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For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
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Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Retailers vs. Reality: Report Finds Disconnect Between Retail Tech Investments and Shopper Demands

By: ACCESS Newswire

Retail shoppers want stores to prioritize fundamentals like checkout, inventory and customer service over flashy technologies, Chatmeter research found

SAN DIEGO, CA / ACCESS Newswire / September 10, 2025 / As retailers continue to invest significantly in immersive experiences and flashy technologies in stores, new research from Chatmeter finds that consumers would prefer they prioritize improving the basics, including dressing rooms, inventory and the checkout experience.

"These findings reinforce the importance of deep customer listening rather than chasing trends to drive more retail traffic," said John Mazur, CEO of Chatmeter, a multi-location customer intelligence platform. "Retail shoppers are openly sharing what they want from stores organically online, and AI intelligence tools provide retailers with the ability to analyze that feedback at scale to dramatically improve the in-store experience."

In its 2025 In-Store Specialty Retail Report, Chatmeter used its Pulse Ai platform to analyze over 500,000 online reviews of specialty retail stores, including multi-location apparel, beauty and jewelry retailers, and surveyed over 1,000 consumers who had shopped at such stores in the past year.

The research found that 87% of reviews were driven by in-store basics, highlighting consumer demands for retail stores to prioritize the fundamentals to improve the customer experience.

Key Findings

  • Inventory is priority #1: Consumers ranked inventory as the single most important factor influencing their decision to visit a store, followed by exclusive in-store deals and the ability to see and try products before purchase. However, inventory was also ranked as the top area where retailers need to improve.

  • Employees make or break experiences: Store employees were mentioned in 61% of online reviews, up 10% year-over-year (YoY), highlighting retail associates' significant and growing impact on the customer experience.

  • Consumers want to try before they buy: 52% of surveyed consumers said they choose brick-and-mortar shopping over e-commerce because they want to experience and try products in person, with reviews mentioning product testing, try-ons and fitting rooms growing 32% YoY.

  • Shoppers hunt for bargains in store: Deals and discounts motivated visits, with 8% of reviews mentioning deals and sales and shoppers ranking them as the second most important factor in visiting a store.

  • Flashy tech goes ignored: Consumers remain disengaged from flashy tech, despite significant retailer investments in immersive and high-tech experiences. The number of reviews mentioning emerging technologies in stores, such as VR, AR and smart mirrors, was insignificant. Only 4% of survey respondents had used AR or VR in a store in the past year.

  • Personalization matters: Personalization remains a major opportunity for retail tech investment, with 27% of shoppers saying they had sought personalized recommendations from store employees in the past year. Sentiment around personalization in customer reviews, however, declined YoY.

To download the full report, including breakdowns for beauty, apparel and jewelry categories, click here.

About Chatmeter

Chatmeter is a groundbreaking intelligence platform purpose-built to help multi-location businesses turn customer feedback into actionable insights and search rankings into real revenue. Using generative AI and other proprietary AI models, the Chatmeter platform analyzes millions of customer interactions across reviews, surveys, images and social media to help the world's largest businesses understand what customers really care about, what their real business risks are, how to compete and win in local markets and more.

Contact

Anna Rice
PR@Chatmeter.com

SOURCE: Chatmeter



View the original press release on ACCESS Newswire

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