About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

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Zoom Showcases Innovative Customer Experience Solutions at CEM Africa 2024

Zoom hosted interactive workshops and a dedicated exhibition booth at the event, showcasing the latest AI tools for improving customer and agent interactions.

Zoom Video Communications, Inc. recently demonstrated its advanced customer engagement technologies at the Customer Experience Management (CEM) Africa Summit 2024. Held from July 30 to August 1, 2024, at the Century City Conference Centre in Cape Town, the summit served as a platform for discussing transformative customer experience strategies across a variety of industries.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240731655172/en/

Mohannad AlKalash, Managing Director for the Middle East, Turkey, Africa, and Pakistan (METAP) regions (Photo: AETOSWire)

Mohannad AlKalash, Managing Director for the Middle East, Turkey, Africa, and Pakistan (METAP) regions (Photo: AETOSWire)

Mohannad AlKalash, Managing Director for the Middle East, Turkey, Africa, and Pakistan (METAP) regions, said: “At Zoom, our commitment to the METAP region goes beyond delivering advanced communication technologies; it is about propelling regional growth and fostering local talent. We were excited to share our latest innovations and strategic insights at this year’s CEM Africa Summit. Our participation demonstrated our ongoing dedication to addressing the unique needs of businesses and communities within these regions, ensuring they are equipped with the essential tools and solutions to prosper in a digital-first era.”

The summit featured a lineup of Zoom experts including Mohannad AlKalash, Managing Director for METAP, Laura Ball, CX AI Lead for EMEA, Jacques Smith, Contact Center Specialist, and Ahmed Yousef, Solutions Engineer. These sessions focused on the integration of AI into customer experiences, offering in-depth discussions on personalized customer journey mapping and advanced communication strategies.

Zoom also featured a dedicated exhibition booth where summit attendees could interact with Zoom's experts and explore advanced solutions aimed at enhancing both customer and agent interactions through innovative AI and digital tools.

Zoom's engagement at the CEM Africa Summit underscores its commitment to fostering deep connections with customers and stakeholders across the Middle East, Turkey, Africa, and Pakistan (METAP) region.

The CEM Africa Summit hosted over 600 participants, including CX professionals, industry leaders, and business executives, to discuss trends and strategies in customer experience management. This event also featured insightful discussions, expert-led workshops, and presentations from approximately 95 speakers.

About Zoom

Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Get more info at zoom.com.

Source: AETOSWire

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