BMC Software, Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Platform

BMC Software (NASDAQ:BMC) and (NYSE:CRM), the enterprise cloud computing company, today announced a strategic alliance to deliver BMC’s industry-leading IT management solutions on the platform. The initial joint offering addresses the overwhelming customer demand for critical service desk function and processes delivered via the cloud.

Standing together on stage at Dreamforce 2009, Chairman and CEO Marc Benioff and BMC Chairman and Chief Executive Bob Beauchamp discussed the new cloud-based service desk offering, designed for customers looking for strong IT-business integration and rapid time-to-value. Leveraging BMC’s industry-leading expertise, the core functionality of BMC Service Desk Express, and the trusted and scalable platform, BMC Service Desk Express on will deliver cloud-enabled service desk, self-service and inventory management capabilities.

“BMC’s new alliance with will make it easier than ever for customers to simplify and automate their IT and achieve a quick return on their investment,” said Beauchamp. “A strong, simplified and standardized service desk is critical to improving efficiency, increasing service levels and reducing costs.”

“The alliance between and BMC will accelerate IT management success with cloud computing,” said Benioff. “Customers can now leverage enterprise-class IT management completely in the cloud with and BMC Software.”


  • BMC Service Desk Express on is currently scheduled to be available in the second quarter of calendar year 2010.
  • BMC and intend to co-market and co-sell the solution.
  • Pricing details will be available when the product is generally available.

Additional Resources

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion. Visit for more information.

About is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s platform ( helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on’s real-time, multitenant architecture, Salesforce CRM and offer the fastest path to customer success with cloud computing.

As of October 31, 2009, manages customer information for approximately 67,900 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit, or call 1-800-NO-SOFTWARE.

About the Platform and AppExchange is the only proven enterprise platform for building and running business applications in the cloud. The platform powers the Salesforce CRM ( applications with more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 135,000 custom applications used by’s 67,900 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Applications built on the platform can be easily distributed to the entire cloud computing community through the AppExchange marketplace at

Copyright © 2009, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of, inc., and owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2009 BMC Software, Inc.

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David Tishgart, +1-512-731-3315
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