24,351 22,910 Other Accrued Liabilities 42,271 56,293 Deferred Revenues 35,540 29,282 Total Current Liabilities 299,292 279,487 Noncurrent Liabilities: Long-Term Debt and Finance Leases, Less Current Installments 194,335 211,810 Operating Lease Liability 78,029 84,628 Deferred Revenues 24,871 24,737 Accrued Pension Liabilities 24,006 25,914 Other Noncurrent Liabilities 38,835 41,553 Total Noncurrent Liabilities 360,076 388,642 Shareholders’ Investment: Class A Common Stock, $1.00 Par Value 29,525 28,764 Class B Common Stock, $1.00 Par Value 19,555 19,848 Additional Paid-in Capital 82,589 78,158 Retained Earnings 228,564 213,094 Accumulated Other Comprehensive Loss (218,615 ) (215,321 ) Shareholders’ Investment Attributable to Shareholders of Crawford & Company 141,618 124,543 Noncontrolling Interests (1,787 ) (1,165 ) Total Shareholders’ Investment 139,831 123,378 Total Liabilities and Shareholders’ Investment $ 799,199 $ 791,507 CRAWFORD & COMPANY SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES Unaudited (In Thousands, Except Percentages) Three Months Ended December 31, North America Loss Adjusting % International Operations % Broadspire % Platforms Solutions % 2023 2022 Change 2023 2022 Change 2023 2022 Change 2023 2022 Change Revenues Before Reimbursements $69,684 $77,720 (10.3)% $97,152 $88,404 9.9% $92,123 $78,615 17.2% $37,162 $77,449 (52.0)% Direct Compensation, Fringe Benefits & Non-Employee Labor 52,224 55,508 (5.9)% 66,382 64,344 3.2% 55,802 50,862 9.7% 23,563 53,025 (55.6)% % of Revenues Before Reimbursements 74.9% 71.4% 68.3% 72.8% 60.6% 64.7% 63.4% 68.5% Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor 16,708 13,637 22.5% 28,563 29,358 (2.7)% 24,055 21,031 14.4% 11,653 11,392 2.3% % of Revenues Before Reimbursements 24.0% 17.5% 29.4% 33.2% 26.1% 26.8% 31.4% 14.7% Total Operating Expenses 68,932 69,145 (0.3)% 94,945 93,702 1.3% 79,857 71,893 11.1% 35,216 64,417 (45.3)% Operating Earnings (Loss) (1) $752 $8,575 (91.2)% $2,207 $(5,298) 141.7% $12,266 $6,722 82.5% $1,946 $13,032 (85.1)% % of Revenues Before Reimbursements 1.1% 11.0% 2.3% (6.0)% 13.3% 8.6% 5.2% 16.8% Twelve Months Ended December 31, North America Loss Adjusting % International Operations % Broadspire % Platforms Solutions % 2023 2022 Change 2023 2022 Change 2023 2022 Change 2023 2022 Change Revenues Before Reimbursements $303,629 $274,755 10.5% $382,393 $357,452 7.0% $355,650 $313,564 13.4% $225,459 $243,711 (7.5)% Direct Compensation, Fringe Benefits & Non-Employee Labor 214,642 198,445 8.2% 256,560 254,617 0.8% 217,253 198,473 9.5% 147,801 163,449 (9.6)% % of Revenues Before Reimbursements 70.7% 72.2% 67.1% 71.2% 61.1% 63.3% 65.6% 67.1% Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor 65,802 57,202 15.0% 114,652 115,781 (1.0)% 96,524 88,070 9.6% 49,117 44,516 10.3% % of Revenues Before Reimbursements 21.7% 20.8% 30.0% 32.4% 27.1% 28.1% 21.8% 18.3% Total Operating Expenses 280,444 255,647 9.7% 371,212 370,398 0.2% 313,777 286,543 9.5% 196,918 207,965 (5.3)% Operating Earnings (Loss) (1) $23,185 $19,108 21.3% $11,181 $(12,946) 186.4% $41,873 $27,021 55.0% $28,541 $35,746 (20.2)% % of Revenues Before Reimbursements 7.6% 7.0% 2.9% (3.6)% 11.8% 8.6% 12.7% 14.7% (1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, non-service pension costs and credits, contingent earnout adjustments, goodwill impairments, reserves on certain income tax assets, and certain unallocated corporate and shared costs and credits. See page 5 for additional information about segment operating earnings. CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS Year Ended December 31, 2023 and December 31, 2022 Unaudited (In Thousands) 2023 2022 Cash Flows From Operating Activities: Net income (loss) $ 30,260 $ (18,532 ) Reconciliation of net income (loss) to net cash provided by operating activities: Depreciation and amortization 35,742 36,098 Goodwill impairment — 36,808 Deferred income taxes (12,279 ) 7,397 Stock-based compensation 5,603 4,923 Loss (gain) on sale of property and equipment 646 (1,490 ) Contingent earnout adjustments 4,025 2,921 Changes in operating assets and liabilities: Accounts receivable, net 11,663 (15,537 ) Unbilled revenues, net 11,879 (19,319 ) Accrued or prepaid income taxes 13,063 (7,444 ) Accounts payable and accrued liabilities (2,822 ) (5,985 ) Deferred revenues 5,913 (397 ) Accrued retirement costs 7,174 (1,366 ) Prepaid expenses and other operating activities (7,077 ) 9,557 Net cash provided by operating activities 103,790 27,634 Cash Flows From Investing Activities: Acquisitions of property and equipment (4,890 ) (6,838 ) Capitalization of computer software costs (31,706 ) (27,761 ) Payments for business acquisitions, net of cash acquired — (26,309 ) Cash proceeds from sale of property and equipment — 3,032 Net cash used in investing activities (36,596 ) (57,876 ) Cash Flows From Financing Activities: Cash dividends paid (12,701 ) (11,842 ) Repurchases of common stock (2,731 ) (26,749 ) Increases in short-term and revolving credit facility borrowings 37,578 106,481 Payments on short-term and revolving credit facility borrowings (69,066 ) (39,025 ) Payments of contingent consideration on acquisitions (7,060 ) (2,118 ) Other financing activities (700 ) (807 ) Net cash (used in) provided by financing activities (54,680 ) 25,940 Effects of exchange rate changes on cash and cash equivalents 386 (2,742 ) Increase (decrease) in cash, cash equivalents, and restricted cash(1) 12,900 (7,044 ) Cash, cash equivalents, and restricted cash at beginning of year(1) 46,645 53,689 Cash, cash equivalents, and restricted cash at end of period(1) $ 59,545 $ 46,645 (1)The 2023 amounts include beginning restricted cash of $638 at December 31, 2022, and ending restricted cash of $1,182 at December 31, 2023, which we present as part of "Prepaid expenses and other current assets" on the Balance Sheets. 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Crawford & Company Reports 2023 Fourth Quarter and Full Year Results Achieved Record Revenues for Year By: Crawford & Company via Business Wire March 04, 2024 at 16:42 PM EST Crawford & Company® (NYSE: CRD-A and CRD-B) today announced its financial results for the fourth quarter ended December 31, 2023. Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐insured entities with an expansive network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available on the Company's website. GAAP Consolidated Results Fourth Quarter 2023 Revenues before reimbursements of $296.1 million, down (8)% from $322.2 million for the 2022 fourth quarter Net loss attributable to shareholders of $(0.8) million, compared with a loss of ($14.1) million in the 2022 fourth quarter Diluted loss per share of $(0.02) for both CRD-A and CRD-B, compared with diluted loss per share of ($0.29) for both CRD-A and CRD-B in the 2022 fourth quarter Non-GAAP Consolidated Results Fourth Quarter 2023 Non-GAAP consolidated results for the fourth quarter of 2023 exclude the non-cash, after-tax amortization of intangible assets of $1.6 million, non-service related pension costs of $1.6 million, and a contingent earnout adjustment of $0.8 million. Non-GAAP consolidated results for 2022 exclude a similar adjustment for amortization of intangible assets of $1.5 million, income tax reserves of $11.8 million on certain international tax assets, the income tax impact of the third quarter 2022 goodwill impairment of $12.4 million, and the contingent earnout adjustment benefit of $(0.2) million. Foreign currency exchange rates increased revenues before reimbursements by $3.4 million or 1%. Presented on a constant dollar basis to the prior year, revenues before reimbursements totaled $292.7 million, decreasing (9)% from the 2022 fourth quarter Net income attributable to shareholders, on a non-GAAP basis, totaled $3.3 million in the 2023 fourth quarter, compared with $11.4 million in the same period last year Diluted earnings per share, on a non-GAAP basis, totaled $0.06 for CRD-A and $0.07 CRD-B in the 2023 fourth quarter, compared with $0.23 for both CRD-A and CRD-B in the prior year fourth quarter Consolidated adjusted operating earnings, on a non-GAAP basis, were $7.8 million, or 2.6% of revenues before reimbursements in the 2023 fourth quarter, compared with $23.4 million, or 7.3% of revenues, in the 2022 fourth quarter Consolidated adjusted EBITDA, a non-GAAP financial measure, was $15.7 million, or 5.3% of revenues before reimbursements in the 2023 fourth quarter, compared with $30.8 million, or 9.6% of revenues, in the 2022 fourth quarter GAAP Consolidated Results Full Year 2023 Revenues before reimbursements of $1.267 billion, up 7% over $1.189 billion for 2022 Net income attributable to shareholders of $30.6 million, compared with a loss of $(18.3) million in 2022 Diluted earnings per share of $0.61 for CRD-A and $0.62 for CRD-B, compared with diluted loss per share of $(0.37) for both CRD-A and CRD-B in 2022 Non-GAAP Consolidated Results Full Year 2023 Non-GAAP consolidated results for 2023 exclude the non-cash, after-tax amortization of intangible assets of $6.7 million, non-service related pension costs of $6.4 million, and a contingent earnout adjustment of $3.4 million. Non-GAAP consolidated results for 2022 exclude a similar adjustment for amortization of intangible assets of $5.9 million, income tax reserves of $11.8 million on certain international tax assets, goodwill impairment of $33.3 million, non-service related pension credits of $(1.4) million, and a contingent earnout adjustment of $2.2 million. Foreign currency exchange rates decreased revenues before reimbursements by $(12.8) million or (1)%. Presented on a constant dollar basis to the prior year, revenues before reimbursements totaled $1.280 billion, increasing 8% over 2022 Net income attributable to shareholders, on a non-GAAP basis, totaled $47.0 million in 2023, compared with $33.4 million in 2022 Diluted earnings per share, on a non-GAAP basis, totaled $0.95 for both CRD-A and CRD-B in 2023, compared with $0.67 for both CRD-A and CRD-B in 2022 Consolidated adjusted operating earnings, on a non-GAAP basis, were $85.4 million, or 6.7% of revenues before reimbursements in 2023, compared with $61.9 million, or 5.2% of revenues, in 2022 Consolidated adjusted EBITDA, a non-GAAP financial measure, was $118.7 million, or 9.4% of revenues before reimbursements in 2023, compared with $94.7 million, or 8.0% of revenues, in 2022 Management Comments Mr. Rohit Verma, president and chief executive officer of Crawford & Company, commented, “2023 was a strong year for Crawford with a record-setting consolidated revenue of $1.27 billion and enhanced margin performance. Our 2023 results reflect the success of our growth strategy and the strength of our client relationships as demonstrated by full year revenue and profit records in U.S. Loss Adjusting, Broadspire and Praxis as well as significant progress in our International segment. As indicated in our third quarter earnings materials, our fourth quarter performance was impacted by benign weather activity, which resulted in reduced weather-related revenue as compared to the fourth quarter of 2022, where several severe weather events drove significant revenue performance for the Company. That said, both Broadspire and our International business saw double digit revenue growth in the fourth quarter of 2023, reflecting the underlying strength of our businesses.” Mr. Verma continued, “2023 marked a momentous year of growth and margin expansion with operating earnings increasing 38% from 2022. As we move through 2024, I am optimistic about the prospects that lie ahead for our business, presenting ample opportunities to further enhance our brand presence and expand our market share.” Segment Results for the Fourth Quarter and Full Year North America Loss Adjusting North America Loss Adjusting revenues before reimbursements were $69.7 million in the 2023 fourth quarter, decreasing (10.3)% from $77.7 million in the 2022 fourth quarter. The segment had operating earnings of $0.8 million in the 2023 fourth quarter, decreasing from $8.6 million in the 2022 fourth quarter. The operating margin was 1.1% in the 2023 quarter and 11.0% in the 2022 quarter. North America Loss Adjusting revenues before reimbursements were $303.6 million in 2023, increasing 10.5% from $274.8 million in 2022. Absent foreign exchange rate decreases of $(3.6) million, revenues would have been $307.2 million in 2023. The segment had operating earnings of $23.2 million in 2023, increasing from $19.1 million in 2022. The operating margin was 7.6% in 2023 and 7.0% in 2022. International Operations International Operations revenues before reimbursements were $97.2 million in the 2023 fourth quarter, up 9.9% from $88.4 million in the 2022 fourth quarter. Absent foreign exchange rate increases of $3.5 million, revenues would have been $93.7 million for the 2023 fourth quarter. Operating earnings were $2.2 million in the 2023 fourth quarter, increasing from losses of $(5.3) million in the 2022 period. The segment’s operating margin for the 2023 quarter was 2.3% as compared with (6.0)% in the 2022 quarter. International Operations revenues before reimbursements were $382.4 million in 2023, up 7.0% from $357.5 million in 2022, including $1.5 million from the Van Dijk acquisition. Absent foreign exchange rate decreases of $9.2 million, revenues would have been $391.6 million in 2023. Operating earnings were $11.2 million in 2023, improving from losses of $(12.9) million in 2022. The segment’s operating margin for 2023 was 2.9% as compared with (3.6)% in 2022. Broadspire Broadspire segment revenues before reimbursements were $92.1 million in the 2023 fourth quarter, increasing 17.2% from $78.6 million in the 2022 quarter. Broadspire operating earnings were $12.3 million in the 2023 fourth quarter, representing an operating margin of 13.3%, increasing from $6.7 million, or 8.6% of revenues, in the 2022 fourth quarter. Broadspire segment revenues before reimbursements were $355.7 million in 2023, increasing 13.4% from $313.6 million in 2022. Broadspire operating earnings were $41.9 million in 2023, representing an operating margin of 11.8%, increasing from $27.0 million, or 8.6% of revenues, in 2022. Platform Solutions Platform Solutions revenues before reimbursements were $37.2 million in the 2023 fourth quarter, down (52.0)% from $77.4 million in the 2022 quarter. Operating earnings were $1.9 million in the 2023 fourth quarter, decreasing from $13.0 million in the 2022 period. The segment’s operating margin for the 2023 quarter was 5.2% as compared with 16.8% in the 2022 quarter. Platform Solutions revenues before reimbursements were $225.5 million in 2023, down (7.5)% from $243.7 million in 2022. Operating earnings were $28.5 million in 2023, decreasing from $35.7 million in the 2022 period. The segment’s operating margin for 2023 was 12.7% as compared with 14.7% in 2022. Unallocated Corporate and Shared Costs and Credits, Net Unallocated corporate costs were $9.4 million in the 2023 fourth quarter, compared with credits of $0.3 million in the 2022 period. The increase in the fourth quarter was primarily due to a $2.5 million increase in self-insurance costs, $2.7 million increase in compensation, $1.2 million increase in professional fees, and $1.5 million increase in support costs. Unallocated corporate costs were $19.4 million in 2023, compared with $7.1 million in 2022. The increase for 2023 was due to a $3.7 million increase in self-insurance costs, $1.8 million gain on sale of our Canadian head office building in 2022, $1.5 million increase in professional fees, $1.4 million increase in compensation, $1.2 million for certain non-recurring fair value adjustments, $1.6 million increase in unallocated payroll tax, benefits and insurance costs, and $1.1 million increase in other unallocated costs. 2022 Goodwill Impairment The Company recognized a $36.8 million pre-tax non-cash goodwill impairment in the third quarter of 2022. This charge was partially offset by a $15.9 million reduction in income tax expense during the third quarter. During the 2022 fourth quarter, the income tax benefit of the impairment normalized due to the non-discrete income tax treatment, which resulted in a reduction of the income tax benefit of $12.4 million, or $0.25 per share for the 2022 fourth quarter. For the year, the after tax impact of the goodwill impairment was $33.3 million, or $0.67 per share for 2022. There was no goodwill impairment in 2023. Presentation Revision of 2023 Quarters “Revenues before reimbursements” for the year ended December 31, 2023 includes income earned which offsets the costs of managing the funds maintained to administer claims for certain of the Company's customers. These amounts were previously presented as reductions to “Selling, general, and administrative expenses” in the Company’s Consolidated Statements of Operations in the first, second, and third quarter 2023 interim financial statements. The Company adjusted its interim financial information for an immaterial revision in presentation of amounts totaling approximately $3,343,000, $3,890,000, and $4,528,000 which increased “Revenues before reimbursements” and “Total Revenues” for the first, second, and third quarters of 2023, respectively, and resulted in a corresponding increase in “Selling, general, and administrative” expenses and “Total Costs and Expenses” by the same amounts. There were no revisions to amounts reported for 2022 or 2021. The revisions are reflected in "Revenues before reimbursements" for the Company's North America Loss Adjusting and Broadspire segments. In North America Loss Adjusting, the revised presentation was approximately $472,000, $533,000, and $597,000 for the first, second, and third quarter of 2023, respectively. In Broadspire, the revised presentation was $2,871,000, $3,357,000, and $3,930,000 for the first, second, and third quarter of 2023, respectively. Other Matters The Company recognized pretax contingent earnout adjustments totaling an expense of $0.9 million and a benefit of $(0.3) million in the 2023 fourth quarter and comparable 2022 period, respectively, related to the fair value adjustment of earnout liabilities arising from recent acquisitions. Contingent earnout expense was $4.0 million in 2023, compared with $2.9 million in 2022. This adjustment, which is not a component of operating earnings, is based on favorable changes to projections of acquired entities over the respective earnout periods, which span multiple years. The Company recognized non-service pension costs of $2.2 million in the 2023 fourth quarter compared with $0.1 million in the 2022 period. Non-service pension costs totaled $8.6 million in 2023 compared to a credit of $(1.6) million in 2022. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan is frozen and the U.K. plans are closed to new participants. During the 2022 fourth quarter, the Company recognized an $11.8 million income tax reserve, or $0.24 per share, primarily related to previously benefited tax losses in certain international jurisdictions. These tax assets currently do not expire and are available for future use depending on the profitability of those jurisdictions. Balance Sheet and Cash Flow The Company’s consolidated cash and cash equivalents position as of December 31, 2023, totaled $58.4 million, compared with $46.0 million at December 31, 2022. The Company’s total debt outstanding as of December 31, 2023, totaled $209.1 million, compared with $238.9 million at December 31, 2022. The Company’s operations provided $103.8 million of cash during 2023, compared with $27.6 million provided in 2022. The increase in cash provided by operating activities was primarily due to a $58.4 million improvement in the change in billed and unbilled accounts receivables, $19.8 million related to incentive compensation, and higher earnings, partially offset by the timing of other payments. The Company made no contributions to its U.S. defined benefit pension plan and $2.4 million in contributions to its U.K. plans for 2023, compared with no contributions to the U.S. plan and $0.6 million to the U.K. plans in 2022. During 2023, the Company didn't repurchase any shares of CRD-A, but repurchased 293,952 shares of CRD-B at an average per share cost of $9.30. The total cost of share repurchases during 2023 was $2.7 million. Conference Call As previously announced, Crawford & Company will host a conference call on March 5, 2024 at 8:30 a.m. Eastern Time to discuss its fourth quarter and full year 2023 results. The conference call can be accessed live by dialing 1-888-259-6580 and using Conference ID 83186255. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, https://ir.crawco.com. The call will be recorded and available for replay through April 5, 2024. You may dial 1-877-674-7070 and use passcode 186255# to listen to the replay. Non-GAAP Presentation In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations. Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, goodwill impairment, amortization of customer-relationship intangible assets, contingent earnout adjustments, reserves on certain income tax assets, non-service pension costs and credits, income taxes and net income or loss attributable to noncontrolling interests. Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, goodwill impairment, contingent earnout adjustments, reserves on certain income tax assets, non-service pension costs and credits, income taxes and stock-based compensation expense. Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, certain unallocated professional fees and certain self-insurance costs and recoveries that are not allocated to our individual operating segments. Income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, and non-service pension costs and credits are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our recent acquisitions. Non-service pension costs and credits represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis. Goodwill impairments and reserves on certain income tax assets arise from time to time due to various factors, but are not allocated to our operating segments since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis. A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Geographic Area Currency USD equivalent % of total USD equivalent % of total USD equivalent % of total USD equivalent % of total U.S. USD $176,087 59.5% $210,615 65.4% $788,364 62.2% $734,264 61.7% U.K. GBP 37,214 12.6% 28,977 9.0% 143,353 11.3% 121,814 10.2% Canada CAD 22,882 7.7% 23,169 7.2% 96,374 7.6% 97,766 8.2% Australia AUD 20,692 7.0% 24,898 7.7% 89,479 7.1% 94,692 8.0% Europe EUR 14,545 4.9% 12,474 3.9% 57,513 4.5% 54,447 4.6% Rest of World Various 24,701 8.3% 22,055 6.8% 92,048 7.3% 86,499 7.3% Total Revenues, before reimbursements $296,121 100.0% $322,188 100.0% $1,267,131 100.0% $1,189,482 100.0% Following is a reconciliation of consolidated operating earnings to net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Operating earnings: North America Loss Adjusting $ 752 $ 8,575 $ 23,185 $ 19,108 International Operations 2,207 (5,298 ) 11,181 (12,946 ) Broadspire 12,266 6,722 41,873 27,021 Platform Solutions 1,946 13,032 28,541 35,746 Unallocated corporate and shared costs, net (9,421 ) 328 (19,419 ) (7,050 ) Consolidated operating earnings 7,750 23,359 85,361 61,879 (Deduct) add: Net corporate interest expense (3,772 ) (4,110 ) (17,036 ) (10,311 ) Stock option expense (112 ) (70 ) (552 ) (548 ) Amortization expense (1,926 ) (2,052 ) (7,790 ) (7,836 ) Non-service pension costs and credits (2,165 ) (55 ) (8,601 ) 1,591 Goodwill impairment — — — (36,808 ) Contingent earnout adjustments (925 ) 325 (4,025 ) (2,921 ) Reserves on certain income tax assets — (11,767 ) — (11,767 ) Income tax provision 161 (19,903 ) (17,097 ) (11,811 ) Net loss attributable to noncontrolling interests 171 186 349 227 Net (loss) income attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) $ 30,609 $ (18,305 ) Following is a reconciliation of net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Net (loss) income attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) $ 30,609 $ (18,305 ) Add (Deduct): Depreciation and amortization 8,386 8,719 35,742 36,098 Stock-based compensation 1,420 705 5,603 4,923 Net corporate interest expense 3,772 4,110 17,036 10,311 Non-service pension costs and credits 2,165 55 8,601 (1,591 ) Goodwill impairment — — — 36,808 Contingent earnout adjustments 925 (325 ) 4,025 2,921 Reserves on certain income tax assets — 11,767 — 11,767 Income tax provision (161 ) 19,903 17,097 11,811 Non-GAAP adjusted EBITDA $ 15,689 $ 30,847 $ 118,713 $ 94,743 Following is a reconciliation of operating cash flow to free cash flow for the twelve months ended December 31, 2023 and 2022: Twelve Months Ended (in thousands) December 31, 2023 December 31, 2022 Change Net Cash Provided by Operating Activities $ 103,790 $ 27,634 $ 76,156 Less: Property & Equipment Purchases, net (4,890 ) (6,838 ) 1,948 Capitalized Software (internal and external costs) (31,706 ) (27,761 ) (3,945 ) Free Cash Flow $ 67,194 $ (6,965 ) $ 74,159 Following are the reconciliations of GAAP Pretax (Loss) Earnings, Net (Loss) Income and (Loss) Earnings Per Share to related non-GAAP Adjusted figures, which reflect each of 2023 and 2022 before goodwill impairment, amortization of intangible assets, reserves on certain income tax assets, non-service related pension costs (credits) and contingent earnout adjustments: Three Months Ended December 31, 2023 (in thousands) Pretax (loss) earnings Net (loss) income attributable to Crawford & Company Diluted (loss) earnings per CRD-A share Diluted (loss) earnings per CRD-B share(1) GAAP $ (1,150 ) $ (818 ) $ (0.02 ) $ (0.02 ) Adjustments: Amortization of intangible assets 1,926 1,623 0.03 0.03 Non-service related pension costs 2,165 1,614 0.03 0.03 Contingent earnout adjustments 925 849 0.02 0.02 Non-GAAP Adjusted $ 3,866 $ 3,268 $ 0.06 $ 0.07 Three Months Ended December 31, 2022 (in thousands) Pretax earnings Net (loss) income attributable to Crawford & Company(2) Diluted (loss) earnings per CRD-A share(2) Diluted (loss) earnings per CRD-B share(2) GAAP $ 17,397 $ (14,087 ) $ (0.29 ) $ (0.29 ) Adjustments: Amortization of intangible assets 2,052 1,539 0.03 0.03 Non-service related pension costs 55 48 — — Contingent earnout adjustments (325 ) (241 ) — — Income tax impact of third quarter goodwill impairment — 12,392 0.25 0.25 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 19,179 $ 11,418 $ 0.23 $ 0.23 Year Ended December 31, 2023 (in thousands) Pretax earnings Net income attributable to Crawford & Company Diluted earnings per CRD-A share(1) Diluted earnings per CRD-B share GAAP $ 47,357 $ 30,609 $ 0.61 $ 0.62 Adjustments: Amortization of intangible assets 7,790 6,662 0.13 0.13 Contingent earnout adjustments 4,025 3,352 0.07 0.07 Non-service related pension costs 8,601 6,396 0.13 0.13 Non-GAAP Adjusted $ 67,773 $ 47,019 $ 0.95 $ 0.95 Year Ended December 31, 2022 (in thousands) Pretax earnings Net (loss) income attributable to Crawford & Company(2) Diluted (loss) earnings per CRD-A share(2) Diluted (loss) earnings per CRD-B share(2) GAAP $ 5,046 $ (18,305 ) $ (0.37 ) $ (0.37 ) Adjustments: Amortization of intangible assets 7,836 5,877 0.12 0.12 Non-service related pension costs (1,591 ) (1,389 ) (0.03 ) (0.03 ) Contingent earnout adjustments 2,921 2,163 0.04 0.04 Goodwill impairment 36,808 33,300 0.67 0.67 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 51,020 $ 33,413 $ 0.67 $ 0.67 (1) Sum of reconciling items may differ from total due to rounding of individual components. (2) The income tax impact of goodwill impairment was based on the estimated annual effective income tax rate. Due to the non-discrete income tax treatment of the third quarter 2022 goodwill impairment, the income tax benefit normalized as income was earned during the remainder of the year, resulting in a lower full year income tax benefit during 2022. Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Weighted-Average Shares Used to Compute Basic Earnings Per Share: Class A Common Stock 29,213 28,597 29,039 29,196 Class B Common Stock 19,653 19,848 19,796 20,113 Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 29,213 28,597 29,799 29,196 Class B Common Stock 19,653 19,848 19,796 20,113 Non-GAAP (1) Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 30,218 28,966 29,799 29,553 Class B Common Stock 19,653 19,848 19,796 20,113 (1) The Company had a net loss for GAAP reporting during the three months ended December 31, 2023 and three and twelve months ended December 31, 2022, resulting in no additional dilutive securities added to the basic weighted average shares in calculating diluted weighted average shares for GAAP reporting as their impact would be anti-dilutive. As the Company has Non-GAAP positive net income for the twelve months ended December 31, 2023, these dilutive securities were added back to calculate Non-GAAP earnings per share. Further information regarding the Company’s operating results for the three and twelve months ended December 31, 2023, financial position as of December 31, 2023, and cash flows for the twelve months ended December 31, 2023 is shown on the attached unaudited condensed consolidated financial statements. About Crawford & Company Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com Earnings per share may be different between CRD-A and CRD-B due to the payment of a higher per share dividend on CRD-A than CRD-B, and the impact that has on the earnings per share calculation according to generally accepted accounting principles. TAG: Crawford-Financial, Crawford-Investor-News-and-Events FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051. This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com. CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Three Months Ended December 31, 2023 2022 % Change Revenues: Revenues Before Reimbursements $ 296,121 $ 322,188 (8 )% Reimbursements 13,044 11,181 17 % Total Revenues 309,165 333,369 (7 )% Costs and Expenses: Costs of Services Provided, Before Reimbursements 216,981 238,180 (9 )% Reimbursements 13,044 11,181 17 % Total Costs of Services 230,025 249,361 (8 )% Selling, General, and Administrative Expenses 74,877 62,528 20 % Corporate Interest Expense, Net 3,772 4,110 (8 )% Total Costs and Expenses 308,674 315,999 (2 )% Other (Expense) Income, Net (1,641 ) 27 nm (Loss) Income Before Income Taxes (1,150 ) 17,397 (107 )% (Benefit) Provision for Income Taxes (161 ) 31,670 (101 )% Net Loss (989 ) (14,273 ) 93 % Net Loss Attributable to Noncontrolling Interests 171 186 (8 )% Net Loss Attributable to Shareholders of Crawford & Company $ (818 ) $ (14,087 ) 94 % Loss Per Share - Basic: Class A Common Stock $ (0.02 ) $ (0.29 ) 93 % Class B Common Stock $ (0.02 ) $ (0.29 ) 93 % Loss Per Share - Diluted: Class A Common Stock $ (0.02 ) $ (0.29 ) 93 % Class B Common Stock $ (0.02 ) $ (0.29 ) 93 % Cash Dividends Per Share: Class A Common Stock $ 0.07 $ 0.06 17 % Class B Common Stock $ 0.07 $ 0.06 17 % CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Year Ended December 31, 2023 2022 % Change Revenues: Revenues Before Reimbursements $ 1,267,131 $ 1,189,482 7 % Reimbursements 49,788 41,744 19 % Total Revenues 1,316,919 1,231,226 7 % Costs and Expenses: Costs of Services Provided, Before Reimbursements 908,059 883,128 3 % Reimbursements 49,788 41,744 19 % Total Costs of Services 957,847 924,872 4 % Selling, General, and Administrative Expenses 286,506 255,750 12 % Corporate Interest Expense, Net 17,036 10,311 65 % Goodwill Impairment - 36,808 (100 )% Total Costs and Expenses 1,261,389 1,227,741 3 % Other (Expense) Income, Net (8,173 ) 1,561 (624 )% Income Before Income Taxes 47,357 5,046 839 % Provision for Income Taxes 17,097 23,578 (27 )% Net Income (Loss) 30,260 (18,532 ) 263 % Net Loss Attributable to Noncontrolling Interests 349 227 54 % Net Income (Loss) Attributable to Shareholders of Crawford & Company $ 30,609 $ (18,305 ) 267 % Earnings (Loss) Per Share - Basic: Class A Common Stock $ 0.63 $ (0.37 ) 270 % Class B Common Stock $ 0.63 $ (0.37 ) 270 % Earnings (Loss) Per Share - Diluted: Class A Common Stock $ 0.61 $ (0.37 ) 265 % Class B Common Stock $ 0.62 $ (0.37 ) 268 % Cash Dividends Per Share: Class A Common Stock $ 0.26 $ 0.24 8 % Class B Common Stock $ 0.26 $ 0.24 8 % CRAWFORD & COMPANY CONDENSED CONSOLIDATED BALANCE SHEETS As of December 31, 2023 and December 31, 2022 Unaudited (In Thousands, Except Par Values) December 31, December 31, 2023 2022 ASSETS Current Assets: Cash and Cash Equivalents $ 58,363 $ 46,007 Accounts Receivable, Net 131,362 141,106 Unbilled Revenues, at Estimated Billable Amounts 116,611 126,274 Income Taxes Receivable 4,842 9,098 Prepaid Expenses and Other Current Assets 58,168 28,782 Total Current Assets 369,346 351,267 Net Property and Equipment 22,742 27,809 Other Assets: Operating Lease Right-of-Use Asset, Net 88,615 93,334 Goodwill 76,724 76,622 Intangible Assets Arising from Business Acquisitions, Net 81,786 88,039 Capitalized Software Costs, Net 96,770 82,975 Deferred Income Tax Assets 26,247 19,573 Other Noncurrent Assets 36,969 51,888 Total Other Assets 407,111 412,431 Total Assets $ 799,199 $ 791,507 LIABILITIES AND SHAREHOLDERS’ INVESTMENT Current Liabilities: Short-Term Borrowings $ 14,813 $ 27,048 Accounts Payable 45,107 50,847 Accrued Compensation and Related Costs 97,842 79,285 Self-Insured Risks 33,238 12,614 Income Taxes Payable 6,130 1,208 Operating Lease Liability 24,351 22,910 Other Accrued Liabilities 42,271 56,293 Deferred Revenues 35,540 29,282 Total Current Liabilities 299,292 279,487 Noncurrent Liabilities: Long-Term Debt and Finance Leases, Less Current Installments 194,335 211,810 Operating Lease Liability 78,029 84,628 Deferred Revenues 24,871 24,737 Accrued Pension Liabilities 24,006 25,914 Other Noncurrent Liabilities 38,835 41,553 Total Noncurrent Liabilities 360,076 388,642 Shareholders’ Investment: Class A Common Stock, $1.00 Par Value 29,525 28,764 Class B Common Stock, $1.00 Par Value 19,555 19,848 Additional Paid-in Capital 82,589 78,158 Retained Earnings 228,564 213,094 Accumulated Other Comprehensive Loss (218,615 ) (215,321 ) Shareholders’ Investment Attributable to Shareholders of Crawford & Company 141,618 124,543 Noncontrolling Interests (1,787 ) (1,165 ) Total Shareholders’ Investment 139,831 123,378 Total Liabilities and Shareholders’ Investment $ 799,199 $ 791,507 CRAWFORD & COMPANY SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES Unaudited (In Thousands, Except Percentages) Three Months Ended December 31, North America Loss Adjusting % International Operations % Broadspire % Platforms Solutions % 2023 2022 Change 2023 2022 Change 2023 2022 Change 2023 2022 Change Revenues Before Reimbursements $69,684 $77,720 (10.3)% $97,152 $88,404 9.9% $92,123 $78,615 17.2% $37,162 $77,449 (52.0)% Direct Compensation, Fringe Benefits & Non-Employee Labor 52,224 55,508 (5.9)% 66,382 64,344 3.2% 55,802 50,862 9.7% 23,563 53,025 (55.6)% % of Revenues Before Reimbursements 74.9% 71.4% 68.3% 72.8% 60.6% 64.7% 63.4% 68.5% Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor 16,708 13,637 22.5% 28,563 29,358 (2.7)% 24,055 21,031 14.4% 11,653 11,392 2.3% % of Revenues Before Reimbursements 24.0% 17.5% 29.4% 33.2% 26.1% 26.8% 31.4% 14.7% Total Operating Expenses 68,932 69,145 (0.3)% 94,945 93,702 1.3% 79,857 71,893 11.1% 35,216 64,417 (45.3)% Operating Earnings (Loss) (1) $752 $8,575 (91.2)% $2,207 $(5,298) 141.7% $12,266 $6,722 82.5% $1,946 $13,032 (85.1)% % of Revenues Before Reimbursements 1.1% 11.0% 2.3% (6.0)% 13.3% 8.6% 5.2% 16.8% Twelve Months Ended December 31, North America Loss Adjusting % International Operations % Broadspire % Platforms Solutions % 2023 2022 Change 2023 2022 Change 2023 2022 Change 2023 2022 Change Revenues Before Reimbursements $303,629 $274,755 10.5% $382,393 $357,452 7.0% $355,650 $313,564 13.4% $225,459 $243,711 (7.5)% Direct Compensation, Fringe Benefits & Non-Employee Labor 214,642 198,445 8.2% 256,560 254,617 0.8% 217,253 198,473 9.5% 147,801 163,449 (9.6)% % of Revenues Before Reimbursements 70.7% 72.2% 67.1% 71.2% 61.1% 63.3% 65.6% 67.1% Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor 65,802 57,202 15.0% 114,652 115,781 (1.0)% 96,524 88,070 9.6% 49,117 44,516 10.3% % of Revenues Before Reimbursements 21.7% 20.8% 30.0% 32.4% 27.1% 28.1% 21.8% 18.3% Total Operating Expenses 280,444 255,647 9.7% 371,212 370,398 0.2% 313,777 286,543 9.5% 196,918 207,965 (5.3)% Operating Earnings (Loss) (1) $23,185 $19,108 21.3% $11,181 $(12,946) 186.4% $41,873 $27,021 55.0% $28,541 $35,746 (20.2)% % of Revenues Before Reimbursements 7.6% 7.0% 2.9% (3.6)% 11.8% 8.6% 12.7% 14.7% (1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, non-service pension costs and credits, contingent earnout adjustments, goodwill impairments, reserves on certain income tax assets, and certain unallocated corporate and shared costs and credits. See page 5 for additional information about segment operating earnings. CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS Year Ended December 31, 2023 and December 31, 2022 Unaudited (In Thousands) 2023 2022 Cash Flows From Operating Activities: Net income (loss) $ 30,260 $ (18,532 ) Reconciliation of net income (loss) to net cash provided by operating activities: Depreciation and amortization 35,742 36,098 Goodwill impairment — 36,808 Deferred income taxes (12,279 ) 7,397 Stock-based compensation 5,603 4,923 Loss (gain) on sale of property and equipment 646 (1,490 ) Contingent earnout adjustments 4,025 2,921 Changes in operating assets and liabilities: Accounts receivable, net 11,663 (15,537 ) Unbilled revenues, net 11,879 (19,319 ) Accrued or prepaid income taxes 13,063 (7,444 ) Accounts payable and accrued liabilities (2,822 ) (5,985 ) Deferred revenues 5,913 (397 ) Accrued retirement costs 7,174 (1,366 ) Prepaid expenses and other operating activities (7,077 ) 9,557 Net cash provided by operating activities 103,790 27,634 Cash Flows From Investing Activities: Acquisitions of property and equipment (4,890 ) (6,838 ) Capitalization of computer software costs (31,706 ) (27,761 ) Payments for business acquisitions, net of cash acquired — (26,309 ) Cash proceeds from sale of property and equipment — 3,032 Net cash used in investing activities (36,596 ) (57,876 ) Cash Flows From Financing Activities: Cash dividends paid (12,701 ) (11,842 ) Repurchases of common stock (2,731 ) (26,749 ) Increases in short-term and revolving credit facility borrowings 37,578 106,481 Payments on short-term and revolving credit facility borrowings (69,066 ) (39,025 ) Payments of contingent consideration on acquisitions (7,060 ) (2,118 ) Other financing activities (700 ) (807 ) Net cash (used in) provided by financing activities (54,680 ) 25,940 Effects of exchange rate changes on cash and cash equivalents 386 (2,742 ) Increase (decrease) in cash, cash equivalents, and restricted cash(1) 12,900 (7,044 ) Cash, cash equivalents, and restricted cash at beginning of year(1) 46,645 53,689 Cash, cash equivalents, and restricted cash at end of period(1) $ 59,545 $ 46,645 (1)The 2023 amounts include beginning restricted cash of $638 at December 31, 2022, and ending restricted cash of $1,182 at December 31, 2023, which we present as part of "Prepaid expenses and other current assets" on the Balance Sheets. View source version on businesswire.com: https://www.businesswire.com/news/home/20240304650662/en/Contacts Bruce Swain, 404-300-1051
Crawford & Company® (NYSE: CRD-A and CRD-B) today announced its financial results for the fourth quarter ended December 31, 2023. Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐insured entities with an expansive network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available on the Company's website. GAAP Consolidated Results Fourth Quarter 2023 Revenues before reimbursements of $296.1 million, down (8)% from $322.2 million for the 2022 fourth quarter Net loss attributable to shareholders of $(0.8) million, compared with a loss of ($14.1) million in the 2022 fourth quarter Diluted loss per share of $(0.02) for both CRD-A and CRD-B, compared with diluted loss per share of ($0.29) for both CRD-A and CRD-B in the 2022 fourth quarter Non-GAAP Consolidated Results Fourth Quarter 2023 Non-GAAP consolidated results for the fourth quarter of 2023 exclude the non-cash, after-tax amortization of intangible assets of $1.6 million, non-service related pension costs of $1.6 million, and a contingent earnout adjustment of $0.8 million. Non-GAAP consolidated results for 2022 exclude a similar adjustment for amortization of intangible assets of $1.5 million, income tax reserves of $11.8 million on certain international tax assets, the income tax impact of the third quarter 2022 goodwill impairment of $12.4 million, and the contingent earnout adjustment benefit of $(0.2) million. Foreign currency exchange rates increased revenues before reimbursements by $3.4 million or 1%. Presented on a constant dollar basis to the prior year, revenues before reimbursements totaled $292.7 million, decreasing (9)% from the 2022 fourth quarter Net income attributable to shareholders, on a non-GAAP basis, totaled $3.3 million in the 2023 fourth quarter, compared with $11.4 million in the same period last year Diluted earnings per share, on a non-GAAP basis, totaled $0.06 for CRD-A and $0.07 CRD-B in the 2023 fourth quarter, compared with $0.23 for both CRD-A and CRD-B in the prior year fourth quarter Consolidated adjusted operating earnings, on a non-GAAP basis, were $7.8 million, or 2.6% of revenues before reimbursements in the 2023 fourth quarter, compared with $23.4 million, or 7.3% of revenues, in the 2022 fourth quarter Consolidated adjusted EBITDA, a non-GAAP financial measure, was $15.7 million, or 5.3% of revenues before reimbursements in the 2023 fourth quarter, compared with $30.8 million, or 9.6% of revenues, in the 2022 fourth quarter GAAP Consolidated Results Full Year 2023 Revenues before reimbursements of $1.267 billion, up 7% over $1.189 billion for 2022 Net income attributable to shareholders of $30.6 million, compared with a loss of $(18.3) million in 2022 Diluted earnings per share of $0.61 for CRD-A and $0.62 for CRD-B, compared with diluted loss per share of $(0.37) for both CRD-A and CRD-B in 2022 Non-GAAP Consolidated Results Full Year 2023 Non-GAAP consolidated results for 2023 exclude the non-cash, after-tax amortization of intangible assets of $6.7 million, non-service related pension costs of $6.4 million, and a contingent earnout adjustment of $3.4 million. Non-GAAP consolidated results for 2022 exclude a similar adjustment for amortization of intangible assets of $5.9 million, income tax reserves of $11.8 million on certain international tax assets, goodwill impairment of $33.3 million, non-service related pension credits of $(1.4) million, and a contingent earnout adjustment of $2.2 million. Foreign currency exchange rates decreased revenues before reimbursements by $(12.8) million or (1)%. Presented on a constant dollar basis to the prior year, revenues before reimbursements totaled $1.280 billion, increasing 8% over 2022 Net income attributable to shareholders, on a non-GAAP basis, totaled $47.0 million in 2023, compared with $33.4 million in 2022 Diluted earnings per share, on a non-GAAP basis, totaled $0.95 for both CRD-A and CRD-B in 2023, compared with $0.67 for both CRD-A and CRD-B in 2022 Consolidated adjusted operating earnings, on a non-GAAP basis, were $85.4 million, or 6.7% of revenues before reimbursements in 2023, compared with $61.9 million, or 5.2% of revenues, in 2022 Consolidated adjusted EBITDA, a non-GAAP financial measure, was $118.7 million, or 9.4% of revenues before reimbursements in 2023, compared with $94.7 million, or 8.0% of revenues, in 2022 Management Comments Mr. Rohit Verma, president and chief executive officer of Crawford & Company, commented, “2023 was a strong year for Crawford with a record-setting consolidated revenue of $1.27 billion and enhanced margin performance. Our 2023 results reflect the success of our growth strategy and the strength of our client relationships as demonstrated by full year revenue and profit records in U.S. Loss Adjusting, Broadspire and Praxis as well as significant progress in our International segment. As indicated in our third quarter earnings materials, our fourth quarter performance was impacted by benign weather activity, which resulted in reduced weather-related revenue as compared to the fourth quarter of 2022, where several severe weather events drove significant revenue performance for the Company. That said, both Broadspire and our International business saw double digit revenue growth in the fourth quarter of 2023, reflecting the underlying strength of our businesses.” Mr. Verma continued, “2023 marked a momentous year of growth and margin expansion with operating earnings increasing 38% from 2022. As we move through 2024, I am optimistic about the prospects that lie ahead for our business, presenting ample opportunities to further enhance our brand presence and expand our market share.” Segment Results for the Fourth Quarter and Full Year North America Loss Adjusting North America Loss Adjusting revenues before reimbursements were $69.7 million in the 2023 fourth quarter, decreasing (10.3)% from $77.7 million in the 2022 fourth quarter. The segment had operating earnings of $0.8 million in the 2023 fourth quarter, decreasing from $8.6 million in the 2022 fourth quarter. The operating margin was 1.1% in the 2023 quarter and 11.0% in the 2022 quarter. North America Loss Adjusting revenues before reimbursements were $303.6 million in 2023, increasing 10.5% from $274.8 million in 2022. Absent foreign exchange rate decreases of $(3.6) million, revenues would have been $307.2 million in 2023. The segment had operating earnings of $23.2 million in 2023, increasing from $19.1 million in 2022. The operating margin was 7.6% in 2023 and 7.0% in 2022. International Operations International Operations revenues before reimbursements were $97.2 million in the 2023 fourth quarter, up 9.9% from $88.4 million in the 2022 fourth quarter. Absent foreign exchange rate increases of $3.5 million, revenues would have been $93.7 million for the 2023 fourth quarter. Operating earnings were $2.2 million in the 2023 fourth quarter, increasing from losses of $(5.3) million in the 2022 period. The segment’s operating margin for the 2023 quarter was 2.3% as compared with (6.0)% in the 2022 quarter. International Operations revenues before reimbursements were $382.4 million in 2023, up 7.0% from $357.5 million in 2022, including $1.5 million from the Van Dijk acquisition. Absent foreign exchange rate decreases of $9.2 million, revenues would have been $391.6 million in 2023. Operating earnings were $11.2 million in 2023, improving from losses of $(12.9) million in 2022. The segment’s operating margin for 2023 was 2.9% as compared with (3.6)% in 2022. Broadspire Broadspire segment revenues before reimbursements were $92.1 million in the 2023 fourth quarter, increasing 17.2% from $78.6 million in the 2022 quarter. Broadspire operating earnings were $12.3 million in the 2023 fourth quarter, representing an operating margin of 13.3%, increasing from $6.7 million, or 8.6% of revenues, in the 2022 fourth quarter. Broadspire segment revenues before reimbursements were $355.7 million in 2023, increasing 13.4% from $313.6 million in 2022. Broadspire operating earnings were $41.9 million in 2023, representing an operating margin of 11.8%, increasing from $27.0 million, or 8.6% of revenues, in 2022. Platform Solutions Platform Solutions revenues before reimbursements were $37.2 million in the 2023 fourth quarter, down (52.0)% from $77.4 million in the 2022 quarter. Operating earnings were $1.9 million in the 2023 fourth quarter, decreasing from $13.0 million in the 2022 period. The segment’s operating margin for the 2023 quarter was 5.2% as compared with 16.8% in the 2022 quarter. Platform Solutions revenues before reimbursements were $225.5 million in 2023, down (7.5)% from $243.7 million in 2022. Operating earnings were $28.5 million in 2023, decreasing from $35.7 million in the 2022 period. The segment’s operating margin for 2023 was 12.7% as compared with 14.7% in 2022. Unallocated Corporate and Shared Costs and Credits, Net Unallocated corporate costs were $9.4 million in the 2023 fourth quarter, compared with credits of $0.3 million in the 2022 period. The increase in the fourth quarter was primarily due to a $2.5 million increase in self-insurance costs, $2.7 million increase in compensation, $1.2 million increase in professional fees, and $1.5 million increase in support costs. Unallocated corporate costs were $19.4 million in 2023, compared with $7.1 million in 2022. The increase for 2023 was due to a $3.7 million increase in self-insurance costs, $1.8 million gain on sale of our Canadian head office building in 2022, $1.5 million increase in professional fees, $1.4 million increase in compensation, $1.2 million for certain non-recurring fair value adjustments, $1.6 million increase in unallocated payroll tax, benefits and insurance costs, and $1.1 million increase in other unallocated costs. 2022 Goodwill Impairment The Company recognized a $36.8 million pre-tax non-cash goodwill impairment in the third quarter of 2022. This charge was partially offset by a $15.9 million reduction in income tax expense during the third quarter. During the 2022 fourth quarter, the income tax benefit of the impairment normalized due to the non-discrete income tax treatment, which resulted in a reduction of the income tax benefit of $12.4 million, or $0.25 per share for the 2022 fourth quarter. For the year, the after tax impact of the goodwill impairment was $33.3 million, or $0.67 per share for 2022. There was no goodwill impairment in 2023. Presentation Revision of 2023 Quarters “Revenues before reimbursements” for the year ended December 31, 2023 includes income earned which offsets the costs of managing the funds maintained to administer claims for certain of the Company's customers. These amounts were previously presented as reductions to “Selling, general, and administrative expenses” in the Company’s Consolidated Statements of Operations in the first, second, and third quarter 2023 interim financial statements. The Company adjusted its interim financial information for an immaterial revision in presentation of amounts totaling approximately $3,343,000, $3,890,000, and $4,528,000 which increased “Revenues before reimbursements” and “Total Revenues” for the first, second, and third quarters of 2023, respectively, and resulted in a corresponding increase in “Selling, general, and administrative” expenses and “Total Costs and Expenses” by the same amounts. There were no revisions to amounts reported for 2022 or 2021. The revisions are reflected in "Revenues before reimbursements" for the Company's North America Loss Adjusting and Broadspire segments. In North America Loss Adjusting, the revised presentation was approximately $472,000, $533,000, and $597,000 for the first, second, and third quarter of 2023, respectively. In Broadspire, the revised presentation was $2,871,000, $3,357,000, and $3,930,000 for the first, second, and third quarter of 2023, respectively. Other Matters The Company recognized pretax contingent earnout adjustments totaling an expense of $0.9 million and a benefit of $(0.3) million in the 2023 fourth quarter and comparable 2022 period, respectively, related to the fair value adjustment of earnout liabilities arising from recent acquisitions. Contingent earnout expense was $4.0 million in 2023, compared with $2.9 million in 2022. This adjustment, which is not a component of operating earnings, is based on favorable changes to projections of acquired entities over the respective earnout periods, which span multiple years. The Company recognized non-service pension costs of $2.2 million in the 2023 fourth quarter compared with $0.1 million in the 2022 period. Non-service pension costs totaled $8.6 million in 2023 compared to a credit of $(1.6) million in 2022. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan is frozen and the U.K. plans are closed to new participants. During the 2022 fourth quarter, the Company recognized an $11.8 million income tax reserve, or $0.24 per share, primarily related to previously benefited tax losses in certain international jurisdictions. These tax assets currently do not expire and are available for future use depending on the profitability of those jurisdictions. Balance Sheet and Cash Flow The Company’s consolidated cash and cash equivalents position as of December 31, 2023, totaled $58.4 million, compared with $46.0 million at December 31, 2022. The Company’s total debt outstanding as of December 31, 2023, totaled $209.1 million, compared with $238.9 million at December 31, 2022. The Company’s operations provided $103.8 million of cash during 2023, compared with $27.6 million provided in 2022. The increase in cash provided by operating activities was primarily due to a $58.4 million improvement in the change in billed and unbilled accounts receivables, $19.8 million related to incentive compensation, and higher earnings, partially offset by the timing of other payments. The Company made no contributions to its U.S. defined benefit pension plan and $2.4 million in contributions to its U.K. plans for 2023, compared with no contributions to the U.S. plan and $0.6 million to the U.K. plans in 2022. During 2023, the Company didn't repurchase any shares of CRD-A, but repurchased 293,952 shares of CRD-B at an average per share cost of $9.30. The total cost of share repurchases during 2023 was $2.7 million. Conference Call As previously announced, Crawford & Company will host a conference call on March 5, 2024 at 8:30 a.m. Eastern Time to discuss its fourth quarter and full year 2023 results. The conference call can be accessed live by dialing 1-888-259-6580 and using Conference ID 83186255. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, https://ir.crawco.com. The call will be recorded and available for replay through April 5, 2024. You may dial 1-877-674-7070 and use passcode 186255# to listen to the replay. Non-GAAP Presentation In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations. Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, goodwill impairment, amortization of customer-relationship intangible assets, contingent earnout adjustments, reserves on certain income tax assets, non-service pension costs and credits, income taxes and net income or loss attributable to noncontrolling interests. Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, goodwill impairment, contingent earnout adjustments, reserves on certain income tax assets, non-service pension costs and credits, income taxes and stock-based compensation expense. Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, certain unallocated professional fees and certain self-insurance costs and recoveries that are not allocated to our individual operating segments. Income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, and non-service pension costs and credits are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our recent acquisitions. Non-service pension costs and credits represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis. Goodwill impairments and reserves on certain income tax assets arise from time to time due to various factors, but are not allocated to our operating segments since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis. A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Geographic Area Currency USD equivalent % of total USD equivalent % of total USD equivalent % of total USD equivalent % of total U.S. USD $176,087 59.5% $210,615 65.4% $788,364 62.2% $734,264 61.7% U.K. GBP 37,214 12.6% 28,977 9.0% 143,353 11.3% 121,814 10.2% Canada CAD 22,882 7.7% 23,169 7.2% 96,374 7.6% 97,766 8.2% Australia AUD 20,692 7.0% 24,898 7.7% 89,479 7.1% 94,692 8.0% Europe EUR 14,545 4.9% 12,474 3.9% 57,513 4.5% 54,447 4.6% Rest of World Various 24,701 8.3% 22,055 6.8% 92,048 7.3% 86,499 7.3% Total Revenues, before reimbursements $296,121 100.0% $322,188 100.0% $1,267,131 100.0% $1,189,482 100.0% Following is a reconciliation of consolidated operating earnings to net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Operating earnings: North America Loss Adjusting $ 752 $ 8,575 $ 23,185 $ 19,108 International Operations 2,207 (5,298 ) 11,181 (12,946 ) Broadspire 12,266 6,722 41,873 27,021 Platform Solutions 1,946 13,032 28,541 35,746 Unallocated corporate and shared costs, net (9,421 ) 328 (19,419 ) (7,050 ) Consolidated operating earnings 7,750 23,359 85,361 61,879 (Deduct) add: Net corporate interest expense (3,772 ) (4,110 ) (17,036 ) (10,311 ) Stock option expense (112 ) (70 ) (552 ) (548 ) Amortization expense (1,926 ) (2,052 ) (7,790 ) (7,836 ) Non-service pension costs and credits (2,165 ) (55 ) (8,601 ) 1,591 Goodwill impairment — — — (36,808 ) Contingent earnout adjustments (925 ) 325 (4,025 ) (2,921 ) Reserves on certain income tax assets — (11,767 ) — (11,767 ) Income tax provision 161 (19,903 ) (17,097 ) (11,811 ) Net loss attributable to noncontrolling interests 171 186 349 227 Net (loss) income attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) $ 30,609 $ (18,305 ) Following is a reconciliation of net (loss) income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Net (loss) income attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) $ 30,609 $ (18,305 ) Add (Deduct): Depreciation and amortization 8,386 8,719 35,742 36,098 Stock-based compensation 1,420 705 5,603 4,923 Net corporate interest expense 3,772 4,110 17,036 10,311 Non-service pension costs and credits 2,165 55 8,601 (1,591 ) Goodwill impairment — — — 36,808 Contingent earnout adjustments 925 (325 ) 4,025 2,921 Reserves on certain income tax assets — 11,767 — 11,767 Income tax provision (161 ) 19,903 17,097 11,811 Non-GAAP adjusted EBITDA $ 15,689 $ 30,847 $ 118,713 $ 94,743 Following is a reconciliation of operating cash flow to free cash flow for the twelve months ended December 31, 2023 and 2022: Twelve Months Ended (in thousands) December 31, 2023 December 31, 2022 Change Net Cash Provided by Operating Activities $ 103,790 $ 27,634 $ 76,156 Less: Property & Equipment Purchases, net (4,890 ) (6,838 ) 1,948 Capitalized Software (internal and external costs) (31,706 ) (27,761 ) (3,945 ) Free Cash Flow $ 67,194 $ (6,965 ) $ 74,159 Following are the reconciliations of GAAP Pretax (Loss) Earnings, Net (Loss) Income and (Loss) Earnings Per Share to related non-GAAP Adjusted figures, which reflect each of 2023 and 2022 before goodwill impairment, amortization of intangible assets, reserves on certain income tax assets, non-service related pension costs (credits) and contingent earnout adjustments: Three Months Ended December 31, 2023 (in thousands) Pretax (loss) earnings Net (loss) income attributable to Crawford & Company Diluted (loss) earnings per CRD-A share Diluted (loss) earnings per CRD-B share(1) GAAP $ (1,150 ) $ (818 ) $ (0.02 ) $ (0.02 ) Adjustments: Amortization of intangible assets 1,926 1,623 0.03 0.03 Non-service related pension costs 2,165 1,614 0.03 0.03 Contingent earnout adjustments 925 849 0.02 0.02 Non-GAAP Adjusted $ 3,866 $ 3,268 $ 0.06 $ 0.07 Three Months Ended December 31, 2022 (in thousands) Pretax earnings Net (loss) income attributable to Crawford & Company(2) Diluted (loss) earnings per CRD-A share(2) Diluted (loss) earnings per CRD-B share(2) GAAP $ 17,397 $ (14,087 ) $ (0.29 ) $ (0.29 ) Adjustments: Amortization of intangible assets 2,052 1,539 0.03 0.03 Non-service related pension costs 55 48 — — Contingent earnout adjustments (325 ) (241 ) — — Income tax impact of third quarter goodwill impairment — 12,392 0.25 0.25 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 19,179 $ 11,418 $ 0.23 $ 0.23 Year Ended December 31, 2023 (in thousands) Pretax earnings Net income attributable to Crawford & Company Diluted earnings per CRD-A share(1) Diluted earnings per CRD-B share GAAP $ 47,357 $ 30,609 $ 0.61 $ 0.62 Adjustments: Amortization of intangible assets 7,790 6,662 0.13 0.13 Contingent earnout adjustments 4,025 3,352 0.07 0.07 Non-service related pension costs 8,601 6,396 0.13 0.13 Non-GAAP Adjusted $ 67,773 $ 47,019 $ 0.95 $ 0.95 Year Ended December 31, 2022 (in thousands) Pretax earnings Net (loss) income attributable to Crawford & Company(2) Diluted (loss) earnings per CRD-A share(2) Diluted (loss) earnings per CRD-B share(2) GAAP $ 5,046 $ (18,305 ) $ (0.37 ) $ (0.37 ) Adjustments: Amortization of intangible assets 7,836 5,877 0.12 0.12 Non-service related pension costs (1,591 ) (1,389 ) (0.03 ) (0.03 ) Contingent earnout adjustments 2,921 2,163 0.04 0.04 Goodwill impairment 36,808 33,300 0.67 0.67 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 51,020 $ 33,413 $ 0.67 $ 0.67 (1) Sum of reconciling items may differ from total due to rounding of individual components. (2) The income tax impact of goodwill impairment was based on the estimated annual effective income tax rate. Due to the non-discrete income tax treatment of the third quarter 2022 goodwill impairment, the income tax benefit normalized as income was earned during the remainder of the year, resulting in a lower full year income tax benefit during 2022. Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share: Three Months Ended Year Ended (in thousands) December 31, 2023 December 31, 2022 December 31, 2023 December 31, 2022 Weighted-Average Shares Used to Compute Basic Earnings Per Share: Class A Common Stock 29,213 28,597 29,039 29,196 Class B Common Stock 19,653 19,848 19,796 20,113 Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 29,213 28,597 29,799 29,196 Class B Common Stock 19,653 19,848 19,796 20,113 Non-GAAP (1) Weighted-Average Shares Used to Compute Diluted Earnings Per Share: Class A Common Stock 30,218 28,966 29,799 29,553 Class B Common Stock 19,653 19,848 19,796 20,113 (1) The Company had a net loss for GAAP reporting during the three months ended December 31, 2023 and three and twelve months ended December 31, 2022, resulting in no additional dilutive securities added to the basic weighted average shares in calculating diluted weighted average shares for GAAP reporting as their impact would be anti-dilutive. As the Company has Non-GAAP positive net income for the twelve months ended December 31, 2023, these dilutive securities were added back to calculate Non-GAAP earnings per share. Further information regarding the Company’s operating results for the three and twelve months ended December 31, 2023, financial position as of December 31, 2023, and cash flows for the twelve months ended December 31, 2023 is shown on the attached unaudited condensed consolidated financial statements. About Crawford & Company Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com Earnings per share may be different between CRD-A and CRD-B due to the payment of a higher per share dividend on CRD-A than CRD-B, and the impact that has on the earnings per share calculation according to generally accepted accounting principles. TAG: Crawford-Financial, Crawford-Investor-News-and-Events FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051. This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com. CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Three Months Ended December 31, 2023 2022 % Change Revenues: Revenues Before Reimbursements $ 296,121 $ 322,188 (8 )% Reimbursements 13,044 11,181 17 % Total Revenues 309,165 333,369 (7 )% Costs and Expenses: Costs of Services Provided, Before Reimbursements 216,981 238,180 (9 )% Reimbursements 13,044 11,181 17 % Total Costs of Services 230,025 249,361 (8 )% Selling, General, and Administrative Expenses 74,877 62,528 20 % Corporate Interest Expense, Net 3,772 4,110 (8 )% Total Costs and Expenses 308,674 315,999 (2 )% Other (Expense) Income, Net (1,641 ) 27 nm (Loss) Income Before Income Taxes (1,150 ) 17,397 (107 )% (Benefit) Provision for Income Taxes (161 ) 31,670 (101 )% Net Loss (989 ) (14,273 ) 93 % Net Loss Attributable to Noncontrolling Interests 171 186 (8 )% Net Loss Attributable to Shareholders of Crawford & Company $ (818 ) $ (14,087 ) 94 % Loss Per Share - Basic: Class A Common Stock $ (0.02 ) $ (0.29 ) 93 % Class B Common Stock $ (0.02 ) $ (0.29 ) 93 % Loss Per Share - Diluted: Class A Common Stock $ (0.02 ) $ (0.29 ) 93 % Class B Common Stock $ (0.02 ) $ (0.29 ) 93 % Cash Dividends Per Share: Class A Common Stock $ 0.07 $ 0.06 17 % Class B Common Stock $ 0.07 $ 0.06 17 % CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS Unaudited (In Thousands, Except Per Share Amounts and Percentages) Year Ended December 31, 2023 2022 % Change Revenues: Revenues Before Reimbursements $ 1,267,131 $ 1,189,482 7 % Reimbursements 49,788 41,744 19 % Total Revenues 1,316,919 1,231,226 7 % Costs and Expenses: Costs of Services Provided, Before Reimbursements 908,059 883,128 3 % Reimbursements 49,788 41,744 19 % Total Costs of Services 957,847 924,872 4 % Selling, General, and Administrative Expenses 286,506 255,750 12 % Corporate Interest Expense, Net 17,036 10,311 65 % Goodwill Impairment - 36,808 (100 )% Total Costs and Expenses 1,261,389 1,227,741 3 % Other (Expense) Income, Net (8,173 ) 1,561 (624 )% Income Before Income Taxes 47,357 5,046 839 % Provision for Income Taxes 17,097 23,578 (27 )% Net Income (Loss) 30,260 (18,532 ) 263 % Net Loss Attributable to Noncontrolling Interests 349 227 54 % Net Income (Loss) Attributable to Shareholders of Crawford & Company $ 30,609 $ (18,305 ) 267 % Earnings (Loss) Per Share - Basic: Class A Common Stock $ 0.63 $ (0.37 ) 270 % Class B Common Stock $ 0.63 $ (0.37 ) 270 % Earnings (Loss) Per Share - Diluted: Class A Common Stock $ 0.61 $ (0.37 ) 265 % Class B Common Stock $ 0.62 $ (0.37 ) 268 % Cash Dividends Per Share: Class A Common Stock $ 0.26 $ 0.24 8 % Class B Common Stock $ 0.26 $ 0.24 8 % CRAWFORD & COMPANY CONDENSED CONSOLIDATED BALANCE SHEETS As of December 31, 2023 and December 31, 2022 Unaudited (In Thousands, Except Par Values) December 31, December 31, 2023 2022 ASSETS Current Assets: Cash and Cash Equivalents $ 58,363 $ 46,007 Accounts Receivable, Net 131,362 141,106 Unbilled Revenues, at Estimated Billable Amounts 116,611 126,274 Income Taxes Receivable 4,842 9,098 Prepaid Expenses and Other Current Assets 58,168 28,782 Total Current Assets 369,346 351,267 Net Property and Equipment 22,742 27,809 Other Assets: Operating Lease Right-of-Use Asset, Net 88,615 93,334 Goodwill 76,724 76,622 Intangible Assets Arising from Business Acquisitions, Net 81,786 88,039 Capitalized Software Costs, Net 96,770 82,975 Deferred Income Tax Assets 26,247 19,573 Other Noncurrent Assets 36,969 51,888 Total Other Assets 407,111 412,431 Total Assets $ 799,199 $ 791,507 LIABILITIES AND SHAREHOLDERS’ INVESTMENT Current Liabilities: Short-Term Borrowings $ 14,813 $ 27,048 Accounts Payable 45,107 50,847 Accrued Compensation and Related Costs 97,842 79,285 Self-Insured Risks 33,238 12,614 Income Taxes Payable 6,130 1,208 Operating Lease Liability 24,351 22,910 Other Accrued Liabilities 42,271 56,293 Deferred Revenues 35,540 29,282 Total Current Liabilities 299,292 279,487 Noncurrent Liabilities: Long-Term Debt and Finance Leases, Less Current Installments 194,335 211,810 Operating Lease Liability 78,029 84,628 Deferred Revenues 24,871 24,737 Accrued Pension Liabilities 24,006 25,914 Other Noncurrent Liabilities 38,835 41,553 Total Noncurrent Liabilities 360,076 388,642 Shareholders’ Investment: Class A Common Stock, $1.00 Par Value 29,525 28,764 Class B Common Stock, $1.00 Par Value 19,555 19,848 Additional Paid-in Capital 82,589 78,158 Retained Earnings 228,564 213,094 Accumulated Other Comprehensive Loss (218,615 ) (215,321 ) Shareholders’ Investment Attributable to Shareholders of Crawford & Company 141,618 124,543 Noncontrolling Interests (1,787 ) (1,165 ) Total Shareholders’ Investment 139,831 123,378 Total Liabilities and Shareholders’ Investment $ 799,199 $ 791,507 CRAWFORD & COMPANY SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES Unaudited (In Thousands, Except Percentages) Three Months Ended December 31, North America Loss Adjusting % International Operations % Broadspire % Platforms Solutions % 2023 2022 Change 2023 2022 Change 2023 2022 Change 2023 2022 Change Revenues Before Reimbursements $69,684 $77,720 (10.3)% $97,152 $88,404 9.9% $92,123 $78,615 17.2% $37,162 $77,449 (52.0)% Direct Compensation, Fringe Benefits & Non-Employee Labor 52,224 55,508 (5.9)% 66,382 64,344 3.2% 55,802 50,862 9.7% 23,563 53,025 (55.6)% % of Revenues Before Reimbursements 74.9% 71.4% 68.3% 72.8% 60.6% 64.7% 63.4% 68.5% Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor 16,708 13,637 22.5% 28,563 29,358 (2.7)% 24,055 21,031 14.4% 11,653 11,392 2.3% % of Revenues Before Reimbursements 24.0% 17.5% 29.4% 33.2% 26.1% 26.8% 31.4% 14.7% Total Operating Expenses 68,932 69,145 (0.3)% 94,945 93,702 1.3% 79,857 71,893 11.1% 35,216 64,417 (45.3)% Operating Earnings (Loss) (1) $752 $8,575 (91.2)% $2,207 $(5,298) 141.7% $12,266 $6,722 82.5% $1,946 $13,032 (85.1)% % of Revenues Before Reimbursements 1.1% 11.0% 2.3% (6.0)% 13.3% 8.6% 5.2% 16.8% Twelve Months Ended December 31, North America Loss Adjusting % International Operations % Broadspire % Platforms Solutions % 2023 2022 Change 2023 2022 Change 2023 2022 Change 2023 2022 Change Revenues Before Reimbursements $303,629 $274,755 10.5% $382,393 $357,452 7.0% $355,650 $313,564 13.4% $225,459 $243,711 (7.5)% Direct Compensation, Fringe Benefits & Non-Employee Labor 214,642 198,445 8.2% 256,560 254,617 0.8% 217,253 198,473 9.5% 147,801 163,449 (9.6)% % of Revenues Before Reimbursements 70.7% 72.2% 67.1% 71.2% 61.1% 63.3% 65.6% 67.1% Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor 65,802 57,202 15.0% 114,652 115,781 (1.0)% 96,524 88,070 9.6% 49,117 44,516 10.3% % of Revenues Before Reimbursements 21.7% 20.8% 30.0% 32.4% 27.1% 28.1% 21.8% 18.3% Total Operating Expenses 280,444 255,647 9.7% 371,212 370,398 0.2% 313,777 286,543 9.5% 196,918 207,965 (5.3)% Operating Earnings (Loss) (1) $23,185 $19,108 21.3% $11,181 $(12,946) 186.4% $41,873 $27,021 55.0% $28,541 $35,746 (20.2)% % of Revenues Before Reimbursements 7.6% 7.0% 2.9% (3.6)% 11.8% 8.6% 12.7% 14.7% (1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, non-service pension costs and credits, contingent earnout adjustments, goodwill impairments, reserves on certain income tax assets, and certain unallocated corporate and shared costs and credits. See page 5 for additional information about segment operating earnings. CRAWFORD & COMPANY CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS Year Ended December 31, 2023 and December 31, 2022 Unaudited (In Thousands) 2023 2022 Cash Flows From Operating Activities: Net income (loss) $ 30,260 $ (18,532 ) Reconciliation of net income (loss) to net cash provided by operating activities: Depreciation and amortization 35,742 36,098 Goodwill impairment — 36,808 Deferred income taxes (12,279 ) 7,397 Stock-based compensation 5,603 4,923 Loss (gain) on sale of property and equipment 646 (1,490 ) Contingent earnout adjustments 4,025 2,921 Changes in operating assets and liabilities: Accounts receivable, net 11,663 (15,537 ) Unbilled revenues, net 11,879 (19,319 ) Accrued or prepaid income taxes 13,063 (7,444 ) Accounts payable and accrued liabilities (2,822 ) (5,985 ) Deferred revenues 5,913 (397 ) Accrued retirement costs 7,174 (1,366 ) Prepaid expenses and other operating activities (7,077 ) 9,557 Net cash provided by operating activities 103,790 27,634 Cash Flows From Investing Activities: Acquisitions of property and equipment (4,890 ) (6,838 ) Capitalization of computer software costs (31,706 ) (27,761 ) Payments for business acquisitions, net of cash acquired — (26,309 ) Cash proceeds from sale of property and equipment — 3,032 Net cash used in investing activities (36,596 ) (57,876 ) Cash Flows From Financing Activities: Cash dividends paid (12,701 ) (11,842 ) Repurchases of common stock (2,731 ) (26,749 ) Increases in short-term and revolving credit facility borrowings 37,578 106,481 Payments on short-term and revolving credit facility borrowings (69,066 ) (39,025 ) Payments of contingent consideration on acquisitions (7,060 ) (2,118 ) Other financing activities (700 ) (807 ) Net cash (used in) provided by financing activities (54,680 ) 25,940 Effects of exchange rate changes on cash and cash equivalents 386 (2,742 ) Increase (decrease) in cash, cash equivalents, and restricted cash(1) 12,900 (7,044 ) Cash, cash equivalents, and restricted cash at beginning of year(1) 46,645 53,689 Cash, cash equivalents, and restricted cash at end of period(1) $ 59,545 $ 46,645 (1)The 2023 amounts include beginning restricted cash of $638 at December 31, 2022, and ending restricted cash of $1,182 at December 31, 2023, which we present as part of "Prepaid expenses and other current assets" on the Balance Sheets. 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