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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Applause AI and Voice Applications Survey Shows ChatGPT Ahead of the Curve with User Satisfaction but Reveals User AI Bias Concerns

By: via Business Wire
  • Nearly one-third dissatisfied with chatbots overall, impacting customer satisfaction

  • More than 8 in 10 respondents expressed concern about AI bias in chatbots

A study by Applause, a world leader in testing and digital quality, reveals that nearly one-third (30%) of users of chatbots, interactive voice response (IVR) services and conversational assistants are dissatisfied with their experiences. In addition, the study has revealed concerns about inherent bias that can negatively influence engagements and outcomes with AI-driven voice applications.

The results are drawn from Applause’s second annual AI and Voice Applications Survey to gain insights into AI user experiences. Conducted in February and March of 2023, the survey collected responses from nearly 5,200 digital quality testing professionals from around the globe.

ChatGPT is proving to be popular among users, with 74% responding positively about their experience with the recently released generative AI application. When asked if ChatGPT had understood their questions and provided them with helpful answers, more than two-thirds (67%) responded with “yes”. When asked whether ChatGPT or similar technology would help them to complete their work-related tasks, the vast majority responded that it would be “very” (43%) or “somewhat” (37%) helpful.

Conversely, when asked about interactions with chatbots in general, up to 30% said they were dissatisfied with the experience - referring to wrong answers (29%) and a lack of understanding (24%) as reasons for dissatisfaction. Respondents were also frustrated by the failure of chatbots to appreciate language variations or the phrasing of questions. However, one-third indicated that they would use chatbots more if they responded more accurately to questions and voice commands.

Despite these complaints, 92% of respondents expect companies to have chatbots on their apps or websites, eliminating the need for a call. A similar number (86%) said they expect to be greeted by an IVR system when they call a business. Nearly half of respondents (44%) expect mobile apps to have voice assistants.

The study also looked at sentiment around the inherent biases that can affect interactions with AI powered chatbots and smart voice assistants. Bias occurs when the underlying algorithm has been trained with poor and limited data. This impacts its decision making and leads to negative or unanticipated experiences. When questioned about bias in generative AI technology like ChatGPT, an overwhelming 86% of survey respondents expressed their concern.

“As AI technology becomes ubiquitous and we rely on it more heavily for mission-critical business functions, it is essential that we focus on quality – both from a data collection standpoint, and from a training and testing perspective. For a second year in-a-row, a vast number of survey respondents shared their frustration with current chatbot interactions. Organizations must focus on bringing real world, unbiased insights into their development processes to drive improvements to their AI experiences and meet their customers’ rising expectations,” said Luke Damian, Chief Growth Officer for Applause.

The AI and Voice Applications Survey is the first of a series of digital quality surveys Applause will conduct this year. In May 2023, the company plans to release its second annual State of Digital Quality Report which analyzes a representative sample of its testing data and reports on the most common flaws in digital experiences in several industries including retail, finance, media and telecommunications, and travel and hospitality.

About Applause

Applause is a world leader in testing and digital quality. Brands today win or lose customers through digital interactions, and Applause delivers authentic feedback on the quality of digital assets and experiences, provided by real users in real-world settings. Our disruptive approach harnesses the power of the Applause platform and leverages the uTest community of more than one million independent digital testers worldwide. Unlike traditional testing methods (including lab-based and offshoring), Applause responds with the speed, scale and flexibility that digital-focused brands require and expect. Applause provides insightful, actionable testing results that can directly inform go/no go release decisions, helping development teams build better and faster, and release with confidence. Digital-first brands rely on Applause as a best practice to deliver the digital experiences their customers love.

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