ETFOptimize | High-performance ETF-based Investment Strategies

Quantitative strategies, Wall Street-caliber research, and insightful market analysis since 1998.
ETFOptimize | HOME
Close Window
Recent Quotes
My Watchlist
Indicators
Markets
Stocks
ETFs
Tools
Markets:
Overview
News
Currencies
International
Treasuries

ibex Adds Zendesk Integration to Its Wave X Technology Platform

By: via Business Wire

Award-Winning BPO 2.0 Innovator Partners with Leading Customer Engagement Solution

ibex (NASDAQ: IBEX), a leading global provider of CX technology & outsourcing solutions, today announced an integration with Zendesk (NYSE: ZEN), the leading customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with best-in-class CX solutions, and this collaboration with Zendesk further cements ibex as the leader in BPO 2.0.

“As we expand the Wave X ecosystem, we’re thrilled to announce our partnership with Zendesk,” says Jim Ferrato, Chief Information Officer of ibex. “The race to digitally transform the customer experience is accelerating across every industry. Our ability to build sophisticated technologies and integrate with existing infrastructure is critical to the growth and success of our clients.”

Wave X is ibex’s purpose-built technology platform for improving customer interactions, customer insights, contact center performance, and client outcomes. Designed by a team of nearly 300 software developers and engineers, Wave X offers solutions ranging from training simulators to AI social media review analytics, providing smart technology for every touchpoint in the customer journey.

The Wave X integration with Zendesk demonstrates ibex’s continued focus on its BPO 2.0 framework, solidifying the firm’s commitment to offering an innovative set of digital CX solutions for client performance across the customer engagement value chain.

“We’re happy to partner with ibex to support our digital native customers,” said Ricardo Moreno, Vice President of Worldwide Partners, Zendesk. “Zendesk is at our best when we work closely with our partners, providing the best possible experience to our clients.”

About ibex

With services ranging from customer service, technical support, inbound/outbound sales, business intelligence & analytics, digital demand generation, and CX surveys & feedback analytics, ibex helps brands accelerate growth, decrease costs, and ignite valuable brand interactions anywhere along the customer lifecycle. Learn more at www.ibex.co.

Contacts

Recent Quotes

View More
Symbol Price Change (%)
AMZN  237.03
-1.16 (-0.48%)
AAPL  256.44
-1.77 (-0.69%)
AMD  231.90
+3.98 (1.75%)
BAC  52.53
-0.06 (-0.11%)
GOOG  330.50
-2.66 (-0.80%)
META  623.67
+2.87 (0.46%)
MSFT  459.15
+2.49 (0.55%)
NVDA  187.99
+0.94 (0.50%)
ORCL  187.42
-2.43 (-1.28%)
TSLA  437.19
-1.38 (-0.31%)
Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the Privacy Policy and Terms Of Service.
© 2025 FinancialContent. All rights reserved.


 
IntelligentValue Home
Close Window

DISCLAIMER

All content herein is issued solely for informational purposes and is not to be construed as an offer to sell or the solicitation of an offer to buy, nor should it be interpreted as a recommendation to buy, hold or sell (short or otherwise) any security.  All opinions, analyses, and information included herein are based on sources believed to be reliable, but no representation or warranty of any kind, expressed or implied, is made including but not limited to any representation or warranty concerning accuracy, completeness, correctness, timeliness or appropriateness. We undertake no obligation to update such opinions, analysis or information. You should independently verify all information contained on this website. Some information is based on analysis of past performance or hypothetical performance results, which have inherent limitations. We make no representation that any particular equity or strategy will or is likely to achieve profits or losses similar to those shown. Shareholders, employees, writers, contractors, and affiliates associated with ETFOptimize.com may have ownership positions in the securities that are mentioned. If you are not sure if ETFs, algorithmic investing, or a particular investment is right for you, you are urged to consult with a Registered Investment Advisor (RIA). Neither this website nor anyone associated with producing its content are Registered Investment Advisors, and no attempt is made herein to substitute for personalized, professional investment advice. Neither ETFOptimize.com, Global Alpha Investments, Inc., nor its employees, service providers, associates, or affiliates are responsible for any investment losses you may incur as a result of using the information provided herein. Remember that past investment returns may not be indicative of future returns.

Copyright © 1998-2017 ETFOptimize.com, a publication of Optimized Investments, Inc. All rights reserved.