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Articles published by J.D. Power

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Customers Favor AI-Based Technologies but Automakers May Not Have Best Advanced Tech Strategy, J.D. Power Finds
From J.D. Power
Via Business Wire
Small Commercial Insurance Customer Retention Hinges on Trust in Rising Rate Environment, J.D. Power Finds
From J.D. Power
Via Business Wire
Regional Medicare Advantage Plans Have Higher Customer Satisfaction than Commercial Member Health Plans, J.D. Power Finds
From J.D. Power
Via Business Wire
It’s Time Seat Manufacturers Get Heads in the Right Place, J.D. Power Finds
From J.D. Power
Via Business Wire
Tenured Wireless Customers Experience Greater Satisfaction with Cost and Promotions, J.D. Power Finds
From J.D. Power
Via Business Wire
Show Me the Money! Cashback and Value Credit Cards Grow in Popularity as Financial Health of Cardholders Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
Public EV Charging Sees Consistent Progress for Two Consecutive Quarters, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Dealers Grow Increasingly Uncomfortable with Use of AI in Credit Decision-Making, J.D. Power Finds
From J.D. Power
Via Business Wire
Wireless Call Center Satisfaction Increases for Fifth Consecutive Volume, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utilities Search for Customer Buy-In on Sustainability Amid Widespread Environmental Pessimism, J.D. Power Finds
From J.D. Power
Via Business Wire
As Mail Order Pharmacies Continue to Climb in Customer Satisfaction, Chain Drug Stores Fall Behind, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for July 2024
From J.D. Power
Via Business Wire
Excitement of Traditional Auto Manufacturers’ BEV Owners at All-Time High, J.D. Power Finds
From J.D. Power
Via Business Wire
Homeowners Satisfaction with Mortgage Servicers Rises—But Risks Loom, J.D. Power Finds
From J.D. Power
Via Business Wire
Secret to a Well-Managed Utility: Strong Brand Appeal, J.D. Power Finds
From J.D. Power
Via Business Wire
Those Who Purchase Appliances Based on Price Are Less Satisfied and Less Loyal, J.D. Power Finds
From J.D. Power
Via Business Wire
Wireless Network Keeping Up with Demand as Customer Problems Decrease, J.D. Power Finds
From J.D. Power
Via Business Wire
Rise in Inventory, Vehicle Incentives Help Satisfaction Increase with Manufacturer Websites, J.D. Power Finds
From J.D. Power
Via Business Wire
Tale of Two Travel Markets: High-End Hotel Segments See Steady Guest Satisfaction Improvement, While More Affordable Hotel Segments Post Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices
From J.D. Power
Via Business Wire
Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
More than One-Third of Financial Advisors Open to Changing Firms, J.D. Power Finds
From J.D. Power
Via Business Wire
Problems Plague BEVs Despite Traditional OEMs Leveling Playing Field with Tesla, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for June 2024
From J.D. Power
Via Business Wire
Personalized Financial Advice Increasingly Resonates with Retail Bank Customers—Especially Younger Ones, J.D. Power Finds
From J.D. Power
Via Business Wire
Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge, J.D. Power Finds
From J.D. Power
Via Business Wire
Bank and Credit Card Apps and Websites Struggle to Find Ways to Stand Out as User Experience Becomes Increasingly Homogenized, J.D. Power Finds
From J.D. Power
Via Business Wire
EV Purchase Consideration Cools for Second Consecutive Year in Canada, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Experience Chasm Grows between Highest- and Worst-Performing Health Plans, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Vehicle Brands Must Improve Mobile App Connectivity to Meet Owners’ Needs, J.D. Power Finds
From J.D. Power
Via Business Wire
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