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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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IntelePeer Studies Customer Interactions to Determine the ‘Why’ Behind the Contact

By: via Business Wire

AI-enabled Customer Interaction Intent Study identifies customer intent, generating valuable insights to help improve customer experience while lowering costs

IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K and available on a complimentary basis through June 30, 2024. The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments. During the last six months, IntelePeer’s Intent Study has been instrumental in analyzing the traffic of enterprise customers with 100s of millions of interactions to date to determine the reasons why customers reach out to their businesses. The analysis has been used to define and prioritize the interactions that can be automated.

“The benefits of customer service automation are numerous; however, it can be a complex landscape leaving businesses struggling to know where exactly to begin automation,” said Frank Fawzi, CEO of IntelePeer. “With IntelePeer’s Customer Interaction Intent Study, we’re able to leverage AI to pinpoint the reasons behind a customer interaction, categorize such intents and develop an actionable plan for the implementation of AI and automation that can produce business outcomes in 30 to 60 days. The Intent Studies provide an analytics-based roadmap to help customers achieve up to 90% call containment rates. Imagine the cost savings achieved and improvement in customer experience by automating such a massive amount of customer interactions, delivering better consistency and accuracy when responding to customer service requests.”

IntelePeer analyzes up to 20k calls per customer over a period of two weeks in a secure manner, stripping any Personal Identifiable Information (PII) and Protected Health Information (PHI) at the source and anonymizing customer data. To date, IntelePeer has helped customers in many verticals, including healthcare, dental, retail, insurance, fitness and logistics. Some key trends observed include:

  • In healthcare and dental, approximately 70% of inquiries are related to scheduling, specifically making, rescheduling, and cancelling appointments.
  • In the health insurance industry, coverage inquiries, eligibility verification and claims status make up the majority of inquiries comprising 73% of all calls.
  • For auto insurance, obtaining a quote, adding a vehicle to existing coverage and filing a claim were the top inquiries, making up 66% of all calls.

“What makes IntelePeer’s Customer Interaction Intent Study stand out from what other companies are doing is our ability to complete the analysis in two weeks and is not limited to the contact center but can be conducted on customer interactions across the entire enterprise,” continued Fawzi. “Our methodology allows businesses to shift focus toward high value revenue-generating customer interactions, delivering immediate cost savings realized within the same quarter as deployment.”

AI is going to transform every business starting with customer interactions. With the IntelePeer AI Intent Study, companies receive:

  • AI analysis of and a detailed report regarding the reasons behind customer contact to one’s business.
  • Identification of automation opportunities and the subsequent, addressable ROI.
  • Automation Journey Roadmap that pinpoints where to start and the best path to ROI.

For more information about the Customer Interaction Intent Study, click here. For information about IntelePeer products and services, visit: www.intelepeer.ai.

About IntelePeer

IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its AI-driven Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.

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