Kane to expand Front’s global partner ecosystem and drive new revenue through TSD relationships

Front, the AI-powered customer operations platform, today announced the appointment of Mike Kane as Senior Vice President of Global Channel Sales & Partnerships. Kane joins from Dialpad, where he played a key role in building and scaling the company’s global channel organization.

At Front, Kane will lead the company’s next phase of growth through partnerships with a focus on expanding its network of technology services distributors (TSDs), resellers, and ecosystem partners. The move reflects Front’s investment in making partnerships a core growth driver as demand for unified customer communication and collaboration continues to rise.

“We’re entering a pivotal year for Front,” said Dan O’Connell, CEO of Front. “Our partner ecosystem will play a huge role in our next chapter, and Mike brings the leadership, experience, and energy to make that happen. He’s built trusted relationships across the channel community and knows how to unlock mutual growth.”

During his time at Dialpad, Kane designed and executed the company’s global partner strategy, developing new TSD relationships and growing partner-led revenue. He was also recognized by CRN as a Channel Chief for four consecutive years, reflecting his impact across the industry. He’s known for his deep understanding of the channel landscape and his people-first approach to building programs that scale.

“Front is one of the most exciting companies in customer experience right now,” said Mike Kane, SVP of Global Channel Sales & Partnerships, Front. “The opportunity to bring Front’s product and its philosophy of better, more human customer operations to the channel is huge. We’re going to build something special for partners and for the customers they serve.”

Kane’s appointment comes on the heels of Front’s 2025 momentum. In the past 12 months, Front closed more $50K+ deals than any year in company history, expanded its offices in Santiago, evolved from a single product into a true multi-SKU omnichannel platform and introduced Autopilot, Copilot, and new AI add-ons.

The company plans to significantly grow its partner-led business in 2026 as it scales past $100M ARR, with a focus on strategic collaboration, enablement, and shared customer success.

About Front:

Front is the AI-powered customer operations platform helping businesses transform how they serve customers. By keeping humans in control of AI, Front makes sure every interaction, whether handled by automation, a human, or both, meets the highest standards of speed and quality. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front to deliver exceptional service, streamline teamwork, and gain insights that fuel growth.

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