Upcoming ISG Provider Lens^® report will evaluate providers enabling innovation, value realization and AI-driven transformation with evolving Salesforce technologies

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that help enterprises redefine workflows and accelerate time to value through the Salesforce platform.

The study results will be published in a series of comprehensive ISG Provider Lens^® reports, called Salesforce Ecosystem Partners, scheduled to be released in April 2026. The reports will cover providers offering services for end-to-end transformation, Agentforce 360 innovation, value realization and other objectives of companies using Salesforce, including midsize enterprises.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The Salesforce ecosystem continues to evolve rapidly, fueled by advancements in AI, data integration and automation. With its vision of the Agentic Enterprise and the launch of Agentforce 360, Salesforce is connecting sales, service, marketing, commerce, Tableau, MuleSoft and Slack into one unified platform. These innovations are enabling businesses to combine human expertise with AI-driven intelligence, making faster and smarter decisions while delivering better customer experiences. Enterprises are increasingly turning to partners that can responsibly orchestrate these capabilities, embedding AI within governance frameworks for secure and scalable innovation.

“While large enterprises lead in Salesforce adoption, midmarket enterprises are also emerging as a key growth area,” said Aman Munglani, senior director and principal analyst at ISG. “These firms are focused on the Salesforce platform for scalable frameworks and tailored managed services.”

ISG has distributed surveys to approximately 200 Salesforce ecosystem providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the Salesforce offerings the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:

• Professional Services, evaluating providers that transform and optimize complex business landscapes with Salesforce. They deliver end-to-end solutions that go beyond configuration to include advisory, implementation, integration and AI-infused automation.
• Value Realization and Optimization Services, assessing providers that enable clients to maximize long-term value from Salesforce investments. They are evaluated on their ability to drive continuous platform evolution, security governance and operational efficiency.
• Innovation on Salesforce/Agentforce, covering providers that design, build and govern custom solutions on Agentforce 360. These providers should demonstrate they can orchestrate Agentforce 360 Apps and extend them to a broader estate.
• Midscale Salesforce Partners, evaluating medium-sized Salesforce ecosystem partners that offer end-to-end support across the client lifecycle, from initial implementation to long-term value realization, primarily for midsize clients. These providers must demonstrate proven expertise through verifiable capabilities and certifications in modern Salesforce platforms.

Geographically focused reports from the study will cover the global Salesforce ecosystem partners market and examine products and services available in the U.S., the U.K., Germany and Brazil. ISG analysts Ashwin Gaidhani (U.S.), Sonam Chawla (U.K.), Roman Pelzel (Germany) and Sidney Nobre (Brazil) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Salesforce partners can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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While large enterprises lead in Salesforce adoption, midmarket enterprises are also emerging as a key growth area. These firms are focused on the Salesforce platform for scalable frameworks and tailored managed services.