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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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IntelePeer Delivers Generative AI Solutions to its Customers

By: via Business Wire

Customers expected to save millions across HR, IT, and Operational expenditures

IntelePeer, a leading AI-powered communications automation platform provider, announces the delivery of generative AI solutions to its customers. With a total value worth more than $2.3M in revenue for IntelePeer, the deals are anticipated to generate millions of dollars in savings for these companies stemming from reductions in human resources, IT and operational expenditures.

“This has been an exciting year for IntelePeer as we lead the communications automation marketplace and grow our AI practice to capitalize upon the powers of generative AI,” commented IntelePeer CEO Frank Fawzi. “IntelePeer is delivering game-changing solutions to our customers, with the vast majority seeing in-quarter return on their investments. Additionally, our solutions enable businesses to fill the talent gap in their contact centers which reduces the cost of labor while providing a better customer experience through AI and automation. As we look to 2024, we’re positive this momentum will continue.”

The customers span industries from healthcare to transportation and education and includes a contact center provider. Details are as follows:

  • An educational software company: IntelePeer is developing a dynamic, self-serve FAQ that will be powered by generative AI and is implementing an automated alphanumeric password reset solution. The customer’s goal is to reduce its need to hire thousands of seasonal employees for fall and spring semesters, saving approximately $20 million in overhead costs.
  • A contact center catering to the on-demand transportation industry: Handling more than 70K calls per week, the contact center is looking to use generative AI to automate the fare estimate, booking, and payment process, while offering customers self-serve FAQ capabilities. By harnessing IntelePeer’s communications automation platform and Managed Solutions, the company aims to take its call containment rates to 80% and anticipates more than $1.3M savings in labor and operational costs.
  • A logistics and trucking company: Providing final mile delivery solutions, this customer is using IntelePeer’s generative AI solutions to automate delivery and pick-up scheduling, tracking of delivery status, rerouting of shipments, and the processing of loss claims. The company will also integrate IntelePeer’s solution with its proprietary shipping software to provide real-time freight analytics to its customers. As the project grows, the company is expected to scale the solution to work with its international freight shipping division. IntelePeer’s solution is estimated to provide the customer with hundreds of thousands in labor cost savings.
  • A dental support organization: Supporting more than 120 offices around the country, this company is looking to improve the patient appointment process as well as in-office experience. IntelePeer is using generative AI to automate the company’s scheduling process and is developing an interactive FAQ that can respond to patient questions regarding symptoms and dental needs. In addition to lowering cancelled appointments and no-shows by 30%, the customer’s goal is to increase call containment rates up to 75% while reducing overhead costs by approximately $1.5 million annually.

IntelePeer’s communications automation platform leverages world-class generative AI enabling users to build communications-enabled workflows that integrate seamlessly with existing processes. At the heart of the platform is the AI Hub. The AI Hub is a one-stop-shop for IntelePeer engineers, CX experts, and partners, allowing them to quickly ingest customer data, test and deploy AI-driven solutions for customers. The AI Hub helps the rapid building and deployment of bots to handle both inbound and outbound interactions, fulfilling specific business needs. Key features include:

  • Omnichannel bot building and testing functionality,
  • secure and private customer data and information ingesting capabilities,
  • an AI modeling and testing environment,
  • integration with IntelePeer SmartFlows a low-code platform for building communications and AI workflows,
  • security and compliance frameworks, and
  • performance monitoring capabilities.

For information about IntelePeer products and services, visit: http://www.intelepeer.ai

About IntelePeer

IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its AI-driven Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.

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