About Us

About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

My Watchlist
Indicators
Cabling Market Index
Markets
Stocks
ETFs
Tools
Markets:
Overview
News
Currencies
International
Treasuries

University of Phoenix Phoebe® Chatbot Evolves to Improve and Enhance Use as Student Resource

By: via Business Wire

Artificial intelligence chatbot team focuses on student experience and needs

University of Phoenix is pleased to share the student support service record and evolution of the Phoebe® chatbot, its first ever virtual assistant, designed to serve as a 24/7 point of contact for students seeking information regarding their educational journey. In the three years since its launch, the chatbot has catered to over 500,000 chats coming from over 124,000 unique students, leveraging artificial intelligence (AI), Natural Language Processing (NLP) and Conversation Design to answer some of the most frequently asked questions from students around the clock. Phoebe was launched at full scale on June 16, 2021, and since then has fielded an average traffic of 1,700 chats per day.

“Here at University of Phoenix, we understand that today’s busy students are multitaskers – juggling work, family, and higher education,” states Jamie Smith, chief information officer of University of Phoenix. “Our chatbot team created Phoebe to understand that as well and continues to evolve its function to center student experience and priorities so that students can make efficient use of their time to quickly access resources or information at any point in their day or night.”

The chatbot team has created scenarios based on a student’s lifecycle and to give students responses specific to them. Quick questions like “What is my account balance?” can be accurately answered by Phoebe today. The team also leverages AI to connect the student to the right departments and a live agent so that users get to their first agent point of resolution.

By accessing Phoebe through their secure student portal, students have access to a variety of information, including:

  • GPA/grades
  • Making changes to their schedule
  • Animated directions on how to access specific information on the student portal
  • Articles written for students that answer common questions
  • Credit balance statements; and
  • Financial document status.

The chatbot team focuses on providing excellent support and service to students through a deep understanding of users. The Phoebe team frequently meets with students to learn how students experience the product in real time and what features they find most useful.

Anna Terrell, a student in the Bachelor of Science in Elementary Education degree program, recently met with members of the team to share feedback. “I like Phoebe,” she shares. “I was pleasantly surprised with her very simple way, speed and accuracy.”

Cynthia Leimbach, Conversational/CX Designer at University of Phoenix, led that meeting. “The team works with best practices in Conversation Design such as Empathy, Brevity, GoodGreetings, and RuleofThree to make the bot engaging,” she shares. “Our team takes the approach to ‘walk a mile’ in every user’s shoes to co-create mindful and engaging dialogue that is on tone and aligned with how we support and talk with students across the university infrastructure.”

The team aspires to constantly work to add more user-centric capabilities while maintaining the existing quality of conversation. For example, the team is conducting a real-time experiment to make the AI-based chatbot proactive so that the university can engage with students when they are online and give students contextual guidance to successfully progress in their educational journey.

“The goal is to give our students what they are looking for when they want it,” states Richa Gupta, product manager, Self Service & Automation. “Our team is also working to integrate predictive models into Phoebe so that we can identify students who may need our support more than others by directing them to the right resources.”

The Phoebe® chatbot demonstrates how University of Phoenix leverages AI to provide excellent customer service, with a commitment to continuously evolve and improve the chatbot functionality.

About University of Phoenix

University of Phoenix is continually innovating to help working adults enhance their careers in a rapidly changing world. Flexible schedules, relevant courses, interactive learning, and Career Services for Life® help students more effectively pursue career and personal aspirations while balancing their busy lives. For more information, visit phoenix.edu.

Contacts

More News

View More
3 Overlooked Value Stocks Set to Surge as Rates Drop
Via MarketBeat
Topics Artificial Intelligence Economy
Tickers CAVA CMG LULU UPS
Hims & Hers Stock Pushes to Highs on Healthcare Rate Cut Frenzy
Via MarketBeat
Topics Economy
Tickers HIMS
After the Fed's Rate Cut, PNC Could See a Mortgage Refinance Boom
Via MarketBeat
Topics Economy
Tickers PNC
AIRO Group's Pullback: An Undervalued Growth Opportunity?
Via MarketBeat
Topics Supply Chain
Tickers AIRO
Caterpillar Stock Hits All-Time High—Is There More Room to Run?
Via MarketBeat
Topics Artificial Intelligence Economy World Trade
Tickers CAT
Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.