Blue Ocean Applications launches The Agora System's Automated Receptionist—featuring Listen Mode to monitor calls live, Whisper Mode to coach mid-conversation, and TakeOver Mode to join calls instantly. The platform automates phone calls, emails, and administrative tasks with enterprise-grade security controls and GDPR-ready architecture.
-- Blue Ocean Applications has launched The Agora System, featuring an Automated Receptionist that enables business owners to listen in on calls and take over conversations in real-time through a browser softphone. Traditional answering services operate as black boxes, but The Agora System addresses a critical pain point for small and medium-sized businesses by combining full automation with three unique control features: Listen Mode to monitor any call live, Whisper Mode to coach the receptionist mid-conversation without the caller hearing, and TakeOver Mode to join the call instantly with one click. Managers can maintain control over customer interactions without sacrificing efficiency.
More details can be found at https://blueoceanapplications.com/agora
Business owners face round-the-clock customer service demands while managing limited staff resources. According to company specifications, businesses using Agora save more than 20 hours per week by automating phone calls, emails, and administrative tasks that previously required constant human attention. The service operates continuously, ensuring that no customer inquiry goes unanswered regardless of time zone or business hours.
Agora delivers three integrated service pillars designed to handle the full spectrum of customer communication. The automated receptionist answers incoming calls with natural voice technology, capturing lead information and booking calendar appointments while maintaining context throughout each conversation. Email support resolves customer inquiries within 5 to 10 seconds and handles multi-turn conversations with a 90 percent or higher auto-resolution rate. An administrative assistant component categorizes incoming messages, qualifies leads, and flags priority items requiring immediate attention.
The real-time control mechanism distinguishes The Agora System's Automated Receptionist from conventional automation tools. Three control modes give business owners unprecedented oversight: Listen Mode allows monitoring any active call with a live transcript, Whisper Mode lets users type coaching instructions that only the receptionist hears, and TakeOver Mode transfers the call to the business owner instantly with one click. Users access this functionality through a browser-based softphone that requires no additional hardware or complex installation. When the system transfers a call, it provides a briefing on caller intent and conversation context, ensuring smooth handoffs that preserve customer experience.
Blue Ocean Applications built the platform with enterprise-grade security controls to address data protection concerns that often prevent small businesses from adopting automation technology. The system features GDPR-ready architecture, providing audit trails and secure authentication through OAuth 2.0 integration. This security foundation enables businesses to automate sensitive customer interactions without compromising data protection or exposing confidential information.
The company designed The Agora System for rapid deployment, with setup completed in three to five days following account connection and payment configuration. Businesses can select modular service options priced from $99 to $399 per month, including the Automated Receptionist at $199 per month with a one-time $249 setup fee. The pricing structure and streamlined onboarding process lower barriers to entry for non-technical users seeking to implement automated customer service without extensive IT resources.
For more information, visit https://blueoceanapplications.com/
Contact Info:
Name: Dylan T
Email: Send Email
Organization: Blue Ocean Applications
Address: Park Ave., Roberts Creek, British Columbia V0N 2W2, Canada
Phone: +1-888-828-7928
Website: https://blueoceanapplications.com/
Source: PressCable
Release ID: 89178824
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