About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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IntelePeer Launches SmartOffice Solution to Provide AI-Powered Communications Automation to Regional Offices and Retail Outlets

SmartOffice allows local offices to automate customer interaction resolution, increasing worker productivity and enhancing the customer experience

IntelePeer, a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations. Leveraging AI and analytics, SmartOffice will drive seamless containment and resolution of inbound customer interactions without the need for human intervention, thereby reducing spending and improving worker productivity.

“SmartOffice is a unique approach to handling a company’s local-level communications needs,” said IntelePeer CEO Frank Fawzi. “With generative AI as its backbone, the solution can preserve customer context and data intelligence across the entire enterprise, helping regional offices and retail outlets maintain a professional, hassle-free experience for customers. Likewise, SmartOffice can quickly escalate and route customers to additional departments and knowledge workers throughout the organization while capturing communications in a central, secure hub or across business applications.”

SmartOffice will allow offices to experience higher payback and ROI through predictable spending, reduced front-office costs, and improved employee productivity. The solution also drives efficiency by integrating with the enterprise for contextual information thus reducing searches for information, containing and completing interactions round-the-clock, and automating routine tasks across mobile and desktop. Enhanced customer experience features include:

  • Customer interactions that are contained and completed with the use of AI and automation.
  • Improved call containment rates and resolution times.
  • True omnichannel experience automating messaging, chat and email interactions
  • Ability to handle interactions with contextual information.

“At IntelePeer, we are committed to simplifying and automating business communications by tapping into the power of AI,” continued Fawzi. “SmartOffice represents yet another landmark, focusing on a very real need of businesses across finance, healthcare, insurance, and retail industries. With AI and automation, companies can leverage enterprise data on a local level to improve operations while reshaping their customer experience. Moving forward, our customers can look forward to more innovative solutions that utilize AI and automation to simplify business processes and enrich customer relations.”

For more information about IntelePeer products and services, visit: www.intelepeer.ai.

About IntelePeer

IntelePeer helps customers communicate better, faster, and smarter, through its AI-powered Communications Automation Platform. Our solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.

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