Cleo's EDI managed services offering gets a boost with intelligent categorization, analysis, and troubleshooting – resulting in improved response and resolution times

Cleo, the pioneer and global leader in supply chain orchestration solutions and provider of the Cleo Integration Cloud (CIC) platform, today announced a groundbreaking advancement within its popular EDI managed services solution, Transaction Monitoring & Management (TM&M). In introducing a new capability called “intelligent error categorization,” Cleo is debuting a cutting-edge AI-powered approach to how integration errors are identified, categorized, and resolved for its managed services customers.

Cleo’s TM&M offering combines the power of CIC, the Cleo Network, and managed services to deliver a technology-enabled EDI managed service. And now, Cleo’s TM&M is equipped with the power of AI to deliver even faster resolution rates for its managed services customers.

Innovation That Drives Transaction Efficiency

For a traditional managed service in high-volume transactional environments, even a single underlying error – be it a connection failure, data quality issue, transformation failure, or data transmission issue for example – can rapidly cascade, generating hundreds or even thousands of support tickets for every subsequent failure.

This is the “noise” of uncategorized ticket creation: Any issue has the potential to create an unwanted domino effect tipping over into longer root cause identification, inefficiency in managing a plethora of open tickets, and a prolonged time to resolution. These factors can increase operational risk, leading to downstream supply chain issues that jeopardize valuable business relationships.

Fortunately, Cleo recognized the inefficiencies in error resolution of traditional managed service providers, and innovated an AI/ML-driven solution to automatically classify, analyze, and consolidate integration errors—dramatically accelerating troubleshooting and resolution processes.

The result is a technology-driven EDI managed service powered by AI and with the industry’s fastest response time service level agreement (SLA) when compared to traditional people-driven “black-box” EDI managed services.

Cleo: Shaping the Future of AI-Powered Managed Services

By leveraging AI/ML and software development best practices via continuous integration & continuous deployment (CI/CD) methodologies, Cleo is pioneering an industry shift from reactive, people-powered processes to proactive, AI-powered managed services. This leap forward reflects Cleo’s commitment to modernizing integration operations and delivering unparalleled supply chain orchestration solutions. Now, Cleo’s AI-powered TM&M service can deliver even better results than previously imagined:

• 96% of all errors are automatically resolved without human intervention, allowing Cleo managed services and support teams to focus on higher-priority tasks.
• 75% of integration errors are automatically analyzed and grouped into actionable clusters.
• Cleo is exceeding the industry’s only 1-hour human response time commitment by over 12%.

“Cleo has a history of leading the market with many ‘firsts’ for delivering supply chain orchestration solutions,” said Mahesh Rajasekharan, President and CEO of Cleo. “We were the first provider to put EDI and API integration on the same cloud platform; the first to bring control to our customers with the choice of self-service, managed services or blended services business models; and the first to empower both technical and operational personas with end-to-end business process visibility. It is fitting that we are the first to revolutionize the market with an AI-powered managed services solution – closing the loop to optimize end-to-end supply chain workflows.”

Boosting Customer Satisfaction and Results

Cleo reports a customer net promoter score (NPS) of 50 rivaling the best vendors in the software industry. The power, flexibility, and ease of use of the CIC platform, plus the responsiveness of the company’s TM&M offering, has resulted in hundreds of satisfied customers across manufacturing, logistics, wholesale, distribution, and retail industries.

“Cleo is the supply chain partner every company needs," said Joe Bowersox, VP of Technology Solutions, Jasco Products. “Cleo gave us more than a platform—they gave us confidence. In just 90 days, Cleo helped us pull off what most teams couldn’t in nine months. Their execution was nothing short of heroic. We’ve slashed chargebacks, eliminated manual work, and gained full visibility into our operations—this is real digital transformation.”

Organizations looking to learn more about Cleo, CIC, or the TM&M managed services can visit www.cleo.com.

About Cleo

Cleo is a supply chain orchestration software company focused on business outcomes, ensuring each customer’s potential is realized by delivering strategic solutions that make it easy to discover and create value through the movement and integration of B2B enterprise data. Cleo gives customers real-time, “outside-in” visibility into the critical end-to-end business flows happening across their ecosystems of partners and customers, marketplaces, and internal cloud and on-premise applications. Our solutions empower teams to drive business agility, accelerate onboarding, facilitate the modernization of key business processes, and capture new revenue streams by intelligently orchestrating their digital supply chain through robust application, B2B, and data integration technologies. For more information, visit www.cleo.com or call +1.815.282.7695.

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