Company surpasses SCP standards benchmark with outstanding global Professional Services Operations audit score

Forescout Technologies, Inc., a global cybersecurity leader, has achieved certification for Professional Services under the prestigious Service Capability & Performance (SCP) Standards. This marks the second year in a row that Forescout has earned SCP certification. Forescout was previously recognized for outstanding Customer Support and today for its Professional Services, which consistently deliver top-quality service and support by meeting stringent industry best-practices criteria.

According to the SCP Comprehensive Audit Results Report, Forescout Professional Services exceeded the SCP community benchmark, reflecting performance that goes beyond compliance to demonstrate excellence in service delivery.

“In an environment where every moment matters and security outcomes are mission-critical, operational excellence in professional services is non-negotiable,” said Barry Mainz, Forescout CEO. “This certification is a reflection of precision, discipline, and the high standards our Professional Services team brings to every engagement. I’m incredibly proud of the team for earning this recognition. It’s how we help organizations move faster, stay compliant, and secure.”

The SCP audit report highlights Forescout’s diligent efforts to improve Professional Services delivery and operations over the past year. By emphasizing standardization, process adherence, and service quality, Forescout has strengthened overall performance and established a solid foundation for driving customer satisfaction, loyalty, and long-term profitability.

The SCP Standards are designed to elevate the effectiveness of technology service operations. Created by Service Strategies in collaboration with leading technology companies, the internationally recognized standards outline best practices for delivering world-class technology service and support, quantify performance levels, and provide a framework for continuous improvement. Companies that achieve this certification must continue demonstrating their commitment to excellence through annual audits.

“The SCP Standards serve as the benchmark of service excellence and are adopted by top technology organizations globally,” said Greg Coleman, President at Service Strategies. “Forescout can be proud to be placed among industry-leading service providers through its attainment of certification under the SCP Standards for both their Support Organization and their Professional Services Organization.”

To learn more about Forescout Professional Services, visit https://www.forescout.com/products/professional-services/

About Forescout

The Forescout cybersecurity platform provides complete asset intelligence and control across IT, OT, and IoT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective.

Forescout Research – Vedere Labs is the industry leader in device intelligence, curating unique and proprietary threat intelligence that powers Forescout’s platform.

About Service Strategies Corporation

Service Strategies advances service excellence by helping companies deliver top quality service and support to their clients. Thousands of service professionals around the world have enhanced their skills through the company’s training and certification courses. In addition, its standards, strategic advisory and consulting services help service organizations optimize business operations and achieve substantial performance gains. For more information visit http://servicestrategies.com/ or email info@servicestrategies.com.

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“Forescout can be proud to be placed among industry-leading service providers through its attainment of certification under the SCP Standards for both their Support Organization and their Professional Services Organization.”