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Articles published by Genesys

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Genesys Expands the Customer Engagement Continuum with Social Listening
From Genesys
Via Business Wire
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Genesys Launches AI for Supervisors to Boost Efficiency, Employee Performance and Customer Experiences
From Genesys
Via Business Wire
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Genesys Research Finds Consumers Believe AI Will Improve Customer Experience and Businesses Are Rising to the Opportunity
From Genesys
Via Business Wire
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Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale
From Genesys
Via Business Wire
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Genesys and Mitel Join Forces to Transform Customer Experience
From Genesys
Via Business Wire
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Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence
From Genesys
Via Business Wire
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Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025
From Genesys
Via Business Wire
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Genesys Awarded a 2024 AWS Partner Award
From Genesys
Via Business Wire
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Clearwater Utility Services Set a New Standard with Genesys Cloud, Ensuring Resilience and Exceptional Customer Support During Hurricane Season
From Genesys
Via Business Wire
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Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year
From Genesys
Via Business Wire
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Genesys Announces Confidential Submission of Draft Registration Statement Related to Proposed Initial Public Offering
From Genesys
Via Business Wire
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Modivcare Boosts Health Care Experiences with Genesys Cloud AI
From Genesys
Via Business Wire
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Genesys Earns 2024 Great Place to Work Certification
From Genesys
Via Business Wire
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Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
From Genesys
Via Business Wire
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New Genesys Report: 70% of CX Leaders Identify AI as Crucial, but Only 34% Agree Their Organization Currently Has Knowledge and Expertise to Adopt AI
From Genesys
Via Business Wire
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Genesys First Half 2025 Success Heightened by AI Demand
From Genesys
Via Business Wire
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Genesys Announces Continued CX Cloud Momentum through Strong Customer Adoption, Expanded Availability and Global Expansion
From Genesys
Via Business Wire
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New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year
From Genesys
Via Business Wire
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Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired
From Genesys
Via Business Wire
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New Genesys Report Highlights Millennials’ Influence on Global Customer and Employee Trends
From Genesys
Via Business Wire
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Genesys Announces Strong First Quarter Fiscal Year 2025 Business Momentum
From Genesys
Via Business Wire
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The Trevor Project Scales LGBTQ+ Youth Services with Genesys
From Genesys
Via Business Wire
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Genesys Accelerates the Future of Personalized AI-Powered Experiences at Xperience 2024
From Genesys
Via Business Wire
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Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
From Genesys
Via Business Wire
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Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences
From Genesys
Via Business Wire
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Genesys Recognizes Virgin Atlantic as Winner of CX Innovator Award
From Genesys
Via Business Wire
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National Domestic Violence Hotline Recognized as CX Humanitarian at 2024 Genesys Customer Innovation Awards
From Genesys
Via Business Wire
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Western Sydney University Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards
From Genesys
Via Business Wire
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Zurich Switzerland Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards
From Genesys
Via Business Wire
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Genesys Awards Kiwibank as Winner of CX Innovator Award
From Genesys
Via Business Wire
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