Novena, SG - October 7, 2025 - 3E Accounting, Asia-Pacific’s first robotics-driven accounting firm, today announced breakthrough results in client service delivery through its innovative blend of artificial intelligence and human expertise. The company embeds AI into the very fabric of its operations, creating a hybrid service framework where consultants respond faster and smarter, while maintaining personal touch. This offers a sharp contrast to traditional models that rely solely on automation or human resources.
“No client wants to pay for a robot. They want real human expertise but faster, clearer, and more precise,” said Abigail Yu, Director of 3E Accounting Group. “With AI, our consultants now respond up to 10x faster, and most clients get answers in under one hour, sometimes in as little as five minutes.”
The foundation of their framework is driven by the idea that AI should strengthen human capabilities, not diminish them. 3E Accounting equips its consultants with AI-powered insights and automation, enabling them to eliminate delays and errors while maintaining the personal connection clients value. This approach has led to measurable improvements in speed, efficiency, and client satisfaction.
Breakthrough Results
According to 3E Accounting, their approach has already delivered dramatic outcomes for clients.
-
97% reported receiving faster responses compared to their previous providers
-
Average waiting time was reduced by 85%, from 24 hours to just under 3.5 hours
-
88% of clients said they prefer the firm’s AI + human service model over traditional approaches
-
Net Promoter Score (NPS) reached 92, placing 3E Accounting among the top-ranked firms globally in client loyalty
The model is designed to deliver four core benefits: speed at scale, personalized client interactions, measurable efficiency gains, and trust grounded in professional judgements. For businesses that once waited a full day for answers, responses now come in minutes, without compromising quality.
Clients have described the experience as “instant expertise with personal touch,” a balance that allows them to resolve issues quickly while still being supported by professionals who understand their business context.
“We’ve proven that AI doesn’t remove the human element – it makes it stronger,” added Yu. “That’s how we continue to stay ahead: by making technology serve people, not replace them.”
3E Accounting’s approach is redefining the role of the consultant in the modern age. They’re no longer bogged down by routine processing. Instead, they’re empowered to focus on what matters – understanding client needs, applying judgement, and building lasting relationships.
It also demonstrates that the future of client service lies not in choosing between automation or people, but in designing systems where both coexist seamlessly.
For more information about 3E Accounting and its services, please visit their regional websites at:
About 3E Accounting Group
3E Accounting is a leading digital-first professional services provider headquartered in Singapore, with a presence across Asia-Pacific. Recognised as the first robotics accounting firm in the region, 3E integrates artificial intelligence, machine learning, and robotic process automation to streamline corporate services while ensuring every client receives personalised, human-led support.
Media Contact
Company Name: 3E Accounting Pte Ltd
Contact Person: Abigail Yu
Email: Send Email
Phone: +65 6690-9262
Country: Singapore
Website: https://www.3ecpa.com.sg/
