Benjamin Moore Named Best in Customer Satisfaction With Interior Paints in J.D. Power Study

April 28, 2021 at 08:01 AM EDT

Benjamin Moore, North America’s favorite paint, color and coatings brand, announced today it ranked Best in Customer Satisfaction among Interior Paints as part of the J.D. Power 2021 Paint Satisfaction Study. The award encompasses best in application, offerings and durability throughout the United States.

The study measures key drivers among consumers who have purchased and applied interior paint, examining their behaviors and experiences in the past 12 months. Benjamin Moore received a score of 863 (on a 1,000-point scale), leading among its competitors within the category.

“With a rise in home improvement amid the pandemic, we have remained committed to providing our customers, professionals and consumers alike, with the highest quality paints and coatings to achieve beautiful, lasting results,” said Dan Calkins, Chairman & CEO of Benjamin Moore. “We are grateful to our employees and network of independent retailers for their ongoing dedication to providing the best experience for our customers, from start to finish.”

Benjamin Moore’s high-quality interior paints provide excellent coverage for living rooms, bedrooms, kitchens, bathrooms and more. The portfolio includes Aura, Regal Select, Ultra Spec, ben, ADVANCE and ARBORCOAT, available in more than 3,500 colors.

The 2021 Paint Satisfaction Study is based on responses from 5,804 customers who purchased and applied interior paint in the past 12 months.

About Benjamin Moore

Founded in 1883, Benjamin Moore is North America’s favorite paint, color and coatings brand. A leading manufacturer of premium quality residential and commercial coatings, Benjamin Moore maintains a relentless commitment to innovation and sustainable manufacturing practices. The portfolio spans the brand’s flagship paint lines including Aura^®, Regal^®Select, Ultra Spec^®, ben^®, ADVANCE^®, ARBORCOAT^® and more. Benjamin Moore is renowned for its expansive color collection of more than 3,500 colors, and its design tools for consumers and professionals alike, including the Benjamin Moore Color Portfolio® app. Benjamin Moore paints are available exclusively from 7,500 locally owned and operated paint, decorating and hardware retailers throughout the United States and Canada as well as 75 countries globally.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.