Genesys recognized as Customer Experience Partner of the Year (Technology) winner, one of many AWS Partners around the globe that help their customers drive innovation

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it is a recipient of a 2024 Geography and Global AWS Partner Award. This award recognizes leaders around the globe that are playing key roles in helping their customers drive innovation and build solutions on Amazon Web Services (AWS). AWS named Genesys Customer Experience Partner of the Year (Technology). This is the second consecutive year Genesys has received this award, which recognizes the top AWS Technology Partners with a horizontal business area focused on customer experience.

Announced during the Partner Awards Gala at AWS re:Invent 2024, the Geographic and Global AWS Partner Awards recognize a wide range of AWS Partners that have embraced specialization, innovation and cooperation over the past year. Geographic and Global AWS Partner Awards recognize partners whose business models continue to evolve and thrive on AWS as they support their customers.

Genesys credits this recognition to the Genesys Cloud™ platform, its cloud-native solution built on AWS with global availability in 20 AWS regions. Fueled by AI-Powered Experience Orchestration, Genesys Cloud enables more than 6,000 organizations around the world to rapidly innovate and coordinate technology, interactions and touchpoints to provide frictionless, highly personalized customer and employee experiences. Predictive, conversational and generative AI are embedded throughout Genesys Cloud, allowing businesses to automate and augment service, uncover deeper customer insights, anticipate their needs and identify trends to drive improved experiences and business outcomes.

“We believe receiving an AWS Partner Award highlights our impact in helping organizations use AI to transform how they connect with their customers through the power of experience orchestration,” said Olivier Jouve, chief product officer at Genesys. “Through our collaboration with AWS, we are accelerating cloud growth and innovation and reshaping the industry standard together to deliver the next generation of customer and employee experiences.”

“Effective hybrid working is a top priority for our clients. So, we wanted a cloud platform that delivered faster user support services, was highly secure and reliable and accelerated innovation,” said Aron Meyer, solution architect, digital workplace solutions at Unisys. “Genesys does that and more. The fact it’s built on AWS, a brand our customers know and understand, helps as well.”

The Geographic and Global AWS Partner Awards included a self-nomination process across several award categories, awarded at both the geographic and global levels. All AWS Partners were invited to participate and submit a nomination. Award submissions were reviewed by a third party, Canalys, and selected with special emphasis placed on customer success use cases.

In addition, there were several data-driven award categories, which were evaluated by a unique set of metrics that helped measure AWS Partners’ performance over the past year. Canalys audited the datasets used to ensure that all measurements and calculations were objective and accurate. Finalists represented the top three ranked AWS Partners across each category.

The AWS Partner Network (APN) is a global program focused on helping partners innovate, accelerate their journey to the cloud, and take full advantage of the breadth and depth of AWS.

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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