Giltner Utilizes Cleo’s Ecosystem Integration Platform to Decrease New Customer Onboarding Time by 95%

May 02, 2023 at 09:00 AM EDT

Established in 1982 in Idaho, Giltner consists of several different business units in the transportation and logistics space with the two largest being Giltner Transportation and Giltner Logistics. The Transportation unit is primarily focused on refrigerated freight but also services other modes including heavy haul. Then the Logistics unit provides 3PL service which also includes warehousing, international, and LTL services.

For help keeping its businesses and their operations running efficiently, Giltner turned to Cleo, the pioneer and global leader of the Ecosystem Integration software category, two years ago for integration services. Each of Giltner’s businesses has its own TMS (transportation management system) that they were having trouble integrating with their digital ecosystems—resulting in data inconsistencies, excessive manual and repetitive labor, and inefficiencies.

Harnessing Cleo’s flagship product, Cleo Integration Cloud (CIC), Giltner was able to tackle numerous integration and EDI (electronic data interchange) challenges while simultaneously making vital operational improvements, including:

Integrating B2B transactions into various TMSs across all companies
Removing data silos between internal systems
Heightening visibility into errors, allowing Giltner to proactively fix issues
A 95% decrease in onboarding time—from eight weeks on average to three days
A 92% increase in the total number of customers onboarded annually—from six to eight customers onboarded annually, to six to eight customers monthly
Utilizing customizable reports and alerts
Communicating with customers directly through the CIC platform
Gaining hands-on control over its end-to-end processes through Cleo’s intuitive self-service option, and tapping into Cleo’s on-demand blended-services option when business scales
Harnessing cloud technology to support strategic cloud-first strategy

When asked about how Cleo impacted Giltner’s onboarding times, VP of Technology, Todd Baughman said, “It was taking eight weeks to set up a new customer. Now we can do it in less than three days. And in some circumstances, we’ve been able to activate a full EDI setup with a customer in less than three days as well. Thanks to Cleo, major improvements like these dramatically increase our business and operational efficiency, and strengthen the valuable relationships we count on with our customers.”

About Giltner

Giltner consists of several different business unit with the two largest being Giltner Transportation and then Giltner Logistics.

Giltner Transportation has been taking excellent care of the needs of both our customers and drivers. We offer Over the Road (OTR) Refrigerated Trucking and Heavy Haul services through our combined fleet of over 250 trucks and 300 trailers. Our refrigerated trucking services range from fresh produce and meats to pharmaceuticals and more, whereas our heavy haul trucking services primarily focus on large industrial equipment in the southeast United States.

Giltner Logistics is an Asset-Backed Third-Party-Logistics and Brokerage Provider and has grown to be one of the top 3PLs in the country. By working closely with our two sister companies we can design and deliver superior solutions for our customers. Our shippers are some of the largest and most demanding in the world and the only way to retain their business is by providing competitive pricing without sacrificing service. No two shippers are the same and no two solutions should be the same either.

About Cleo Integration Cloud

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across API, EDI and non-EDI integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their B2B integration strategy.

About Cleo

Cleo is an ecosystem integration software company focused on business outcomes, ensuring each customer’s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of B2B enterprise data. Cleo gives customers strategic, “outside-in” visibility into the critical end-to-end business flows happening across their ecosystems of partners and customers, marketplaces, and internal cloud and on-premise applications. Our solutions empower teams to drive business agility, accelerate onboarding, facilitate the modernization of key business processes, and capture new revenue streams by reimagining and remastering their digital ecosystem through robust application, B2B, and data integration technologies. For more information, visit www.cleo.com or call +1.815.282.7695.