CHICAGO (AP) When Jennifer Walsh's bathroom faucet started dripping at 2 p.m. on a Wednesday, she had a licensed local plumber in Chicago fixing it by 5 p.m. the same day. No phone calls, no waiting lists, no taking time off work.
"I honestly couldn't believe it," said Walsh, a marketing manager from Phoenix. "I've been a homeowner for 15 years, and I've never had a repair happen that fast. It's like having a maintenance team on standby."
Walsh discovered what thousands of Americans are learning: InstaService, a rapidly expanding AI-powered home repair platform, is making same-day service the new normal for homeowners across the U.S.
Breaking the Waiting Game
For decades, homeowners have endured the same painful cycle when something breaks: scrambling to find reliable home maintenance contractors, waiting days or weeks for availability, dealing with no-shows, and facing surprise charges. Industry data show that average wait times for home repairs range from 3 to 7 days, with nearly one-third of scheduled appointments resulting in no-shows.
InstaService is betting big that Americans are ready to pay for convenience. The company's AI-driven home services app connects homeowners with vetted professionals who can handle everything from leaky pipes to furniture assembly — often within hours of booking.
"When your water heater fails or your sink won't drain, you need help today, not next Tuesday," said Venkatesh Ragala, InstaService's CEO. "We built this platform because every homeowner deserves peace of mind."
The Numbers Tell the Story
Since launch, InstaService has completed thousands of jobs across 23 states, posting customer satisfaction scores averaging 4.8 out of 5 stars. More importantly for investors eyeing the $600 billion U.S. home services market, repeat booking rates continue climbing, suggesting the platform is creating lasting customer loyalty.
The company recently expanded beyond emergency repairs, launching a Request-for-Quote (RFQ) tool that handles everything from quick fixes to major renovations. This makes InstaService a one-stop solution for home maintenance and improvement, positioning it to capture a larger share of each customer's lifetime spending.
"The market validation is clear," Ragala noted. "Homeowners will pay for reliability and speed. Our challenge now is scaling that experience nationwide."
Investor Interest Heats Up
Following strong early traction, InstaService is opening its Series A funding round to fuel national expansion. The timing appears strategic: the home services industry has lagged behind other sectors in digital transformation, creating opportunities for technology-driven home repair companies.
Market analysts point to similar success stories in adjacent sectors. Just as ride-sharing apps disrupted taxis by addressing reliability and convenience issues, InstaService aims to modernize an industry still largely reliant on traditional referrals and classified ads.
"This isn't just about technology, it's about reimagining customer expectations," said Ragala. "We're not just fixing broken faucets. We're fixing a broken industry."
What's Next
The company plans to utilize the new funding to expand into additional major metropolitan markets, expand its network of verified service professionals, and develop game-changing features to serve the needs of busy customers and service providers nationwide.
For homeowners like Walsh, the improvements can't come fast enough. "Once you experience same-day service, going back to the old way feels impossible," she said. "This is how home maintenance should work."
About InstaService
InstaService connects homeowners with licensed service professionals through an AI-powered home services marketplace offering same-day repairs, transparent pricing, and guaranteed quality. Founded to modernize the home maintenance experience, the company operates across 23 states with plans for national expansion.
For more information visit: www.InstaService.com
Media Contact
Company Name: Instaservice
Contact Person: Andrew Jackson
Email: Send Email
City: Milpitas
Country: United States
Website: https://www.instaservice.com/
