December 11th, 2017
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Articles published by JD Power

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AI-Powered Virtual Assistants Struggle with Complex Tasks in Bank and Credit Card Apps and Websites, JD Power Finds
From JD Power
Via Business Wire
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Member Satisfaction Holds Steady as Commercial Health Plans Focus on Improving Trust, Claims and Cost Stability, JD Power Finds
From JD Power
Via Business Wire
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Member Satisfaction Holds Steady as Commercial Health Plans Focus on Improving Trust, Claims and Cost Stability
From JD Power
Via Business Wire
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Retail Banks Expand Financial Advice but Struggle to Drive Sustained Customer Engagement, JD Power Finds
From JD Power
Via Business Wire
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JD Power-GlobalData U.S. Automotive Forecast for March 2026
From JD Power
Via Business Wire
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JD Power-Global Data U.S. Automotive Forecast February 2026
From JD Power
Via Business Wire
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EV App Churn Falls to Record Low as Owners Remain Engaged, JD Power Finds
From JD Power
Via Business Wire
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Non-Bank Lenders Close Satisfaction Gap with Banks as Consumer Loan Satisfaction Remains Flat, JD Power Finds
From JD Power
Via Business Wire
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More New-Vehicle Shoppers Consider EVs as Fuel Costs Rise, JD Power Finds
From JD Power
Via Business Wire
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Home Improvement Retailers Upgrade Services and Tools, but Satisfaction Remains Flat as Price Sensitivity Grows, JD Power Finds
From JD Power
Via Business Wire
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Insurance Websites and Apps Miss Opportunities to Build Customer Engagement, JD Power Finds
From JD Power
Via Business Wire
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Water Utility Residential Customer Satisfaction Rises Despite Persistently High Costs, JD Power Finds
From JD Power
Via Business Wire
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Airlines Deliver Strong Passenger Experience, Despite Industry Challenges, JD Power Finds
From JD Power
Via Business Wire
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Online-Only Banking Providers Continue to Win Over Customers with Personalized Digital Experiences, but Some Struggle with Customer Service Quality, JD Power Finds
From JD Power
Via Business Wire
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Affordability Plays Larger Role in Aftermarket Auto Service, but Convenience Still Drives Business, JD Power Finds
From JD Power
Via Business Wire
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Health Plan Digital Experience Improves with Sustained, Repeat Usage, JD Power Finds
From JD Power
Via Business Wire
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JD Power Maintains 2026 New-Vehicle Sales Forecast, Asserts Ongoing Industry Resilience
From JD Power
Via Business Wire
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Credit Unions Continue to Outperform Banks in Satisfaction, but Attrition Risk is Rising, JD Power Finds
From JD Power
Via Business Wire
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Warning Signs Flash for U.S. Retail Bank Customer Satisfaction, JD Power Finds
From JD Power
Via Business Wire
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EV Home Charging Costs Rise and Satisfaction Falls, but Few EV Owners Take Advantage of Scheduled Charging or Smart Charging Programs, JD Power Finds
From JD Power
Via Business Wire
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Exterior Paint Weathers Rising Prices with Improved Value Perceptions, JD Power Finds
From JD Power
Via Business Wire
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PHEV Tire Satisfaction Increases, Closing Gap with ICE and BEV Original Equipment Tires, JD Power Finds
From JD Power
Via Business Wire
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Telecom Provider Mobile Apps Deliver Strong Customer Experience, but Websites Fall Short, JD Power Finds
From JD Power
Via Business Wire
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FinTech Brands Disrupt DIY Investor Landscape, JD Power Finds
From JD Power
Via Business Wire
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Homeowners Insurance Claims Satisfaction Improves as Repair Cycle Times Improve, JD Power Finds
From JD Power
Via Business Wire
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Buy Now Pay Later Usage Surges as New Products Proliferate, JD Power Finds
From JD Power
Via Business Wire
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Auto Dealer Service Satisfaction Improves amid Challenges from Aftermarket and Unique Effect of Direct-to-Consumer Brands, JD Power Finds
From JD Power
Via Business Wire
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Life Insurance and Annuity Providers Score High Marks from Financial Pros, but Lag on User Friendliness, JD Power Finds
From JD Power
Via Business Wire
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Utility Customer Experience Increasingly Hinges on Website and Mobile App Engagement, JD Power Finds
From JD Power
Via Business Wire
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EV Owner Satisfaction Climbs to New High Amid Sales Slump, JD Power Finds
From JD Power
Via Business Wire
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