About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

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Pioneering the Future: IntelePeer Wins BIG Innovation Award for its AI Hub and SmartAgent and SmartOffice Solutions

Acknowledged in the Transformative Products category, IntelePeer showcases its leadership in shaping the future through bold innovation

IntelePeer, the industry’s only full-stack conversational AI platform, is pleased to announce its recognition as a winner in the prestigious 2025 BIG Innovation Awards, presented by the Business Intelligence Group. The honor highlights the company’s AI Hub and SmartAgent and SmartOffice solutions that are making a transformative impact for clients in such industries as Healthcare, FinServ, and Retail.

“Innovation is more than a strategy at IntelePeer; it’s a mindset,” said Frank Fawzi, CEO of IntelePeer. “More than half of Americans expect customer service improvements thanks to AI and organizations need efficient, cost-conscious ways to meet these expectations and effectively manage their customer experience operations. This is where IntelePeer comes in, offering a powerful platform alongside AI-driven solutions that help to reinvent the contact center as we currently know it. IntelePeer is able to automate up to 90% of customer interactions enabling businesses to deliver an experience that is seamless for their customers while also delivering real business results.”

“Humanity relies on innovation to improve our lives and the planet,” said Russ Fordyce, CEO of the Business Intelligence Group. “We’re thrilled to spotlight IntelePeer as a shining example of innovation making a profound impact globally.”

IntelePeer’s AI Hub, a unified platform that integrates communication management, enables businesses to keep up with evolving customer expectations with its analytics and insights, process automation, and secure AI. The Hub provides an all-in-one hyper-automation solution designed to offer exceptional customer experiences without reliance on live agents leading to lower costs, enhanced efficiency, and improved customer experiences. SmartAgent automates inbound interactions for contact centers, helping businesses to quickly and easily streamline agent responsibilities and empower self-service for a much faster ROI. It allows companies to manage spikes in call capacity, reduce costs, and avoid compliance issues. SmartOffice offers businesses unparalleled automation and enhanced interaction resolution. It allows for routine customer interactions to be addressed without the need for direct human interaction, giving employees time back to focus on more complex customer needs.

The 2025 BIG Innovation Awards celebrate organizations and individuals pushing boundaries and advancing their industries. Winners are evaluated by a panel of seasoned business leaders and executives who consider creativity, measurable results, and overall impact in their selections.

For more information about the BIG Innovation Awards, visit https://www.bintelligence.com/awards/big-innovation-awards.

About IntelePeer

IntelePeer simplifies communications automation helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its full-stack conversational AI platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. IntelePeer’s vendor-neutral platform leverages world-class generative AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization's proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers.

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