Upcoming ISG Provider Lens^® reports will evaluate providers helping utilities use AI to modernize grids and operations in North America and Europe

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers helping power and utilities enterprises in North America and Europe adopt AI-enabled services and solutions to strengthen grid resilience and operating efficiency.

The study results will be published in a series of comprehensive ISG Provider Lens^® reports, called Power and Utilities Industry — Services and Solutions, scheduled to be released in December 2026. The reports will cover companies offering services in process and customer experience management, enterprise asset management, smart metering, grid modernization and transformation consulting.

Enterprise buyers will be able to use the insights from the reports to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions.

The power and utilities industry is undergoing a broad transformation as electrification accelerates and AI-enabled demand growth increases pressure on infrastructure. Utilities in North America and Europe must meet rising electricity demand while maintaining affordability, reliability and progress toward decarbonization. Enterprises are investing in grid modernization, distributed energy resources orchestration, battery storage and microgrids. To manage increasingly connected IT and operational technology environments, they are using cloud platforms, intelligent control centers and cybersecurity-by-design approaches.

“Power and utilities enterprises are modernizing physical and digital infrastructure in multiple ways while facing increased operational challenges,” said Iain Fisher, director at ISG. “Partnerships with service providers are increasingly important as utilities update grids, integrate new energy resources and use AI and data platforms to make faster, better decisions.”

ISG has distributed surveys to more than 150 power and utilities service and solution providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the services and solutions the typical power and utilities enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:

• Process and Customer Experience Management, evaluating providers of intelligent business process management, meter-to-cash, customer service and customer information systems solutions for power and utilities enterprises. These providers are assessed on their ability to support front-, middle- and back-office functions with automation, AI and analytics.
• Enterprise Asset Management, assessing providers offering services and solutions for asset lifecycle management, maintenance, field service management and remote monitoring. These providers help utilities improve asset performance, extend asset life and reduce operating costs.
• Smart Metering and Grid Modernization, covering providers offering advanced grid and metering solutions for electricity, gas and water utilities. They are evaluated on capabilities including grid management, distributed energy resource management systems, advanced metering infrastructure and real-time monitoring.
• Technology, Transformation and Consulting, evaluating providers that help power and utilities companies modernize IT infrastructure, improve efficiency and transform their business. Their services include application development and maintenance, infrastructure services, systems integration, cloud, cybersecurity and AI-enabled transformation.

Geographically focused reports from the study will cover the global power and utilities services and solutions market and examine products and services available in North America and Europe. ISG analysts Swadhin Pradhan and Harish B will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as power and utilities service and solution providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

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Power and utilities enterprises are modernizing infrastructure in multiple ways amid increased operational challenges. Service providers are increasingly important as utilities update grids and use AI and data platforms to make faster, better decisions.