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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
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  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Midsouth Electric Co-op Takes Customers Off of Hold with IntelePeer's SmartFlows Solution

By: via Business Wire

Non-profit utility uses IntelePeer advanced voice technology to scale with its quickly growing customer base

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Automation Platform provider, announced today that Midsouth Electric Co-op, an all-in-one cooperative electric and utility company serving southeastern Texas, has leveraged IntelePeer's SmartFlows solution to enhance its customer communications experience. With SmartFlows, Midsouth Electric Co-op is harnessing automation to enable self-serve and intelligent cloud-based call routing functionalities that ensure customers' calls are answered in a timely manner, especially during disaster-related events, thus decreasing customer frustration and boosting Midsouth’s efficiency.

"As an essential service with many different divisions and customer contact centers, it was critical that Midsouth tap into communications automation to route its customers to the right place, at the right time," said Jeremy Jones, chief commercial officer at IntelePeer. "IntelePeer's SmartFlows enables Midsouth to do just that while providing the company with the ability to tap into self-serve capabilities, especially critical during times of peak usage. Our solution's scalability allows Midsouth to quickly serve its ever-growing base of customers while giving them the option to tap into additional services as needed.”

A long-standing customer, Midsouth utilized IntelePeer’s automated communication solutions following a recent transmission outage, which affected between 12,000 - 15,000 of its electric customers. Call volumes from impacted customers overwhelmed its contact centers, with manual rerouting proving less than optimal; Midsouth turned to SmartFlows to automatically balance fluctuating call volume.

"Our customer base exploded these last few years with more than 10,000 new customers, markedly increasing call volume. Thankfully, IntelePeer scaled alongside us," said Brandon Northcut, vice president, technology at Midsouth Electric Co-op. "SmartFlows' agility has been invaluable in our growth, permitting us to intelligently route calls where they need to go on the front and back end. Moreover, IntelePeer empowered us to create a more robust communications system as we transitioned into the cloud."

IntelePeer's intuitive solutions allow organizations to create omnichannel, communication-enabled workflows, quickly enhancing customer experience in seconds. Currently, Midsouth is working with IntelePeer to integrate its outage management system using APIs that allow customers to quickly report electric outages in an automated fashion.

About Midsouth Electric Co-op

Midsouth Electric Co-op is an electric cooperative company headquartered in Navasota, serving members in the fast-growing Grimes, Montgomery, Madison, Walker, Brazos and Waller counties. As an all-in-one utility, we have several subsidiaries, including water, wastewater and, most recently, fiber for home internet. Since 1940, Midsouth has delivered superior service at a reasonable price, bringing vital services to increase the quality of life and economic health in the Midsouth service area. For more information, visit MidsouthElectric.com.

About IntelePeer

IntelePeer helps customers communicate better, faster and smarter, through its omnichannel communications platform. Our low code, no code and co-creation options provide customers with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. For more information, visit: www.IntelePeer.com

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