Upcoming ISG Provider Lens^® report will examine providers helping utilities improve sustainability, operational efficiency, customer engagement

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service and solution providers to the power and utilities industry, which are integrating new technologies to help clients meet consumer demands and sustainability goals.

The study results will be published in a series of comprehensive ISG Provider Lens^® reports, called Power & Utilities Industry — Services and Solutions, scheduled to be released in January 2026. The reports will evaluate providers offering services in process and customer management, enterprise asset management, grid modernization and digital transformation.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The power and utilities sector is undergoing transformation due to sustainability mandates, operational pressures and demand for customer-centric services. Enterprises are focusing on integrating renewable energy sources, electric vehicles and low-carbon technologies to achieve net-zero goals. They are also implementing generative AI for operational efficiency, advanced energy management systems for grid resilience and cloud solutions to enhance customer satisfaction.

“The power and utilities sector is facing a wide range of challenges, including regulatory demands and evolving customer expectations,” said Iain Fisher, director at ISG. “Leveraging AI and carrying out technology upgrades, such as cloud migrations, are crucial to ensuring grid resilience and operational efficiency.”

ISG has distributed surveys to more than 150 power and utilities service and solution providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the typical solutions and services that utilities are buying, based on ISG’s experience working with its clients. The four quadrants are:

• Process and Customer Experience Management, evaluating providers offering intelligent business process management, customer services and customer information systems. These providers leverage AI and analytics to improve operational efficiency and customer experience.
• Enterprise Asset Management, assessing providers offering solutions such as asset lifecycle management and remote monitoring. These providers are assessed on their ability to deliver comprehensive enterprise asset management solutions, utilizing technologies such as AI, IoT and blockchain.
• Smart Metering and Grid Modernization, covering providers that help clients carry out grid modernization and implement smart metering. These providers ensure a reliable, optimized grid infrastructure and enable energy efficiency and cost savings through advanced technology integration and strategic optimization.
• Technology, Transformation and Consulting, evaluating providers offering consulting and digital transformation services to modernize utilities’ IT infrastructure. These providers are assessed on their ability to deliver operational strategies, integrate AI and ML and execute large transition projects effectively.

Geographically focused reports from the study will cover the global power and utilities market and examine products and services available in Europe and North America. ISG analysts Swadhin Pradhan (North America) and Harish B (Europe) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as power and utilities service and solution providers can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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The power and utilities sector faces many challenges, including regulatory demands and evolving customer expectations. AI and broad technology upgrades, such as cloud migrations, are crucial to ensuring grid resilience and operational efficiency.