Solera Unveils Web Browser-based Intelligent Triage, Revolutionizing First Notice of Loss

July 12, 2023 at 09:00 AM EDT

Solera launches a plug-and-play based artificial intelligence service to help insurers make fast and accurate triage decisions based on damage photos and accelerate claim resolution

Today, Solera Global Corp launches its groundbreaking web browser-based Intelligent Triage solution, eliminating the need for extensive integrations or software installations. This global visual intelligence service empowers claims handlers to swiftly and accurately assess whether a damaged vehicle is repairable or a total loss, right from the First Notice Of Loss (FNOL). Insurers can simply add this solution to their current claims handling workflow, test drive with us and then if desired, can fully automate the triage process through API integration.

Key Highlights:

Early identification of probable total losses, leading to prompt action and effective resolution
Intelligent triage compatibility with any estimating platform
Streamlined processes to save loss adjusters' time, especially for intricate cases
Prompt identification of potentially unsafe-to-drive vehicles
Improved policyholder safety and heightened satisfaction throughout the claims experience
AI powered by an extensive image database, continuously learning and improving
Smooth API integration with any existing claims management systems

Policyholders can now submit photos of their damaged vehicles at the first contact with their insurer, and the system will utilize machine learning algorithms to predict damage severity and recommend the most suitable next steps. Whether it's booking a repairer, settling as a total loss, or requiring further inspection, Solera's extensive database of historical claims provides confidence-rated decisions in a matter of seconds.

Enhanced Efficiency and Customer Satisfaction:

Solera's research demonstrates that FNOL calls typically consume up to 30 minutes, plus additional follow-ups and administrative tasks. Intelligent Triage significantly reduces this processing time, resulting in more accurate outcomes and heightened customer satisfaction.

Says Bill Brower, Solera's VP of Industry Relations, “Our product delivers valuable insights, optimizes time for claims handlers and loss adjusters, and keeps drivers safe by keeping unsafe vehicles off the roads.”

Seamless Integration and Cutting-Edge Analysis:

Intelligent Triage offers insurers the flexibility to integrate with their existing claims management systems through a simple and efficient implementation process. It sets itself apart from competitors through its image-based analysis, swiftly identifying total loss vehicles and assessing damage against a safety-critical parts database, ensuring vehicles' safety and avoiding potentially fraudulent claims.

Constantly Evolving and Accurate AI:

Complementing artificial intelligence with machine learning, the intelligence engine continually refines its analysis with each claim processed, adapting to market conditions and updates in total loss thresholds. This ongoing learning process ensures the highest level of accuracy and efficiency for insurers.

Overcoming Industry Challenges:

Amidst a shortage of claims professionals in the industry, Intelligent Triage comes to the rescue by providing expert eyes from the outset, expediting triage efficiency, and reducing cycle times, thereby boosting customer renewals.

Explains Brower, “Our product is perfectly suited for the current situation where insurers are dealing with more total loss claims and increasingly intricate vehicle designs that result in costlier repairs. It's important to note that the criteria for determining total loss also change frequently based on the value of used vehicles.”

Solera - Empowering the Vehicle Lifecycle Ecosystem:

As the leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services, Solera offers a "one-stop shop" solution for streamlining operations, data-driven analytics, and enhanced customer engagement. With its impressive roster of leading brands in the vehicle lifecycle ecosystem, Solera caters to over 300,000 global customers and partners in 100+ countries.

For more information, visit https://www.solera.com/solutions/vehicle-claims/intelligent-triage/ and discover how Solera's Intelligent Triage is revolutionizing the claims industry, driving productivity, promoting customer retention, and improving profit margins. For details, contact sonia.javed@solera.com.