About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

Aigent.ai Names James Hewitt as CEO

Leading AI-driven solution for customer call centers taps accomplished fintech executive

NEW YORK, NY / ACCESSWIRE / February 22, 2022 / Aigent.ai, the leading artificial intelligence-driven solution for customer call centers, today announced it named James Hewitt as chief executive officer (CEO). Aigent.ai's artificial intelligence (AI) platform provides real-time, content-based guidance to call center agents.

"James is the ideal person to guide Aigent through its next phase of growth," said Ray Iglesias, founder & chairman of Aigent.ai. "He has been a transformational leader in global organizations across the payments, technology, and financial services industries. I am excited to see what he does as CEO of Aigent."

As CEO at Travelex North America, Hewitt led the firm's retail, corporate, and payments business in the region. Most notably, he secured and negotiated a partnership with Samsung Pay; launched a new state-of-the-art IMT platform, developed a new retail offering within Walmart, secured and negotiated a new business partnership with Copa Airlines, and drove the successful launch - jointly with China's WeChat -of TravelexPay in the U.S., introducing a new payment method at U.S. retailers for Chinese WeChat wallet holders.

As managing director at Citi, Hewitt co-founded Citi Enterprise Payments, led Citi's global merchant acquiring business in 52 countries, and led the U.S. launch of Google Wallet.

"This is an auspicious time to join Aigent," said Hewitt. "We are uniquely positioned to reshape customer service centers and the industry, which is not yet leveraging AI to its full potential and is ripe for change. I look forward to Aigent driving that change."

Aigent.ai is a live-voice customer service solution for large- and medium-sized businesses. Its AI-driven platform listens to all customer calls at once, identifies voice patterns, and generates live visual prompts to guide agents. Aigent.ai improves overall call center quality, resolves issues efficiently, deepens customer relationships, and generates and preserves client revenue.

"AI already is improving our lives and businesses," said Hewitt. "It certainly can be leveraged to improve customer service. By analyzing data and providing real-time insights, we can use AI to enhance interactions and create a better customer experience."

Originally incubated within Ubiquity, the leading business process outsourcing (BPO) customer experience provider for highly complex industries, Aigent was launched in 2017 and fully spun-out as an independent company in 2021.

About Aigent

Aigent is a live voice artificial intelligence Saas platform that quickly and easily connects to most existing premise or cloud-based telephony systems and provides real-time, content-based guidance to call center agents. Detecting opportunities during a live call, Aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenue. Designed for inbound and outbound calls; customer service, support, and sales, onsite, and work from home. Our platform natively supports English and can be customized to support any language.

CONTACT:

Taylor Backus
taylor@aigent.ai

SOURCE: Ubiquity



View source version on accesswire.com:
https://www.accesswire.com/689826/Aigentai-Names-James-Hewitt-as-CEO

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.