Upcoming ISG Provider Lens^® report will evaluate providers transforming product design, operations and customer experience with integrated, AI-powered tools

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that help enterprises increase their agility and reduce time to market through digital engineering.

The study results will be published in a series of comprehensive ISG Provider Lens^® reports, called Digital Engineering Services, scheduled to be released in May 2026. The reports will cover companies offering services related to AI-enabled design and R&D, intelligent and connected operations and platform-driven engineering.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Digital engineering is revolutionizing how enterprises design, manufacture and operate products and services. The digital and physical worlds are coming together through the convergence of AI, machine learning, digital twins, additive manufacturing and immersive technologies such as AR and VR. Organizations are investing in adaptive automated systems based on these technologies to enhance collaboration and build prototypes more quickly while cutting costs. Together, these integrated capabilities provide a comprehensive view of product lifecycles and supply chains, enabling organizations to deliver superior customer experience (CX).

“Enterprises are focused on building integrated digital ecosystems,” said Namratha Dharshan, chief business leader at ISG. “They seek engineering service providers that can help them unify tools and data sources for innovation at scale.”

ISG has distributed surveys to approximately 90 providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the digital engineering services the typical enterprise is buying, with separate findings for large and midsize organizations, based on ISG’s experience working with its clients. The three quadrants are:

• Augmented Design and R&D Services, evaluating providers delivering AI-enabled design and engineering solutions that span the innovation lifecycle. These providers use generative design, digital twins and additive manufacturing for faster ideation, prototyping and validation, enabling clients to create sustainable, hyperpersonalized products.
• Intelligent Operations and Connected Experiences, assessing providers that enable intelligent, adaptive operations, including experience management and orchestration. They focus on Industry 4.0 and 5.0 paradigms, combining operational intelligence with CX management to achieve predictive maintenance and agile supply chains.
• Integrated Platform and Application Services, covering providers that design, build and manage modular, cloud-native digital platforms, enabling scalable, secure and connected enterprise operations. They are assessed on their ability to deliver platform-as-a-product strategies, behavioral intelligence and GenAI-based knowledge curation.

Geographically focused reports from the study will cover the global digital engineering services market and examine products and services available in the U.S. and Europe. ISG analysts Dr Tapati Bandopadhyay and Shirish Madhukar Kulkarni (U.S.) and Srinivasan P N (Europe) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital engineering service providers can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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Enterprises are focused on building integrated digital ecosystems. They seek engineering service providers that can help them unify tools and data sources for innovation at scale.