About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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Solera Introduces XpertCX Solutions Suite, Driving Automotive Forward with Always-On, Always-Expert BPO Solutions

Strategic Expansion: The Company Announces Jacksonville Office Opening to Bolster XpertCX Solutions Suite's Growth

Solera, the global leader in vehicle lifestyle management, today introduced its BPO service offering, XpertCX Solutions Suite. Designed to redefine customer experience, this innovative suite provides a holistic approach to BPO services, offering end-to-end support across the automotive industry. By seamlessly blending cutting-edge technology with seasoned expertise, XpertCX Solutions Suite aims to streamline operations, amplify efficiency, and elevate customer satisfaction across the industry.

Additionally, as Solera continues to prioritize the growth of XpertCX Solutions Suite and its BPO arm, the company will inaugurate a new office space on March 27th, dedicated to accommodating over 400 customer service employees in Jacksonville, Florida.

“As Solera continues to innovate and be on the cutting-edge of the automotive industry, we're proud to introduce XpertCX Solutions Suite, our comprehensive automotive BPO service suite,” said Tony Graham, Executive Vice President at Solera. “By merging technology with seasoned expertise, XpertCX Solutions Suite aims to revolutionize claims management, empowering insurers to streamline operations and elevate customer satisfaction. With a focus on empathy and efficiency, our team of industry veterans stands ready to deliver unparalleled support and seamless integration of AI technology to optimize automotive business processes.”

Comprised of a comprehensive range of turnkey solutions within the Solera portfolio, the XpertCX Solutions Suite sets a new standard for customer-centric service. The suite includes a diverse array of services such as First Notice of Loss (FNOL) Contact Center, Auto Glass Claims Management, XpertEstimate AI and Expert Appraisers, and more, all aimed at enhancing the customer journey. The full suite of products includes:

  • First Notice of Loss (FNOL) Contact Center
  • Auto Glass Claims Management
  • XpertEstimate, AI and Expert Appraisers
  • Desk Review, Audit and Negotiation
  • Managed Repair, Auto Damage Claims
  • Diminished Value Assessment and Negotiation
  • Total Loss Valuations for All Vehicle Types
  • Salvage Vehicle Disposition
  • Subrogation Response Solutions
  • eProperty Water Mitigation
  • Marketing Solutions for Insurers and Dealers
  • Customer Support Contact Center

At the core of the XpertCX Solutions Suite is a team of experts with decades of experience, ready to enhance customer experience at every turn by leading with empathy and a solutions-oriented mindset. With the ability to implement always-on coverage, XpertCX Solutions Suite offers quick, efficient support through omni-channel communication, allowing customers to use their preferred channel of communication. On the technology side, the solutions suite integrates AI and VI into existing tech stacks and workflows to seamlessly automate mundane and time-consuming processes. Giving customers the flexibility to choose the solutions they need to strengthen their customer experience, XpertCX Solutions Suite is a one-stop-shop for automotive BPO needs.

To learn more about XpertCX Solutions Suite, visit https://www.solera.com/solutions/vehicle-claims/xpertcx-solutions/.

About Solera:

Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem. Solera empowers its customers to succeed in the digital age by providing a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement. Solera serves over 300,000 global customers and partners in 100+ countries.

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