New Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities to power lightweight contact centers

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced new offerings that capture growing customer engagement demand at the intersection of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) for lightweight contact center use. RingCentral is launching a new Customer Engagement (CE) Bundle, which brings together all capabilities of RingEX^™ plus SMS and Call Queue add-ons in one simple package.

By combining calling and team collaboration with customer engagement features, RingCentral is redefining how businesses engage customers across every touchpoint. Together, these solutions help businesses respond faster, improve satisfaction, and strengthen every customer relationship.

“Over a million users rely on RingCentral RingEX as a lightweight contact center, enabling employees to respond to customers alongside everyday work,” said Kira Makagon, President & COO, RingCentral. “The future is customer-centric — uniting AI, unified communications, and contact center capabilities. With the Customer Engagement Bundle, we’re empowering every organization to deliver experiences that build loyalty, boost efficiency, and drive growth.”

What is the RingEX Customer Engagement Bundle?

CE Bundle is a purpose-built solution for organizations that can’t afford to miss customer conversations but don’t need the complexity of a full-scale contact center solution. Key added features include:

• Intelligent Call Queue Management provides estimated wait time and convenient queue callback options, reducing abandonment and creating smoother, more satisfying experiences for customers.
• Shared SMS Inbox allows any employee assigned to this Inbox to respond to customer SMS with help of AI Writer, so no customer message is ever missed.
• Reply Templates and SMS Compliance for faster, consistent responses.
• Real-Time Reporting and Analytics providing managers with live visibility to what is in queue, allowing to deliver consistently good customer experience.

“RingCentral's CE Bundle exemplifies the integrated UC-CE convergence that IDC identifies as one of the fastest-growing segments in business communications,” said Denise Lund, Research Director, Telecom and Unified Communications, IDC. “This addresses a critical gap for organizations that need robust customer engagement capabilities without full contact center complexity. This offering also positions RingCentral squarely within the rapidly emerging convergence of UCaaS, CCaaS, CPaaS, and CRM to deliver seamless conversational experiences across all channels and touchpoints.”

Availability

RingCentral CE Bundle is currently in controlled availability with general availability expected in early 2026.

About RingCentral

RingCentral is a global leader in agentic voice AI–powered cloud business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI receptionist, virtual assistant, and conversation intelligence address every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

© 2025 RingCentral, Inc. All rights reserved. RingCentral, RingEX, and the RingCentral logo are trademarks of RingCentral, Inc.

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